I did not receive the furniture dolly nor the pads. Was still charged for them.Larry M.
Customer Reviews for Frederick Convenient Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck smelled like weed and smoke. The back of the truck was not clean. It was difficult to pick up the keys. I had to go to the gas station next to it to get a paper to then get the keys. It was not all done at the one address location.Gabriel L.
This location seemed a little sketchy since it wasn't a regular U-haul facility. The attendant was very nice but the procedure to drop off the vehicle was unorthodox. He gave us a phone number to text our milage to. He then asked us if we had filled up our vehicle and we told him we did not receive the vehicle full. He then said to text a photo of our first receipt that had the amount in the tank upon pick up to the phone number we texted the milage to. Did not like the whole texting transaction. Was not comfortable leaving the truck. We told him we actually filled the gas tank up to the 3/4 tank line which was more than the amount in the tank when we picked it up. Was disappointed to get a second charge to our account for going 7 miles over the alloted 59 miles in the contract. Especially when we put in additional gas. With the milage, you need to give 10 miles over the actual milage alloted from point A to point B. What if you get lost and add on milage.BRIAN M.
Customer did not leave a comment.Joshua David E.
Customer did not leave a comment.LOUIS M.
Picking up the truck took forever -- the guy was having trouble with the U-Haul app in his phone, and I ended up paying about 30% more than I should've: I was charged SafeMove Coverage, which I had specifically declined, and $3.75 for the so-called EZ Fuel, while the price of gas in our area currently does not exceed $2.29.Leonid S.
This was the second worst Uhaul experience I've had in a weeks time.VICTORIA B.
Very friendly professional staff.Barbara B.
There was a fair amount of confusion and it took much longer than it should have to pick up the truck.David D.
Terrible service.Marc B.
Customer did not leave a comment.Davonte S.
Do not rent out a truck if there is already a reservation for itEbonie K.
Customer did not leave a comment.Ezequiel P.
The furniture pads and dolly were not in the truck at pickup. I had to go to another location for them, after driving 45 miles for an available truck. I was told the cost ($20) would be credited back; it hasn't been.Robert F.
I only drove this truck for 23 miles and use it for about 2 and a half hours and I paid more for this truck than the one I rented last Wednesday for a full day from a uhaul store. I thought I was going to use it for 30 miles but I did not. I only used it for 23 miles. When I told him to corrected it he said that there was nothing he could do. I put $5 dollars of gas and left it with the same gas I picked it with. if there is cameras you can see when I did it. But the next day I received a different bill wehere the miles were corrected but the gas level was totally diferent from where I left it So I got charged $15 dollars more in Gas. I endup paying a total of $20 just on gas. I told him I did not want insurance but He told me that he could not take it off and that whoever made my reservation add it the insurance. and there as nothing he could do. So He charged me another $15 dollars. I will make sure I share my horrible experience with this guy at this location with everybody I can, And please Uhaul Company this is not the way to keep loyal customers. You are going to lose with this guyCarlos A.
No dolly in truck., otherwise a good day.Susan F.
The guy does not speak English to comunÃcate with customersEdith O.
Just not very professional - gas station -clerk was okay but busy with store customers - took a long time to complete process.bridget W.
Customer did not leave a comment.Lenore B.
*When I arrived the dealer wasn't there and I had to wait extra time causing my move to be an hour behind. *I was asked to check in a second time after doing it the night before online *When the funds were withdrawn I was double billed and upon calling the dealer I was told its Uhaul's fault - did not take any responsibility for his part *Just overall not pleased with my experience. Will not use that location ever again.Willette B.
Customer did not leave a comment.Tiago N.
Customer did not leave a comment.Sean G.
Wear face masks! Don't forget the one item I ordered!Aryn H.
Took me 25 mins to get my keys and I got charged an extra $65 then what was initially stated.Joseph M.
This location was again NOT my preferred location. I requested drop off at Braddock Heights, which is closer and more convenient. I do not feel like Uhaul made an effort to give me what I wanted as a customer.Nancy W.
Another disappointing u haul rental. This one will be my last. I will carry furniture across country on my back before I rent a U-Haul again.Timothy L.
WE WANTED TO KEEP LONGER BUT CORP WAS KEEP CALLING US TO GO BACK TO RENEW.ARFAN G.
Customer did not leave a comment.ADAM H.
This is the worst location to rent a Uhaul from the man working is honestly so unprofessional, I will not recommend this place to anyone worst experience ever ! Uhaul needs to do better in hiring people to represent there company.Aylin N.
