Customer Reviews for Friendship Centre

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Friendship Centre

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Larry M. on

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Kim P. on

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donald K. on

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The facility is a general store that also deals with U-Haul. The store was very cluttered and made conversation very challenging. Although the process was completed to my satisfaction, their was a bit of confusion. I believe you must make it clear when the unit is booked, or reserved, the person picking up the unit will be required to have a cell phone. This was relayed to me by the clerk indication, "It is the law that you must take a pic of your drivers license and send it to them." Although it is quite common, not all people have cell phones. So if this is the law, I believe you can make a better effort to let the customer know before they arrive to avoid delays.

wanyuan L. on

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estelle S. on

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Benjamin S. on

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The gentleman who helped me was very good. It was a pleasure to work with him. I did notice that while I was driving the truck around the "check engine" light came on. I reported this to the gentleman. It seemed funny that it would turn on.

Kevin W. on

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Make sure when a uhaul is booked that it is actually available at the site so when the customer shows up they can actually use your services. I had to drive to two different locations both telling me they did not have a uhaul available even though I had booked days in advance. Thankfully he was able to get us one at the second location but by this point I was already annoyed and would rather not go with Uhaul in the future as it was expensive and lack luster experience over all.

marlene T. on

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bad customer service not only when i was called because of them needing the vehicle and it had not even been 48 hours i was left a rude message so i returned thier call and was hung up on first told TO LISTEN TO HIM WHICH I DID AND HE DID NOT EVEN COMPLETE ANUTHING TO SAY BEFORE BEING HUNG UP ON I HAD TO PHONE BACK A SECOND TIME HE SAID YOUR NOT EVEN THE DRIVER WHO CARES I AM THE ONE WHO RENTED THE UHAUL I HAD A DRIVER BECAUSE I HAVE NO LUCENSE THE MONEY AND RESERVATION WAS MADE BY ME I HANDED THE MONEY TO THEM THEY KNEW THAT THIS WAS MY RESERVATION SO FOR THEM TO TALK TO ME LIKE I DIDBT MATTER IS FAR FROM GOOD CUSTOMER SERVICE TO BE OWED MONEY back from the depisit and to have an email sent now putting extra miney and laye fees on I FEEL SINCE THE MONEY WAS NOT RETURNED TO ME I WANT THEM TO PAY ME LATE FEES. $60.00 JUST LIKE THEY HAVE TRIED TO BILL ME J COURT 5873323077

yu L. on

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Grant B. on

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Friendly staff Very disappointed that I was charged for two days but had the equipment for less than 24 hours. This is a red hot piece of equipment that you could have easily rented out the same day. Not Fair, will never rent from UHaul again!! Your loss, I've been a good customer over the years. $123.90 to use a tow dolly for less than a day, Wow guys! Would not recommend because I will never rent from Uhaul again, wouldn't do that to a friend.

CHERYL B. on

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COLIN V. on

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Slow service and no dollies available at this location. Was pretty disappointed.

Christopher W. on

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WLILYME G. on

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Kala W. on

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This was my worst experience using uhaul ever! I have rented from Uhaul every move and this experience has made me definitely reconsider returning. I get in the truck and the vehicle airbag sevice light is on and the dashboard reads: “please serive airbag”. This is the only 10 foot truck available so away we go. We drive across the city to the storage unit where all of our furniture is being held and open up the truck to find a box spring and two tv stands left in the truck. The truck was obviously not checked between customers. I called uhaul they called the friendship centre and he was suppose to call me back. He didn’t, he made no effort to correct the situation. I called Uhaul back and they connect me to the local traffic person. He said he’s going to inform the previous users to get them to come get their stuff (which they obviously ditched and didn’t want). Then my truck is loaded and ready to go I call Uhaul AGAIN only to have this incredibly rude person imply that it is somehow my fault for not driving the truck back to the Centre when I opened the truck and found all the items. I had an incredibly limited time to load the truck and felt very dismissed and frustrated with no one willing to rectify the situation which was clearly negligence on their part. I had to drive to three different bins and break down all this persons abandoned furniture on top of everything I already had to do because they literally did nothing. When I returned the truck the guy at the store ignorantly implied it was homeless people who put a wooden box spring and two tv stands in the back of the truck! I will also note I rented this at around 2:50PM in the afternoon. Literally there was no excuse for this, I am now very aware of what I need to do to ensure that I am not inconvenienced again a truck that is “good to go” is possibly far from it so make sure you check rather then take their word for it. I made a pretty big fuss and got a small discount but overall I was incredibly disappointed with how Uhaul handled the whole thing.

sean R. on

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I did not get the truck I asked for because it was not going to be there until 3 pm and was charged for the larger truck as there was nothing else available. I am not impressed at all.

Darren K. on

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Barton O. on

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If you park in the parking lot on the south side of the building, which is the obvious place to park, there's no clear indication of where to go for the U-Haul office doors which are on the east (124th Street) side of the building.

Ryan C. on

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I received an additional invoice today which included an extra 2 days, and some over mileage, which I am ok with. I also received a cleaning fee for $25, along with fuel charges of $15.61. I called the location and spoke with a man whowas dismissive, condescending and very unhelpful. I was trying to get answers on these extra charges but he basically dismissed me and told me to come in to sort it out. I am in a totally different city and wouldnot / wouldn't be able to do that. I was getting nowhere with this rude man, so am writing to you.

Lavon D. on

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I booked it again for the next day at the same time. He had norecird if the event but i have the call recorded.....so u haul......ehat the heck

theresa S. on

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Anthony K. on

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arthur C. on

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brandon P. on

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Had to backup trailer, unhook and park truck myself because the person who dealt with the uhaul rentals was gone home already.

Cynthia M. on

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My son went to drop off the Uhaul truck and try to return the unused boxes, store owner asked him to return them in Winnipeg because he did not want to tie up his money. Since my son had to fly out, he asked the store owner to hold the boxes for me to come and pick them up, still the store owner refused as he said he had a small store with not place to store the extra 30 boxes. My son left the boxes outside the store side for me to pick up. I felt the store owner was very difficult to deal with.

james W. on

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We set the date for pick up a week prior for Saturday at 8am. Friday night I received a voicemail saying that they do not open until 9am. I showed up at 9am and waited outside while my movers were sitting around as they thought they would be beginning earlier since the truck was suppose to be picked up at 8am. The owner did not show up until 9:15 so that set me back again for the move. The truck is a gas guzzling beast and probably should be replaced with a newer model by now. Overall, I'm not happy about the experience and would not recommend as the owner didn't even apologize for being late. Why was the truck scheduled for 8am if they do not open until 9?

Chris F. on

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Debbie D. on

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tough to get in and out if the parking lot is full. small area. unlike some u-haul locations. Very nice people working there.

Duncan S. on

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michael P. on

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UHaul should really look at the dealers they use. I’d appreciate getting a phone call from someone in an executive position to discuss the most horrible and frustrating experience I’ve ever had.

DIMITRIOS C. on

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Bryan N. on

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