I haven't got the answer
Terry C
Customer Reviews for Freedom Sheds
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Entire process went smoothly. Would recommend this location to anyone.
THOMAS BVery friendly and honest people! Would definitely go there again!
Charity CLady who assisted me was very nice and kind! She was Awesone!
Angelica DVery nice folks would rent again from them
mary mJeannie was very helpful
alfredo mThe people working at the location were extremely friendly and helpful. I will use this location to rent all of my equipment in the future. They were also very helpful in finding equipment that they did not have at their location and reserving it for me.
Allen MSuper nice people and very helpful
Stan WCustomer service. Waited 2 hrs. to get trailer and containers.
John MLocation was closed and gate locked. Vehicle dropped next door after speaking to the owner of that business.
James JDirections for where to park after hours were unclear.
Brendan HThe truck didn't shift right...
Melanie TThese ladies were awesome and very helpful!
Shana TI was very disappointed to discover that my final bill for the rental was over double what was advertised as the rental fee. They didn’t discuss what all the add on fees would add to the final bill. I won’t be renting any further equipment from your company.
DENNIS HGreat service, truck did great, charged correctly
Anthony Nnice lady
RANDAL BPerfect for in town moving.
Mark Zback of truck dirty
RANDAL BStaff was super friendly and service was fast.
JOHN CEverything was great!
Julie CThe lady acted like she was inconvenienced by us being there. She definitely does not have a customer service mind set. She handed us the keys and did not explain anything to us. She didn't even point to which Uhaul that we rented. She definitely did not give Uhaul a good name.
James SMake sure you have at least one trailer of every size on lot in case it’s needed.
Kaitlin DThey typed phone # wrong, billed wrong person and put down the wrong person for the driver. This created a big risk, and made the return very confusing. And your 800 # said we were on our own with the billing error.
donna iNeighbor was very rude.
Jerome SPoor customer service, gave us wrong information regarding drop off, therefore we had to put 15 extra miles on the end of our trip and taking nearly 45 extra minutes of our time.
Kellie CCan't think of a thing to change. Courteous and professional people running that location!
Robert CThe employees were kind, they might need better computers or internet, they didn’t have the size truck we ordered, or the dolly we ordered either. Awaiting refund for the dolly charge.
Chloe SHave the truck where it needs to be, I had to drive an extra 50 miles to get a truck. I was given the “miles” but had to pay extra for fuel. I ordered a dolly and it wasn’t provided and I was charged for it. The truck was dirty. Sounds like some retraining is needed. Check with the guys I dropped the truck off to, you can learn from them.
Bryant TThe lady was late. And also did not clamp down the trailer hitch and we had an issue.
JOSHUA PMy brother had to drop off the trailer for me. He stated everyone was professional and took care of the matter efficiently. Thank you very much!
MARILYN RGood location easy to find great people
DAVID TCompletely skip trying to do any of this online. It's a giant waste of time. Just show up with your credit card and driver's license.
Nicolas GThe lady was very friendly an nice to talk to
Teresa bTrailer brake fluid reservoir was dry… no brake fluid in the system at all. They bought brake fluid and filled it up for us, but it kept leaking out during the trip.
ROBERT DLet people know, that depending on what type of debit card you use, you'll be charged a $100 deposit on top of the cost of the rental vehicle BEFORE YOU FINALIZE THE TRANSACTION!!! Also let them know that they won't receive that deposit back for 2-3 (or maybe more.... I'm not sure yet) business days!
KYLE fThe lady that helped me was great and had no issues with trailor but the process to get it the rental was ridiculous and very inconvenient.
TERENCE QEasy return!
Merlin L