The location was fine but the website was not great, had to call customer service to fix problems
Melanie T
Customer Reviews for Furniture & More Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mike was very helpful. Smooth experience.
Catherine KNothing wrong with this location at all. Our truck had over 106,000 miles, and had significant play in the steering straight on and was basically worn out. It was not easy to drive the truck and keep it center on the road because because of the plane in the steering.
Charles Wwhen i walked in, there was no one at the desk. i had to shout out for someone, after many minutes an old woman who worked in the furniture store finally came over and asked what i needed, i told her the uhaul person, she went and got him, he didnt say hello, wasnt friendly, just said "can i help you?" in a very disinterested way. Like i was interrupting his nap. after a lengthy process to check in, even after i gave tons of info online, i had to give TWO emergency contacts, which is STUPID. finally got the key to the truck and the agreement. The Price was DOUBLE what was quoted online. your website said it would be $41.95, for ONLY 4 HOURS. What a RIPOFF. But i had to pay an additional $39 for Mileage. I guess your stupid rental charge doesnt give renters ANY MILEAGE AT ALL. I added insurance becuase your stupid company wont allow my auto insurance to cover me, for $15 fortunately that was not too bad but that's for only 4 HOURS, so it's like $90 A DAY FOR INSURANCE. That's $32,850 A YEAR. I could buy a truck for that ! WHAT A RIPOFF. I used the truck, WHICH HAD A NON MOVING PASSENGER SIDE MIRROR, MAKING IT USELESS. I returned the damn truck and had to go thru this very ANNOYING return process, take 8,000,000 photos, of the odometer, inside/outside, becuase i guess your rental agent WAS TOO BUSY SLEEPING AND COULDNT CHECK IN THE TRUCK. OR MAYBE TOO LAZY. WHY do you make Customer DO YOUR WORK ?? I WILL NEVER RENT FROM UHAUL AGAIN. YOU SUCK!
Michael FThe young man managing the service there was very professional and processed my rental smoothly and efficiently. Will definitely use them again.
Art TThe location and equipment were great. What I had problems with was the reservation and check-in system. It took me over an hour -- and several phone calls/instant messages -- to finally get the vehicle and start my move. The setup for picking up the truck on the app and website was not very prominent -- and it took me a while just to figure out how to start the pick-up process. Once there, I got stuck in a loop saying my reservation type had changed, and to hit "Continue" to move forward with pick-up......only to have it go back to the reservation screen and ask me if I was picking up the truck....which then brought me back to the screen saying my reservation type had changed. I finally called in, and it appears that because I didn't pick up the truck until 10:30AM (my reservation began at 9AM), that may have caused an issue? I didn't think it mattered, since I was in the window of my reservation, but the agent changed the start time of my reservation, and I was able to get to the next pick-up screen in the app. If it does make a difference what time the user picks up their vehicle, then perhaps more prominent instructions on that would be helpful -- or text/email notifications letting the user know that their pick-up window is closing. Once my reservation was re-set to the later time, it still took another 45 minutes to wrap up the process. Location services wouldn't work -- even though I checked settings and did the troubleshooting suggestions. After finally getting that to work, it took 8 - 10 minutes to reach out to my first contact. And another 10 - 15 minutes to reach out to the 2nd contact (because of my out of state license). There should be clearer information on this part of the process -- so the user can ensure the contact is available to take the call. Luckily my contacts were both available and answered the calls, but it still took over 20 minutes to complete. Maybe even come up with a different way to verify. I've rented trucks from U-haul many times over the years -- why do I still need someone to vouch for me? After all the delays actually picking up the truck, things went smoothly -- even the self drop-off process. Thanks.
Matthew BPickup process was not easy. Vehicle had issues. Wheels wobbled all the time and worse on braking. Drivers door had a hard time closing.
John MThe on-line pick up was a bit frustrating. It took one hour from the time we got there to leaving the lot. The online app didn't help with unusual situations, for example, my driver's license it out of state. ( I just moved from VA to DE 6:months ago) and the app requested two forms of ID for identity confirmation. We had to call customer service. Overall, if it wasn't for Taylor, I would have had to return home and wait the location opened at 11.
Manuel FThe lock box I was assigned failed to open. User error was not likely as I enlisted multiple people to help. Calls to U haul took more time than I thought necessary. It was well over an hour before I I reached the right person who transferred my truck to one with a functioning luck box. Upon returning the truck the U-Haul ap failed to recognize my location resulting in the necessity of contacting U-Haul once again. This time it was easier to get connected, and the contact person suggested just leaving the truck locked and putting the key in the return box.
russell wThe truck was never cleaned off of snow and ice after the snow storm. They should at least have snow brushes in the u haul trucks for this
Diane TThe app says to find your truck and then get the key. It should be the other way around so you don’t have to walk back and forth from one parking lot to another.
Kevin TVery good service and customer care
George MThe individuals working at this location could not find the keys to any of the vehicles. I had to drive to another location to obtain another truck. They were very accommodating in finding me another truck.
edward dthis was seamless - very easy
Valerie AThe self return process is time consuming waiting for the pictures to upload. Not interested in using the self return process in the future.
