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John E
Customer Reviews for Freddys Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was very friendly to rent from. The staff made it very quick and easy to get underway with the tow dolly I needed. The staff was very good at making sure I understood how to use the equipment and all of the safety features. Will definitely be renting from U-haul again and from Freddy's Garage location in Eastland, TX.
JOHN GHad a great experience no improvement needed
Jack KPositive review , Freddy’s garage went above and beyond , will recommend this place .
MARCO L1st time in all my rentals were everything was gone through, explaining rules and regulations etc. all of your salespeople need to do this.
TONY HHave a jack or lifting stand to help get the trailer unhitched.
Roy Dvery good.FREDDY VERY GOOD NAME
Rashmi SNot a thing.
MICHAEL NNot conveniently located to my property (Mineral Wells would have been much better). Not a very inviting location. No local gas stations that I could find- had to get gas 20 miles away. However, did figure out the checkin procedure and get the localization to work by searching localization on the settings menu on my iphone. Otherwise the checkin went smoothly.
FRANCIS GUpon return the vehicle, I could not upload photos of the odometer and gas gauge to the app. Because those pictures wouldnt upload I could not contine the process. When I called it was a 90 minute wait and I opted for a call back. When I did get a call back, it was another 30 minute (plus) wait. Because of the app. the I could not contact anyone until the rest day regarding my return.
AMMOREENA RConfusing drop-off point. Had to go find the key drop-off, and only knew where to park because of the U-Haul trailers in back.
Alison OBoth people at the pickup and drop off location were super helpful and answered all my questions, I greatly appreciated it.
Emily WI didn’t get the equipment i requested. Then was charged $98 when supposed to be refunded. Then charged a cleaning fee. There was Only dirt where my feet were in the floor board. Poor experience with uhaul i don’t recommend.
Jenny WI did not get the drop off message to “self return” the equipment waited there for an hour and left back home. I then had to go back to the property because I received the “self return” text and they wanted my location.
Faliciti BTransport rental equipment to locations the customer requests
Doug SThe lady checking us in was rude, smoking as she checked the inside of the cab and truck, charged our card an extra fee without saying anything. We had filled the gas tank more than we had to and brought ot back a day early. Somehow she still decided kindness wasn't worth her time.
Robert IN/A
Ashley SThe truck itself was clean and they said it had 3/4 of a tank but it was 1/4 and there was broken glass in the back of the truck in the cargo area
timothy fWe’re great help actually got out of there home and came to help me.
james mOffer a lesser rate for one day one way travel.. poorly allowed 2 days which cost 103.00 when i could of driven trailer back to location but lost 2 hours of valuable repair time.. If $50 is the relocation fee for a trailer I believe that is excessive. As well as allowing 2 days travel for 118 miles is a bit excessive.. it would encourage prompt dropoff of items if it was less of a fee for one way rentals.. the consumer in an emergency is kind of left to take it or leave it. Which only hurts the consumer not the provider. This is a UHaul issue and no reflection of the great staff at Freddys Garage they were cery helpful in my time of need.. i feel that Uhaul’s one way service is horrible and in dire need of an overhaul if i get charged 103 for using an item for 4.5 hours yet i could of used it for 23hr 59 min wnd taken it back to ranger for 54.95... That is just unacceptable and i will be noting this on social media platforms as well as BBB. Also the customer service rep when i called in stating I wasn’t being open minded to the fact of how it was billed. When should a customer service rep ever tell a consumer that.. to his end it was you can either accept the contract or not.. he gave a name of A Brittany in the regional scheduling office is who he checked with.. once again it just hurts the consumer not the provider..
Jeremy SWe did the self pickup so location was not an issue, but we had hell getting the truck. We were due to pick it up Fri evening and were not able to till Monday with not even so much as a discount or anything from Uhaul. Worst experience ever even had to miss work!!
Annabell LVERY GOOD PEOPLE
Rashmi SNo other place to drop off truck in Ranger Tx
jeanette rshe tried to help me get my deposit back but she couldnt get anyone to help
DONNIE DVery helpful and friendly staff!
freidia MMy uhaul experience was horrible!! The oil was a quart low, the power steering oil was extremely low. The brake reservoir on the trailer was very low. We reserved the usual, both of them, 5 months in advance and we went to pick them up, they only had the trailer uhaul ready, the one to tow the truck was sitting there, but said it was for someone else, although we had reserved it 5 months ago! We then had to go someplace else and get the truck tow dolly. Very horrible experience. We are senior citizens and we shouldn't, no one should have to go through the experience we did. What happens if we didn't check the fluids? The brakes could possibly not work right?! Not good at all.
PEDRO TThe staff at this location were very helpful and accomidating. U-haul itself needs to a better job of making equipment more available at closer locations to people. We had to travel 240 miles round trip to pick up the truck and trailer. The staff at this location did help out by allowing milage and days to the contract which was helpful. Not impressed with how u-haul does business, but the individual location was awesome!
Lisa KHave the individual who is doing the rental agreement be more knowledgeable about your system.
Amanda SAsked at pick up if tire pressure was checked. Answer was yes however the inside left rear was virtually zero psi.
Bob JTruck was dirty when picked up and in need of repairs front end was shaking so bad over 55mph felt like I would wreck
aaron hThe location is Breckenridge was supposed to have a truck available for me, to pick up at noon. There was no truck for me, and they were out to lunch til 1:30 and had to drive 30 miles away to Ranger to get a truck. Very inconvenient. Poor planning. Waste of this customer's time and gas.
Debbie RAs with past rentals from this location, and even with the pre-checkin done, it took almost 30 min for me to sit through them trying to figure things out so that I could pick up my trailer. I turned out to not need the dolly I rented, and it took another 30 min of sitting there for them to figure out how I could return it to that location rather than in Amarillo.
DAVID RThe lady who helped us was awesome
ALICIA HI dropped off after hours so I cannot really rate their service, other than they were quick to get me my final receipt.
JONICA NWe dropped off the day before our scheduled drop off, which was a Sunday, so no one was there.
Dianna CIt took an hour to pickup the truck, then I was charged twice as much as a friend of mine was charged for roughly the same distance, just the day before I rented. I was given the wrong address for a drop off location and was hung up on and then put on hold for a lengthy period of time when I called to get the correct address while sitting parked in a vacant parking lot
TOMMY SN/A
DAVID RU-Haul customers were not a priority at this location at all.
Rick WI dropped the truck off on Sunday but the location was easy to find and the key drop off was easily accessible.
MICHAEL WGood experience.
Jeffrey H