Customer Reviews for Frogs Pawn Shop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Frogs Pawn Shop

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Curnis F. on

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Kelly H. on

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I had preordered a dozen blankets with my order and they did not have any. I don’t feel like this was their fault. U-hail sent me to this location without checking if they had the correct things to fulfill the reservation. They were very kind and took the price of the blankets off, but that didn’t help me to cover and protect furniture that needed it. U-Haul needs to make sure the location has the right equipment to fulfill a reservation before they send a customer there.

dona g. on

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Kevin S. on

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jerry b. on

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Larry C. on

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Gina M. on

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All was well with this location. There was not a long wait to get my truck and it was available. They saved my day after 2 cancelled reservations at closer locations from my truck not being available. Service was nice and the truck was clean. Thank you for turning my horrible experience into a great one! I will return here if I move again. Never ever will go to the local uhaul's again. I made a 30 minute drive to this location because of the others not having my truck but it was worth it!!!!

Kent N. on

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There were not items that we reserved at the location. but they helped as much as they could.

Evelyn M. on

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Although there was nothing wrong with this location, its too far and its not the location I reserved. The Manager I spoke to on Saturday regarding my reservation location was so rude and disrespectful. It ended up costing me more money with gas due to the location pickup.

Les R. on

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Jordan at Frogs Pawn was very good to work with however my issue is with the actual rental through U-Haul. I live in Monroe, GA, I asked for a rental to be scheduled in Monroe. When I got my confirmation the day before the rental I am told that the rental would be at a location in Oxford, GA. This may look as if it is reasonable, but that is an additional 14 miles each way, or put another way an additional 28.00 that I have to pay since you are charging .99 cents per mile. The other issue with it is that Frogs Pawn has a location in Monroe, that I was told I could drop the rental off at when complete, but your system wanted to charge me an additional 128.00 for a drop off charge at an alternate location and they could not override that charge. I end up having to then drive the truck back to Oxford. The whole experience screams bad customer experience and not from the Frog Pawn side, only from the Uhaul side.

Brenda W. on

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Elizabeth Y. on

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Renting a Uhaul from Frog’s was the best experience I have ever had with Uhaul. Efficient, accommodating service and the cleanest, nicest truck I’ve ever rented. Easiest to drive and fuel efficient, too! Hop on over to Frog’s to get your move on.

Bobby R. on

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Caitlyn W. on

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Liisa H. on

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Glen S. on

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teresa c. on

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