Excellent customer service. I will be going back to this location.jeymi R.
I registered online for this location and I was given a different location in Frederick, Md. even when I registered over the phone the agent still made the other address my pick up location. The whole process took about an hour when I was already at the location. I was also charged for furniture pads that I never received.Joseph R.
Customer did not leave a comment.Bob O.
guy used his cell phone to check me outlatoya M.
Have an another person to attend Uhaul customer.... Waste time for one person to attended gas station, other things and Uhaul... But we resolvedHector A M.
Customer did not leave a comment.Kimberly A.
Customer did not leave a comment.Albert V.
I've had the worst possible experience at this pick up location. I paid and checked in online and they kept me there for an HOUR because they were unorganized, unprepared, and unprofessional. They confused my truck, admitted the didnt have the keys for one of the trucks which was BLOCKING a separate truck. The two employees were arguing and blaming each other for a key mix up. And one of the employees also tried to have me pay again for my truck because he confused what was on the computer. I had to point out were it said balance due and i had to explain what HIS COMPUTER said so that i wasnt overcharged. I will never go there again and the only recommendation I have is to train these people properly or fire them or discontinue this location as a pick up for uhaul.Hanna T.
Folic and the staff wete awesome, I rate them a 10!Sonia P.
Too expensive to rent a truck. The sign says 19.97 I ended up paying almost 200 dollars.Luis M.
I had to run the card for the person who was talking to his friend on the ohone most of the time. I needed this truck for an emergency and he had no idea what he was doing nor did he care to figure it out. Upon return, again I had to do the legwork for the paperwork. This site needs to be trained, if they are even motivated to do anything.Michael S.
I paid for moving blankets and did not receive them. I did pre-check and it still took 30 minutes to check out. He was using a mobile device for me to confirm things and then I had to do it over again on his laptop. I had to reconfirm things that would easily be seen on my confirmation. It was a horrible experience.Mark V.
Two different people checked us in and then out, they were both totally confused and almost over charged us $75. After 30 minutes of him trying to figure it out he had us come behind the counter and use his computer. He got interrupted every 3 minutes to sell cigarettes.Jay H.
The people running the rentals had no idea what they were doing. It took me a long time to get in and out because they had to keep looking things up. They didn't take readings for the starting gas or odometer and had to do so myself to protect from overcharging. I will never use this location again.CHRISTOPHER B.
Que pasa cuando uno entrega el tanque de gasolina lleno y solo es la mitatd que hay que ponerleMauricio B.
The guy that was there took 1 hour to give me my rental. He didnt understand the questions on the computer and didnt understand what I was telling him.sandra R.
It took an hour to get the truck. Plus I made a reservation and it was cancelled (not the location's fault but U haul.com)Jeff M.
Customer did not leave a comment.Balamurugan K.
Small gas station and basically a drive off point. The gentlemen that helped was great but he was the only one around and also had gas station customers etc.. to take care of.Chris S.
Customer did not leave a comment.Ram M.
My rental was not ready until 9:00am when my pick up time was at 7:00am. Maybe someone else should be there specifically for U-HAUL'S and not the gas station people since they seem unreliable.Cristal D.
He rushed me out. Didn't explain my charges. Also, he gave me the wrong receipt and charge the wrong person. Had to call U-Haul 1-800 number. To make sure I was not over charge when the other person came back. â€”never again!!!April B.
I always have an issue with Uhaul. From reserving the truck to returning it. Won't be using Uhaul again.Matthew C.
Quick check out processSTEPHEN P.
MY FAVORITE PLACE TO RENT.ANY TIME MANNYHELPER.COM WE ARE PROFESSIONAL MOVERS.manuel G.
Is my favorite place. To rent. They are the best.manuel G.
Customer did not leave a comment.MANUEL G.
This was the worst experience! The cashier had no idea what he was doing. I started my reservation. Then after had to call customer service to end the reservation. Followed by deleting my photo Id off his phone that had several other ids on it. Horrible!Billy H.
Cashier had no idea what he was doing, he had me come behind the counter to do all of the computer work, and when he couldnt figure something out he called his UHaul rep and handed me the phone instead of talking himself.Christian B.
Terrible service. You can train the staff properly so the customers don't have to do the paperwork for them. Also maybe teach then not to let the customer feel threatened!Dylan B.
Customer did not leave a comment.Madeline B.
The guy was new, but performed with such a great customer service experience that his learning was nothing and impeccable!Derek M.