Customer Reviews for Ft Caroline Citgo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ft Caroline Citgo

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PRISCILLA S. on

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The rental process was quick and easy, but the return needed minor improvement. The store was closed, when I brought back the trailer. I knew they would be, but I was not instructed that I would receive a text with a link and that i had to be AT the store to follow a link (in the text) to return the trailer. I do not live far from the shop, but did have to drop what I was doing and drive over, from another part of town to complete this process. Over all the experience was amazing. I just feel like there needs to be a different way to return because some people may have to drive further and would cause them great inconvenience. Will rent from here again. Agents were fast and friendly!

Luchima G. on

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Faryn L. on

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The only problem is I was told the rental would be between 70 and 80 dollars when turning back in it was over 120 dollars and I stayed under mileage and had fuel back to where it was when I got truck. I will not be renting truck from UHAUL again will find another moving company to rent trucks from for now own.

tiara F. on

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John C. on

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Arnold M. on

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Tiffany B. on

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Randy B. on

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DJ P. on

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JOHN C. on

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Donna G. on

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doris E. on

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The service rep advised of all day rental ,when I got there it was listed for 4 hours and needed to be updated. Also the host said no smoking in the truck but smoke and ash was all over the inside of the floor,seats,and dashboard. I did mention so I wasn't charge. Truck was not clean as well.however overall I was satisfied with uhaul use of the truck.

Brian M. on

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Don't charge someone two days for a truck and the equipment if you don't have equipment available the day it is s picked up. I had to pick up equipment the next day which caused us not to be able to start loading the day before when we picked up the truck At least you refunded me a day of the truck charge, but shouldn't have charged two days for the equipment when that refund was processed

Jason K. on

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CAITLIN E. on

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Miguel B. on

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Elbony F. on

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Shenita L. on

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Michelle M. on

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The owner (Johnny?) was unbelievably accommodating even when I showed up 2 minutes to closing time with no reservation. He could’ve been a total jerk about it and I honestly Couldn’t blame him if he was. He was a perfect gentleman.

Barry W. on

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The trailer worked very well & the service was very good .

CECILLE J. on

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Galen F. on

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I was completely satisfied.

dean W. on

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Nothing. Great experience no problem. Made moving a whole lot easier when u know u are going to have the best service possible. I have used this location before and the reason I keep coming back

Stephen B. on

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LAURA J. on

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John Shami was a great help when dropping off...easy drop off.

Jonah L. on

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The utility dolly we ordered was not in the truck. However, the truck was clean and well parked.

Tonya C. on

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james J. on

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shami is GREAT !!!! I couldn't get the MOBILE pick-up thingie to work , but he switched it to me paying him there, with NO ISSUE !!!! Great service, 2nd time I have used him, 5 STARS all the way !!!!!

Krista M. on

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Greatttttt customer service. Thanks guys everything.

DANIEL A. on

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James S. on

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Can't think of a thing!

Crystal J. on

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This location is more than I expected. The truck ran great. They made the process fast and easy.

Tarsha C. on

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Thank you everything was professional even for last minute request.

Tonja B. on

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i was charged the wrong amount for gas upon returning the truck the truck was on full when returned

Charity H. on

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Great location. Professional service and the guy in the front (can't remember his name) was cracked me up.

Louis R. on

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Staff was helpful, and processed my drop off very quickly! Great experience

Robert L. on

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Everything was great.

Bessie C. on

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Excellent service

Gregory W. on

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Stephen H. on

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nothing. everything was fine.

michael W. on

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get a better interface appt

Walter M. on

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All perfect great guys doingbgreat work

FREDRICKA W. on

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Nice clean and the people were friendly

Aaron S. on

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Provide correct information when renting I was told my card wouldn't be charged until I return the truck but I was charged the holding fee when i picked up the truck and then cost of me driving once I returned the truck. $195 for a $39 uhaul and a move that only took an hour. I'll never use another uhaul again.

Paul A. on

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Exceptional service. All I needed to do was back up and they brought the trailer to me and helped with the hookup. I'll be using Shami's UHaul again.

Illia K. on

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The order was transferred to another address at the last moment. I had to go 10 miles more to pick up my order made online.

Anita M. on

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veniamin K. on

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MITCHEL P. on

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THEY TRIED CHARGING ME 2 XTRA DAYS ON TRUCK DROP.....IF YOUR GONNA HAVE 24HR DROP I THINK YOU SHOULD HAVE CAMERAS TO KNOW WHEN TRUCK WAS DROPPED.....I RETURNED MY TRUCK ON SATURDAY AND THEY WERE CLOSED AND WHEN THEY CAME IN MONDAY THEY CHARGED ME FOR SAT & SUNDAY.....NOT GOOD BUSINESS.....

John R. on

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This was the most horrific experience I ever experienced in my life I'm just leave like that because I just think the system that I used still have glitches and it so I'm a give you haul a chance to fix the glitch and hopefully the next customer experience will be much better but eventually I did get a. U-Haul truck and move it just was the system that I use made the experience horrific but I can't say that at the end everything is been rectified slowly hopefully because I have some refunds supposedly to post back to my debit card a note to Uhaul do not contact Mr John because mine contract changed to myself the information is on the contract at the end but I still use Uhaul and I still love you how this is my second horrific experience if not Uhaul that make the experience bad you just sometimes get glitches it's sometimes you run across the wrong people the overall there are some great people what employees work for U-Haul at the end the vendor that I went to for U-Haul I give him a five star he was great in my customer service agent Miss Nancy who had to call Scheduling traffic on New Year's stay on the phone with me for over a hour to get me a truck and help get things for rectify so hooray for Miss Nancy thank you Miss Nancy Bervd and thanks to Fort Caroline Citgo in Jacksonville Florida for my truck and overall I thank God

Yomary A. on

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Manager was extremely rude. He was trying to charge me $25 for clean-up since he claims "he found debris inside the truck when it was returned. Truck was returned clean and in good condition. When I told him that I was going to reporting, he said "come get your money and I never wanna see you again". I wl never do business at this location.

