Customer Reviews for Franks Texaco
(U-Haul Neighborhood Dealer)

146 reviews

61 Main St   Smithfield, PA 15478
(S Of Uniontown)

(724) 569-1906

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(724) 569-1906

61 Main St
Smithfield, PA 15478
(S Of Uniontown)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW EARL H. 
Rating:
3.0

Store was not open at scheduled time for drop off. Trailer does not have Jack. Had to buy Jack in order to drop off trailer

Joe S. 
Rating:
4.0

Better customer service

mathew S. 
Rating:
3.0

Customer did not leave a comment.

LORI S. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
3.0

Customer did not leave a comment.

Dawn R. 
Rating:
5.0

Customer did not leave a comment.

heather H. 
Rating:
5.0

The man at this location was very friendly and helpful!

Rachel L. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Kristen C. 
Rating:
5.0

Customer did not leave a comment.

Larae A. 
Rating:
5.0

Great customer service.

christine S. 
Rating:
5.0

Customer did not leave a comment.

Glenda M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

No complaints with location. However the online part of the transaction could use some improving. I signed up for the mobile 24/7 pickup and it wasn't showing that way... wanted me to wait for opening time. Also I initially ask for early morning pick up, it had me at 4pm time.

Tracy T. 
Rating:
5.0

This location is fine as is.

William B. 
Rating:
4.0

Customer did not leave a comment.

Victor Alice G. 
Rating:
5.0

Customer did not leave a comment.

Bobbi M. 
Rating:
5.0

Nothing to improve. Everything was great.

Rick G. 
Rating:
5.0

Customer did not leave a comment.

michaela A. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

jen G. 
Rating:
4.0

Customer did not leave a comment.

Jack H. 
Rating:
3.0

Customer did not leave a comment.

jewlee R. 
Rating:
5.0

Customer did not leave a comment.

justin O. 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Both the pick and drop off staff were professional and helpful. We were well taken care of on the drop off.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Nice and easy to work with,

Alfred F. 
Rating:
4.0

Customer did not leave a comment.

James R L. 
Rating:
2.0

Don't tell me I have a location set up and then when you send my confirmation text, you change the address to somewhere almost an hour away from where I live. The first location was about 15 minutes and the second was about 45 minutes. I shouldn't have had to pay for mileage for that, but it is what it is.

Cody W. 
Rating:
1.0

Worst service ever! Advertisement fraud also! I will never rent from uhaul or recommend them!

janice S. 
Rating:
5.0

Very accommodating staff at this location. Will use in the future.

Travis W. 
Rating:
5.0

Customer service was awesome!!!! 5 STARS!!!!!

fran B. 
Rating:
5.0

friendly business.... nothing else to say. Good job.

William B. 
Rating:
5.0

Customer did not leave a comment.

Graham S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

James R L. 
Rating:
5.0

Customer did not leave a comment.

Quindell D. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Customer did not leave a comment.

Rick G. 
Rating:
4.0

Customer did not leave a comment.

Gordon G. 
Rating:
5.0

Customer did not leave a comment.

Frankford M. 
Rating:
5.0

Customer did not leave a comment.

Frankford M. 
Rating:
5.0

Quick and Polite service. Very helpful.

Adam D. 
Rating:
5.0

great place to rent truck. franks texaco was very friendly and only took a short time to get paper work done and truck on the road

dale G. 
Rating:
5.0

The store owner was a terrific help to me. There was a road closure which delayed my getting to him on a Sunday afternoon. He waited for me keeping his shop open and guiding me what alternate routes to use to get to him. I highly recommend this provider!

Maryanne M. 
Rating:
5.0

The guy that was there at the time of pickup was very helpful and thorough. He helped me get hooked up and checked the coupler, lights and safety chains.

Taylor F. 
Rating:
5.0

Very convenient

Mark L. 
Rating:
3.0

We were supposed to pick our rental trailer 4x8 in Charleroi pa then was told to go to Brownsville pa to pick it up then told to go to Smithfield pa to get it which is about an hour and a half away and they give us a bigger one which we did not want. That was a total mess

glen S. 
Rating:
5.0

Customer did not leave a comment.

