Customer Reviews for Fur Paws Pet Resort

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fur Paws Pet Resort

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Robert P. on

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Awesome service. Gary was very friendly and kind. Thank you very much!

Lawrence M. on

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Robert S. on

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More issues with the website being I placed an order for packing items and they were not available at the pickup location even though the website said I could.

bond A. on

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The truck was clean and worked great. However, the office was foul. The odor of cat urine was overwhelming. I uncomfortably breathed through my mouth during the transaction, but even then the smell burned the back of my throat. I felt like I was in one of those creepy TV shows which was a cross between the cat lady's apartment and a hoarder's house!!

Christopher S. on

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Sherri M. on

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James J. on

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Steven S. on

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Sage M. on

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Its overcrowded and moving around in the drop off area is ridiculous. They need less trailers so you can actually drive through the parking area.

Leslie R. on

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Lobby/waiting area smells horrible.

RONNIE H. on

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uncluttered office that smelled terrific.really fast in and out thanks!

Barbara M. on

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Very dirty and cluttered. Nasty, stinky cat litter pan in office, used food containers.

Lisa J. on

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Everything was great. Will rent from again.

Mary Y. on

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bruce Y. on

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samantha A. on

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Donald C. on

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max J. on

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jesuither P. on

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Great service! Place was verey c;ean and inviting.

gregory D. on

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LISA J. on

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very unprofessional, could not answer general questions about the insurance coverage, the place was locked each time we went there, and it was dirty--smelled like animal feces badly

edd S. on

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No problems with the Truck Rental - got the job done. I have been dealing with the U-Haul Store/Self Storage on Alcoa Hwy. I went to Fur Paws due to location being much closer. I stopped in to check on Truck availability and see if they had any boxes for sale. The manager told me yes they are $2.00/Small Box, I said I'll take 12, he took my payment via Credit Card and then went to the back room and emerged with 12 "Used U Haul Small Boxes." I said do you buy back used boxes, thinking I would have an outlet for the 50-60 boxes I had used. he said no but I'll be glad to have you dispose of your boxes here. When I returned home I checked out what I had paid at the U-Haul Store on Alcoa Hwy - to my chagrin, I had paid twice the price for the used boxes versus the new boxes from the U-Haul Store. When I ended up needing additional boxes I drove the extra distance to the Alcoa Hwy U-Haul Store for new boxes at half the price. I don't begrudge anyone making a buck and recycling the boxes makes for good conservation - but twice the price for used boxes is a bit much.

Bradley S. on

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We have rented from Gary four times over the past 10 months. He's a pleasure to work with and full of information. He has gone out of his way to help us with our needs. We look forward to seeing him again. Thank you Gary.

Braedon S. on

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Diana F. on

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Thomas C. on

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All good

D PHILIP H. on

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Kirk T. on

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Ensure customer counts blanks. I was short a few. Clean windows and make sure check engine lights are out. Dash said the fuel cap was loose, I ensured it was tight and thought nothing more of it. During my first fuel stop about a gallon of gas poured out of the top of the fuel cell all over the ground. I was sent to this location from the Clinton HWY location. They failed to get me a truck at their location and did not provide me with enough extra miles for going out of my way. Total failure on their part.

Jeff R. on

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Dropped truck off at 2:00 pm on Monday, no one there! Sign on the door, “drop key in box”. I was told by the people where I picked up the truck to tell these people so they could help with my problem. NEVER AGAIN U-HAUL............NEVER!

DONALD T. on

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No one there! Note on the door and had to sign in, make an account and check my trailer back in.

carey M. on

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The owner Gary (who claims to not be the owner). Was not honest or upfront about the pricing and rental of the Uhaul. He said we couldn't return the Uhaul until later in the day cause he wouldn't be there the following morning. But then charged us for 2 days. He never said anything about a per mile charge only a day rate. He charged our card $242 - When we called to find out why he charged so much, he was very rude. We asked to speak with the owner - but he said "I'm not going to let you bother the owner with this".... come to find out Gary is the owner. He never gave a copy of the rental contract or receipt. After calling the 800 number for Uhaul, the nice lady I spoke with, emailed me a copy of the receipt, that has a place for a signatures. We never signed the receipt or agreed to these charges. It is sad that someone like Gary can ruin a companies reputation, because he is dishonest and rude. We aren't finished with our move and will be renting a moving truck from a different company because of Gary at Fur Paws Resort 3439 E. Lamar Alexander Parkway, Maryville, TN phone: 865-380-8826.

Joseph B. on

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