Customer Reviews for Franklin Tools & Affordable Party Supplies
(U-Haul Neighborhood Dealer)

208 reviews

651 S Morton St US 31 S   Franklin, IN 46131

(317) 736-7828

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(317) 736-7828

651 S Morton St US 31 S
Franklin, IN 46131

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 5/30/2022: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

glenna H. 
Rating:
5.0

Customer did not leave a comment.

Dorcas D. 
Rating:
3.0

Truck was dirty, but ran incredible and made our move so easy! Staff was very sweet and helpful!!

Abby O. 
Rating:
3.0

No one was in the office when I first went to set up for a rental. A sign on the door said to call a specific number which I did. They said they would call me back but didn't contact me.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Don F. 
Rating:
5.0

Easy drop off

Arline H. 
Rating:
4.0

I had to hook up to 3 trailers before we found one that the lights worked on it . The lady that helped me was very patient and helpful , she gave me a larger trailer at no extra cost .

Tony C. 
Rating:
1.0

It was the most grueling, looong, drawn out process I have ever experienced! Too long to do this check in via phone and I will never use U HAUL again because of it! Completely ridiculous!

Wendy M. 
Rating:
5.0

Your associate went above to get me in a truck. He was nice and made it quick and easy.

brian B. 
Rating:
5.0

Location was very good. Lot of options to choose and all very clean. Person who helped with reservation process and with installation was very friendly and explained all in details. I definitely recommend.

Fabio B. 
Rating:
4.0

Customer did not leave a comment.

Jody R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

keep doing what your doing

ROGER D. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

Karen E. 
Rating:
5.0

Your online return system is a lot of work for your customer which should be done in the morning via the employees. General questions with comment section is better.

William K. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

They did a great job with assisting me with the equipment when I brought it back.

Joyce G. 
Rating:
3.0

Customer did not leave a comment.

Dawn M. 
Rating:
5.0

Customer did not leave a comment.

Shelby B. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Have more parking spaces, lot is packef in like sardines

Regina F. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
3.0

Ehh

Darren R. 
Rating:
4.0

make sure all lights work on trailers, the one I got kept blowing fuses in my truck

austin P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

Wry helpful and friendly. Took care of things right away. No hassle service!

Scott P. 
Rating:
2.0

Customer did not leave a comment.

Lisa D. 
Rating:
2.0

Truck was not cleaned and was not fully fueled and they sent me a 0 dollar receipt for my rental, not sure I would do this again

Gary C. 
Rating:
5.0

Great customer service highly recommend this location

Taylor J. 
Rating:
5.0

Customer did not leave a comment.

gregory A. 
Rating:
5.0

Ashley is great!!!! I would reccomend on basis of her alone.

Christopher C. 
Rating:
2.0

Customer did not leave a comment.

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

I didn't see anything that needed improvement

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

AMBER H. 
Rating:
5.0

Customer did not leave a comment.

Jenny Y. 
Rating:
5.0

Very Happy with this transaction

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Bernard A. 
Rating:
3.0

This place said open but was not, the office was closed and had a big dog there, we just put the key in the drop box and left the uhaul where there was room.

Garrett C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
4.0

Customer did not leave a comment.

Tracey W. 
Rating:
5.0

Very helpful, kind and courteous. This location is everything the one in Alabama wasn't! Great staff!!!!

JOSEPH K. 
Rating:
5.0

Ashley was great to work with.

Dawn K. 
Rating:
4.0

Good customer service.

Sybil M. 
Rating:
4.0

The service here was great!

Ricky G. 
Rating:
5.0

Very easy and seamless process! Best experience I've had with U-haul!

Kyle M. 
Rating:
3.0

Customer did not leave a comment.

Ricky R. 
Rating:
3.0

My only complaint would be the guys I ended up hiring to help me move. They were an hour and 30 minutes late to arrive. And then left 30 minutes early with me not being done. My place was 3 minutes down the road they could have definitely helped me load it and I would have unloaded it myself. It was literally just me. They seemed very agitated and could tell that they were maybe just having a bad day which I understand we all have days like that. However I'm a single mom and I was relying on that help. They could have also gotten it in one load which was equally frustrating and just unprofessional. I've dealt with other movers move before through guys and they were amazing. I was just disappointed with them. However I do have to say the receptionist up there was very helpful and friendly.

Elizabeth G. 
Rating:
4.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

I was told that the rental I was getting had an indicator light that was on on the dashboard. I was told it was a tire pressure sensor and it had been checked and was fine to drive. The morning of my move I noticed the tire was EXTREMELY low so therefore I had to stop and put air in that tire and the indicator light still remained lit up. Other than taking the extra time to stop and make sure the tire had the correct air pressure the truck was great.

Patricia B. 
Rating:
1.0

Don't transfer to a location 25 mins in the opposite direction of the pick up location without my consent

AUBREY R. 
Rating:
5.0

Very smooth rental experience.

DEREK G. 
Rating:
5.0

Great rental experience!!

Jesse R. 
Rating:
2.0

Make the driveway accessible, have staff available when it says it's open, improved communication. I would not drop off here again.

Courtney M. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE Q. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

leslie W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Great convenient service. Quick, friendly and professional.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Bernard A. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Very helpful and quick email notice of return.

Carlita H. 
Rating:
3.0

Little confusing on how to enter the entrence, but after calling the staff at this location, was able to find it!

ABIGAIL A. 
Rating:
4.0

Customer did not leave a comment.

RENAE E. 
Rating:
5.0

Customer did not leave a comment.

Cindy W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
1.0

van was not clean and there were dents all over it that I had to document myself. When we first arrived there was no one at the location and we had to call someone and wait 15min for them to arrive. when they did arrive they seemed high and was not very friendly or professional. I've never been to a uhaul ran like this one. It was a very weird and unprofessional experience.

Tawni B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
5.0

Customer did not leave a comment.

Cindy W. 
Rating:
3.0

Customer did not leave a comment.

Houston T. 
Rating:
5.0

Nicer newer van not old crap1

Randall M. 
Rating:
3.0

The young lady helping was very nice and helpful. The 10 ft box truck was dirty inside cab and had low tire pressure. The franklin location is very small but, it works.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Deenna D. 
Rating:
3.0

The location was convenient, with an assortment of trucks and trailers. But tightly parked area, a bit hard and unnerving to pull out as the back of the truck was over a steep drop-off. We brought the truck back at 5:18 on a Saturday to check it in with a person and the person had closed before the advertised time the store was open (5:30) This was very inconvenient as I had to make another trip over Sunday morning to drop off. The afterhours app was too difficult to use on my phone. Not recommended to do that at all as I could not open the app properly.

Gregory B. 
Rating:
5.0

Can't think of anything else. Ashley did a great job answering my questions.

David J. 
Rating:
5.0

The customer service rep at Franklin is the best! Always a pleasure to work with.

John S. 
Rating:
5.0

Customer did not leave a comment.

Jesse F. 
Rating:
5.0

Ashley and Cali were awesome. UHaul corporate kept moving my reservations and we had some issues with billing. Once I got to the location, Ashley saved the day. Smooth and simple!

Dillan B. 
Rating:
3.0

Customer did not leave a comment.

DANNY P. 
Rating:
5.0

Ashley was very friendly, efficient, and ensured our rental process was smooth.

Caleb D. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

EMILY C. 
Rating:
5.0

All good.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Abigail P. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

Tracy P. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Convenient to my location.

DAVIDLEE F. 
No reviews have been submitted for this location.

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