Wyatt S. on

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They over charged me and were very rude! I have pictures of the gas guard and they tried to charge for gas! The employee or owner then proceeded to call my cell phone with harassing calls and cursing at me! This was by far the worst experience I’ve ever had with U-Haul I will not ever use U-Haul again because of the lack of professionalism and standards!

Jaimeyka C. on

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ALLEN W. on

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Nothing

Ken F. on

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The right rear tire had a tear in it. It should have been fixed. But the tire lasted 856 miles. So it must be usable. I just would have felt better if that had been fixed.

james J. on

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Kimberly W. on

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Lena M. on

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Bruce B. on

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Joe M. on

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Daniel D. on

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Really great to deal with!

Raine G. on

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Greshondra S. on

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Noelle J. on

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Shamy is very helpful and has excellent customer service skills. Even within few hours of my short notice he went above and beyond to make sure I get a truck and made it happen. Thank you so much for the great service. I will always recommend him and his location.

Mollee H. on

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Really great service and convenience by John Shami and his crew. They made moving day much easier on us!

keshianti O. on

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The driving quality was horrible it’s needs new breaks and a alignment. I need a refund or something for that trash i drove in .

ann R. on

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Dolores W. on

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The arm rest were very dirty inside the truck , the truck was returned with the same amount of gas as when I left but I was charged $11 .

winnita T. on

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I rented a uhaul truck on Saturday returned it on Saturday and locked the keys in the uhual...on Monday morning when they reopened the owner called and I explained that I accidentally locked the keys in the uhual......later was charged and additional day(that they were closed on. No one would be able to rent a uhual that day) and for them to make a key to open the uhual. I don't not feel this is right

Miguel R. on

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CHRISTPHER H. on

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Very nice folks. Thank you!

KAY F. on

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No problems what-so-ever.. I reserved a smaller Truck on line. When I got there we finished the paperwork and charges but after they brought the truck around I realized it was to small. Luckily they had a larger truck available and was able to rent it to me with no problem in changing / canceling the original paperwork. They also were able to help with the calculations for refueling and mileage and trucks can be refueled right there ... I would highly recommend this place.

Annetta F. on

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Anthony B. on

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Nothing at all. I had a great experience at this location and would have no problem utilizing it again!

BRANDON K. on

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Galen F. on

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Tracey P. on

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Kyeisha J. on

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They were very professional and helpful. Fast and easy renting

gary H. on

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Paula B. on

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Paul A. on

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staff was extremely friendly. and through.

Jamella D. on

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Herbert D. on

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The staff at the shop showed the utmost customer service. They are the only place I will rent from in the future.

Jonathan H. on

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As far as moving everything went good. Except there was no dolly attachment after being told there was one in there. The very most important thing that I had a problem with was when I pulled off of the lot. The gas gauge was right under 5/8 of a tank. I had to immediately put $20 of gas in the truck just to start it off at 3/4 like it’s supposed to be. I even took pictures of it for proof. I called the owner back and he said I should have told him when I was there but didn’t notice until about a half mile down the road. I drove exactly 2.2 miles to my house and that’s when I noticed that the gas was never refilled. The truck I rented runs about 6/miles a gallon. So therefore it’s impossible for the gas to run that low in 2.2 miles. Then I had to put 7 more gallons of gas to get it to 3/4 of a tank. I would really appreciate a response to why?! Thank you, Jonathan

Katonya S. on

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The manager was so nice and helpful.

Marjorie T. on

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grayson B. on

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Johnny and Eli are THE BEST! Rent trucks here! They'll do you right. Fair terms and fair rates. Eli explained perfectly what the price would be and it actually ended up being a tad less. THANKS GUYS!!! #SHAMI'S2018

anne C. on

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Alex F. on

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Thank you for all your help and extra suggestions on the car hauler!

grover S. on

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The transactions quick, efficient, and reasonable. Keep upi the good work.

Brandon B. on

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ANITA M. on

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martin W. on

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JAMES R. on

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DANIEL A. on

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richard C. on

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It wasn't so much the location I guess... t he booking agent lied...I clearly asked him do they provide straps for tieing the bike down and he clearly said yes... he didn't tell me that I needed to provide my own pintle latch even though I rented the truck only to pull the trailor...I was given a pickup location more that 15 miles away but i was told by the lady who called me that it was only 4 miles away from the Lem turner rd store...i had to go purchase straps which i was paying .69 a mile...so this just had me going out of the way...if id known i wud have borrowed one but i had no idea...terrible experiance

Katy G. on

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JOHN B. on

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Gentlemen named Eli and Johnny were EXTREMELY helpful/knowledgeable. Excellent service :)

Alvan T. on

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The best location I have ever been to. Friendly and clean.

Aaron E. on

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This location can truly use a make over, and a more friendly environment.