Chester S. 
Rating:
5.0

Customer did not leave a comment.

LEEANN K. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Nothing completely satisfied

JIM S. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Fast friendly a regular guy

john B. 
Rating:
3.0

Customer did not leave a comment.

Louis S. 
Rating:
5.0

Customer did not leave a comment.

Dean H. 
Rating:
4.0

Customer did not leave a comment.

lisa L. 
Rating:
4.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

rick G. 
Rating:
3.0

Place was messy and the old guy was tech challenged.

David F. 
Rating:
3.0

Booked an 8AM pickup online the night before pickup. When I arrived the gentlemen in charge didn't show till 9ish. A bit of time wasted but over all a good experience.

Garrett M. 
Rating:
3.0

Customer did not leave a comment.

Elaine K. 
Rating:
3.0

Driver side mirror did not want to stay extended, after multiple times pushing it into place did stay at end of drive. Mentioned this to drop off site.

DAWN S. 
Rating:
3.0

Customer did not leave a comment.

Thomas C. 
Rating:
3.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Very professional people. Very efficient.

Jarrett C. 
Rating:
5.0

Great first time using a uhaul! Would come back again!

jennifer B. 
Rating:
5.0

Great customer service! I highly recommend this U-Haul location.

ADAM H. 
Rating:
3.0

Customer did not leave a comment.

donna W. 
Rating:
3.0

Customer did not leave a comment.

Leeann K. 
Rating:
3.0

There are other, more convenient locations in Uniontown, PA that would have been more accessible for Pick-Up.

David S. 
Rating:
5.0

Truck was clean but broke down on us several times. This was a military move and was the worst move we have ever experienced. Feel free to call 340-398-9951

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
3.0

Customer did not leave a comment.

michelle B. 
Rating:
4.0

Customer did not leave a comment.

FRANK L. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
1.0

my u haul was reserved for a location in Carmichaels Pa and when I got there they did not have a u haul available so I was instructed to call customer service who transferred me to traffic control who stated that he had sent me a text with the changes but did not do so and told me that I would have to change my moving date if i couldnt make it to the new location. i was very displeased with my experience

Georgette P. 
Rating:
5.0

Customer did not leave a comment.

RICK R. 
Rating:
1.0

It took an hour from the time I arrived to pick the truck up to the time I was able to get on the road. Then the milealge was 54,000 miles over what the co tea t stated. Now I am trying to get my refund of $136.00 for over mileage. This is a Joke!

Chris C. 
Rating:
4.0

The location was very convenient since it was about twenty-five miles away and there are three locations closer to my former apartment that would have worked better. That is an issue with U-Haul as a company, though, and not Frank's Texaco. Service provided once we arrived there was excellent and fast and the staff were all very polite.

FLOYD C. 
Rating:
4.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Customer did not leave a comment.

KIRK H. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Thank you. We were very pleased with the truck and service.

margaret S. 
Rating:
5.0

Very friendly and efficient.

Mark F. 
Rating:
4.0

I know I put the location wasn't clean and inviting but I have dealt with this garage for years and it is your typical local community garage and it's run by 2 brothers (has been forever) and it may be not "clean and inviting" but they are honest, hardworking guys and I chose to return the U-Haul there other than someplace else.

TINA H. 
Rating:
5.0

Customer did not leave a comment.

Melvin L. 
Rating:
4.0

Nice people

patty S. 
Rating:
5.0

Nothing

LINDA D. 
Rating:
4.0

the owner was very good and knowledgeable of the way the uhaul system worked and very helpful with a little problem i encountered from the place i rented truck from.

Cheryl R. 
Rating:
3.0

Customer did not leave a comment.

jeanne M. 
Rating:
5.0

The guys at Franks Texaco were super nice and right there to help me out. No problems at all!

DEBBIE D. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Extremely professional and efficient! Highly recommended!

ERIC Y. 
No reviews have been submitted for this location.

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