Customer Reviews for FreeUp Storage Huntsville
(U-Haul Neighborhood Dealer)

40 reviews

20 FM 1791   Huntsville, TX 77340

(936) 291-0728

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/6/2021: Closed

Services at this Location:

Contact Us

(936) 291-0728

20 FM 1791
Huntsville, TX 77340

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/6/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Sara was extremely helpful and polite professional vert knowledgeable about property and rules my experience here will definitely bring me back this place is very clean n employees are very professional

MARY C. 
Rating:
5.0

Daryl went above and beyond to help us after a long, tired, and stressful week. Thank you kindly for all the help!

Richard B. 
Rating:
5.0

Customer did not leave a comment.

NATHAN W. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Sarah & team were great, I've rented from several times & will continue to do so!!! Trailer ready to go & paperwork was quick. Kirk

JAMES T. 
Rating:
5.0

This is my first time to use the automated service for truck pick up. I needed this truck to take items to Goodwill that had to be off our property by Monday. I was uncertain about the automated service. This location had an employee that stayed after closing time to make sure that I got the truck. She did not have to do that. I was thankful for her help. What a professional touch! And what a good person to have as an affiliate.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD D. 
Rating:
5.0

This is my 3rd time using this service with them and I love how Sara explained to me what I need to know great service and nice ppl

ELEUTERIO S. 
Rating:
5.0

Nothing, Sarah was fast, veryhelpul, plus shes hot! Lol

BRENDA H. 
Rating:
5.0

Customer did not leave a comment.

Lewis D. 
Rating:
3.0

Friendly, but not knowledgeable about van equipment. Told her all I was using the 10' van truck to move was TWO household refrigerators and a washer and dryer. I asked if she was sure the refrigerators would fit height-wise and she said yes. NO, NEITHER refrigerator would fit inside the truck. They were both two inches too tall. Wasted rental money. Beginning mileage was incorrect and also the fuel gauge amount and it cost me additional money upon return. Did not realize it because I was told to sign paper inside location, before I received van key.

norma H. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
4.0

My overall issue with the rental has to due with being fair and just. I found out after I returned the trailer a day early that I would not be receiving a refund for a day that I did not use. I will keep this in mind for any future rentals and most likely will not use U-Haul again.

ALAN D. 
Rating:
5.0

Greeted before we could get inside the door. Naome(sp) was great to work with and answered all of our questions. Great service. Greeat employee for the company . . . you need to keep her.

Frank Casey C. 
Rating:
5.0

This location was fine. However, I was to pick up my unit in Willis which was closer to my home. I was called the day before and told I needed to go to a location that was 30 miles from my home. I feel U-haul could have transported the unit to the Willis location instead of me going to them.

Richard M. 
Rating:
5.0

Sarah was terrific at helping me & getting me out of the door!!!😊

JAMES T. 
Rating:
4.0

Customer did not leave a comment.

ronnie P. 
Rating:
4.0

Customer did not leave a comment.

DARRYL EDWARD L. 
Rating:
5.0

Sara went out of her to help us, our light plug would not hook up so she loan us a adapter. Thank you Sara

TONY D. 
Rating:
5.0

Great Service!

Jacob S. 
Rating:
3.0

Not convenient drop-off because there was no help and sloped terrain makng t difficult to disconnect.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

TERESA H. 
Rating:
5.0

Customer did not leave a comment.

TAOFEEK D. 
Rating:
5.0

Customer did not leave a comment.

BARRY D. 
Rating:
5.0

Customer service was awesome. Taught me what I needed and how to attach trailer. Even stayed late so I could run and by hitch parts.

LAURA H. 
Rating:
3.0

I have to give this an average rating. I paid for two days but only needed the rental for one. Brought the rental back the next day. Y'all charged me for the two days because I brought it back after 10 am. I wasn't told this by your rep. in the first place. If you would educate your contractors/ employees maybe you would have less disgruntled customers like myself. That's a shady way to do business. Your customer service people are useless over the phone and don't have a sense about them.

Andrew G. 
Rating:
5.0

Sira was a breathe of fresh air. She was personable on the phone and extremely helpful when I arrived on site. I would recommend dropping off or picking up from this location.

CECILY R. 
Rating:
5.0

Sira was support nice and very helpful, on the phone and in person.

Cecily R. 
Rating:
5.0

Sarah is the manager and she was a joy to deal with. I have rented there twice and it will continue to be my place to go to for U-haul rentals.

BRIAN N. 
Rating:
5.0

Customer did not leave a comment.

DENISE C. 
Rating:
5.0

Sarah at the Huntsville, Tx location was incredible! She took care of us and went above and beyond to make sure we had everything we needed. Thank you Sarah!

emily L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN E. 
Rating:
5.0

Had a very good experience with u haul trailer. Person at desk was very friendly and helpful. She answered all my questions and helped unhitch the trailer. The area and office are very clean, neat & inviting. I highly recommend this place of business!

Allen J. 
Rating:
5.0

Fast and friendly personnel in the office, went out of her way to help me out! Definitely will use this location again!

SHANE G. 
Rating:
5.0

Only complaint was u-haul customer service at the 800 number. Girl was rude and not helpful. To charge customers more to change drop off location closer to their home is unacceptable. I will no longer use U-Haul....period!!

alexander C. 
Rating:
5.0

Customer did not leave a comment.

Ferry B. 
Rating:
4.0

Customer did not leave a comment.

Tirso M. 
Rating:
5.0

The agent went out of her way to assist me

Joel S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY A. 
Rating:
5.0

Customer did not leave a comment.

LISA C. 
No reviews have been submitted for this location.

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