Customer Reviews for Freedom Self Storage
(U-Haul Neighborhood Dealer)

99 reviews

3000 Gateway Dr   Carlisle, IA 50047

(515) 619-5552

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(515) 619-5552

3000 Gateway Dr
Carlisle, IA 50047

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Absolutely one of the best services I worked with. Very knowledgeable and helpful staff. Jim had you set up and ready to go in no time and was available for questions or concerns. Highly recommend!

CHERYL S. 
Rating:
5.0

Customer did not leave a comment.

LOWELL H. 
Rating:
5.0

Thanks Jim Its been a pleasure doing business with you....again.

Chatham P.  |  Overall Experience 
Rating:
5.0

Jim's great. The endless calls from Uhaul corp suck. 👍🏽

Brandi P. 
Rating:
5.0

Customer did not leave a comment.

JOHAN N. 
Rating:
5.0

Customer did not leave a comment.

Brandi P. 
Rating:
5.0

Truck box was damaged on the inside and the previous user tried to hide it, as it was not noticeable when we were loading the truck. However, when we were unloading the truck much of our belongings had water damage as it had rained during our travels.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

BRUCE D. 
Rating:
5.0

Very nice storage facility. The owner is a standup American who takes pride in what he does. Fair price and safe! Thank you!

Kagan T.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff

VALENTINE F. 
Rating:
5.0

uHaul called and told me that the 10 foot truck was not available, and said I would have to take a 15 foot (Made my reservation over three weeks before). When I got to Carlisle, they had a 10 foot. He updated everything, it was quick, Jim was awesome, and I got the right sized truck for what I needed!

Hilary W. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

RHONDA R. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Terry T. 
Rating:
4.0

Customer did not leave a comment.

TREVORTIMMIS W. 
Rating:
5.0

Customer did not leave a comment.

Aly B. 
Rating:
5.0

Customer did not leave a comment.

Brandon J. 
Rating:
5.0

This location was great Uhual customer service and the SE 14th st location in DSM IA have been a nightmare.

Alesia B. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

So wonderful with accommodating.

Nate T. 
Rating:
5.0

Customer did not leave a comment.

Bruce K.  |  Overall Experience 
Rating:
5.0

A relative referred me to this facility and so glad they did. When sons helped me move in and out, they said if it were more convenient to their homes, they’d switch their storage. We loved the use of an app to enter and exit, kiosk available to purchase lock, automatic payments, and well maintained drive areas. Also appreciated the fact the storage entrances were raised slightly above ground level to prevent water from running into the units. Thank you to Jim for the great service! I will certainly recommend you to anyone looking for storage.

Vicki A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara V. 
Rating:
4.0

Customer did not leave a comment.

MACHELL C. 
Rating:
3.0

Once again the drop box was not easy to find

Troy S. 
Rating:
5.0

Customer did not leave a comment.

Kerrie W. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
3.0

The website says if your reservation isn't ready when you arrive, you get $50. Ours wasn't ready for 20 minutes after our reservation and we got nothing.

James P. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

B A D service from pleasantville, Iowa. Reserved 15 foot truck 2 weeks before I needed it. 2 days before pick up they called and told me they only had a 10 foot for me. THE DAY OF MOVE, I was told they didn't even have to 10 foot for me. AWEFUL SERVICE IN PLEASANTVILLE IOWA. I will never use them again.

Rhonda S. 
Rating:
5.0

Customer did not leave a comment.

KATIE J. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
3.0

I was required to drive 20 minutes out of my way to drop off the vehicle versus driving 2 minutes away for the location I had chosen during the reserving process. I was told this was due to the chosen location hosting too many vehicles. This not only cost me time, but additional money for gas. Again, the poorest form of customer service. Uhaul -- if this is the case, please consider picking up the vehicle yourself from the customer...

Jill J. 
Rating:
5.0

Customer did not leave a comment.

Ruby E. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Steve J. 
Rating:
3.0

Customer did not leave a comment.

Kirsten C. 
Rating:
5.0

Customer did not leave a comment.

BILL C. 
Rating:
5.0

Customer did not leave a comment.

Roxanne P. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

Customer did not leave a comment.

Marnoh M. 
Rating:
5.0

Jim is the best he goes above and beyond to get you set up and in a UHaul within a few minutes I will definitely be back to this location in a few days for another UHaul

Tylor R. 
Rating:
5.0

Customer did not leave a comment.

Owen T. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

The operator of this facility was very helpful when I had problems trying to navigate U-Hauls difficult online registry.

Anthony R. 
Rating:
5.0

Very nice people

Steve H. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
4.0

I believe there's little to no improvement nessary. Everything went smoothly.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

This was the greatest experience that I've ever had at uhaul and over 30 years keep up the good work I'll always use this location and recommend this location only. Thank you so much. You helped my move in a great way.

TONY P. 
Rating:
4.0

Customer did not leave a comment.

brett P. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Mark was super helpful

CAITLYN H. 
Rating:
5.0

Good job. The rental was a good experience.

Todd F. 
Rating:
5.0

you need to call the person before you start charging extra charges..

Beth M. 
Rating:
5.0

Customer did not leave a comment.

Todd F. 
Rating:
1.0

I was very i satisfied. I felt like I was forced to use my credit card when I wanted to pay cash. He charged my credit card without authorization (very illegal) and did not seem to care to listen to what I have to say.

alex L. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Joel E. 
Rating:
5.0

I tried to do my reservation online but when I tried to use the U-Haul app at the destination, the app wouldn't work. Luckily the staff was at this location and was able to cancel the reservation and re-do it. He was WONDERFUL...the Uhaul app is NOT wonderful

Jennifer B. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

eddie G. 
Rating:
1.0

Not this location, but the company in general was terrible. I reserved a truck online earlier in the week for Saturday morning and learned Friday afternoon that the truck would not be at my city but an hour and a half away! I would like to know ahead of time if the truck would be at my location.

Riley O. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Tara H. 
Rating:
1.0

Had to work hard to find the guy who was out mowing. He had trouble with the reservation and generally inattentive to us.

Michael S. 
Rating:
3.0

I was suppose to drop the truck off in Indianola, but I was made to drive an extra 20 miles to Carlyle. On top of that you could not even tell me where the U-haul place was. It was only a miracle and help of a friend that I was even able to find it.

david L. 
Rating:
4.0

Customer did not leave a comment.

james J. 
Rating:
2.0

Truck was filthy. Furniture pads were filthy. Tires not inflated properly. Truck bouncing as if shocks were shot.

Paul P. 
Rating:
3.0

The truck was ridiculously dirty, as though someone went mudding in it before I got it.

Chad H. 
Rating:
3.0

Customer did not leave a comment.

Karen J. 
Rating:
4.0

Customer did not leave a comment.

Dudley P. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

Sofia V. 
Rating:
4.0

Customer did not leave a comment.

SUSAN W. 
Rating:
2.0

No one got there until 10:30am. Our appt was at 10am.

THURMAN T. 
Rating:
5.0

We rented a 26' truck and it was nearly impossible to get out of the gated facility as the turn around is not wide enough and there are Tow trucks that are routinely parked in the space needed to drive. This situation caused the truck to clip the storage unit and damages were not paid for by Uhaul's Insurance ........we were told to make claim on our own insurance and we are hoping we do not have to pay a deductible out of pocket since we were put in a situation in which the facility was not arranged so we could safely exit with this size truck.

RITA R. 
Rating:
5.0

Customer did not leave a comment.

ROBYN K. 
Rating:
5.0

Not a thing I can think of, everything was smooth and easy and the owner was very pleasant.

JOE B. 
Rating:
4.0

Customer did not leave a comment.

Rhonda W. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
4.0

Customer did not leave a comment.

ALEX P. 
Rating:
2.0

Customer did not leave a comment.

TIANA W. 
Rating:
4.0

Customer did not leave a comment.

GARY G. 
Rating:
3.0

the truck was a piece of crap; I had to drive 20 miles one way out of the way to pick it up; the lady there was helpful in that she "gave" me 20 miles since I had to drive there to get it; BUT I had to pay for more gas for the rental AND my personal vehicle; what's up with that?

DANIEL D. 
Rating:
2.0

The representative was very nice but they didn't have any of the dollys or furniture pads I requested. The truck was poorly maintained and the only reson I took it was due to the hassle uhaul gave me while just trying to get the truck (despite me reserving it two weeks prior). The fact that uhaul expected me to drive 1.5 hrs to pick up the truck was unacceptable. They did manage to get me a truck closer to my location but I got not help from the national or regional office and I was on hold for over 1 hr only to be hung up on by a rep. Very disappointed. I'd ask for a refund but I don't think I'd be able to find anyone to help me.

PATRICK O. 
Rating:
3.0

Please have signs that can be seen from the highway...

CECIL T. 
Rating:
5.0

She was great. except for the silly printer, the return experience went without a hitch

Ben M. 
Rating:
3.0

great customer service-really great person helping

CHARLOTE C. 
Rating:
3.0

i got the trailer from montgomery al, and was planning on taking it to starkville ms, instead i had a change in plans and needed to bring it to gulfport ms and a day late. i called the starkville store, the 1800 number, and the gufport store ahead of time so they would know that i was bringing it to a different location. the starkville store told to to call the 1800 number to make a change in my contract. the guy i talked to on the 1800 number said there was not much he could do about the contract. very unhelpful. so i called the gulfport store. i talked to a woman and she said she put some notes in with my contract so i would not be charged a wrong location return fee. when i brought it back, i talked with a different woman, and she had absolutely no idea what to do. no manager was availabe, and i was charged the wrong location fee anyway. i was told to come back the next day to see a manager, but i was unable to do that because i was leaving that day. out of the 10-12 times i have rented trailers from uhaul, i have never had so many problems,and next time i will use someone else.

JUSTIN L. 
Rating:
2.0

4 lights were out! 1 was a brake light.

STEVEN H. 
No reviews have been submitted for this location.

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