Mark LIn all my years renting from U-Haul this was a very unpleasant experience. This on line check in (location closed on Sunday) took two hours and multiple U-Haul reps on the phone also could not help. I lost two hours of my day to do what I needed to do. I ordered an paid for a dozen moving blankets that were not in the truck and then not less than two miles of leaving the rental location the truck oil alarm and oil light came on with the oil gauge reading below low. I pulled over to check the oil level which appeared ok so I proceeded with caution with the oil light on, keeping an eye on the engine temperature gauge hoping the truck would not break down.
Frank HVery convenient. Easy to return during no working hours
Robert SMy U-Hual was not adequately maintained. It leaked water while it was raining onto my stuff and ruined several things.
Jordan SBe customer oriented!
Dominick SI dropped it off after hours
Teresa SEasy !
Laura MThe U-Haul representative was pleasant and quite accommodating; however, the truck had trash in it and the inside of the front windshield was dirty.
Mallary GNo one there at 1PM No way to secure back where I left equipment rented (hand truck and blankets)
James TThere is nothing to improve. I do want to say that Mike was wonderful and helped us out tremendously!!! You have a EXCELLENT employee!!!
Renee BThey are closed Tuesday and Sunday.....rather inconvenient when there is a problem. But it was well organized and everything was easy to get to
David LMike was very helpful and went above and beyond his job to assist me. I appreciate Mike!
Danielle DI ordered blankets , which were not in the truck when I did my pickup using the app. I marked in the app I didn’t receive them but still got charged $10 on my final invoice. The cab was not clean either. The truck had a tire warning as to service tire monitor system so the truck should not have been rented out. u-haul doesn’t care, their care about $
Raymond VAs stated above, because of the mix up on equipment, U-Haul rep helped us out by making the return location simple and no extra costs since it wasn't our original drop off location.
jane fProvide a ramp or piece of wood to load and unload items from the truck.
COLLEEN ENeeds better signage. We did not find an office. The online checkout was quick and easy. Find box for dropoff of key.
Matthew HTruck was not clean in the cab or in the back. Material’s left over from previous renter. Looked like trucks haven’t been checked or cleaned. Took over 30 minutes to pick up the truck due to slow service.
Carissa HWhen I arrived to pick up my truck, they said their Haul guy was out and I would have to convert my reservation to an online pickup. When I went outside and started doing all of this on my phone, the site indicated I should get my key out of box#1, but I had no code. Started an online chat and realized box#1 was open, but had no key inside. Then I was directed to box#2, but that was the wrong truck. Then I was instructed to call. The agent on the phone said the truck (that was in the lot) had already been dispatched. They said the store should help me because according to U haul, they were open. I was instructed to put them on speaker. The same people that told me to get my truck online now said "maybe Miguel knows". Miguel handed me the keys 2 minutes later. I wasted 45 minutes and 25 % of my phone battery trying to get the truck that I could have gotten in 2 minutes if someone had just asked around. It made me 40 minutes late for my pickup and I incurred fees for my product clogging the loading dock.
Matthew KVery easy, convenient transaction.
Robyn HMake customers aware there is an additional back lot with vehicles besides the one next to the store. Bit confusing trying to find designated truck.
Lisa VLocation of the vans, I had to cross the street to another parking area and that parking area isn't well lit.
Marcia LI did not get any more help at this location
Linda NSend check in instructions earlier so renter's have it. I returned truck earlier than expected and return instructions came after I dropped off truck and I needed to take pics of odometer. Overall was a good rental experience
Michael LVery good system, and a good location
Vincent RTruck was very dirty but it got the job done so no complaints!
Cara MI have used U-Haul in the past and this was by far, the WORST experience ever! I had a clean out job to perform and needed a U-Haul and used the sub-contracted business of Furniture and More on Coastal Hwy. and ended up having to due business through corporate, in which was not a better experience! I could not find my reservation to be able to pick up the U-Haul at my start time of 8'30. Called corporate they changed the time of pick up to 9am and told me that will work and still, yet, reservation was not showing up. It's now 9:30 and changed the time again for the 2nd time and still not found on my end. Eventually, calling corporate again, they did the check in from their end and finally got the U-Haul @ 10'30am. This is just the beginning. It's now 3 days later and need to drop off and not sure how to turn in keys, for after the length of time with corporate, I recieved a code and box number to get the keys. Before making another call to corporate, a man, in the end an extremely Ignorant man from Furniture and more, ook the keys from me and said I would recieve final invoice within 30 minutes. My client is needing this invoice to pay me and after an 1 1/2 hours I went there directly. After explaining my situation to someone, the ignorant man finally came out and said U-Haul is not his priority and therefore meant, as a customer, I was not either. He started to get smart with me and raise his voice in which put me on the defensive end and treated me as if I was incomprehensible of his duties. I was told face to face, for remind you there is no answer and corporate cannot even contact them via phone, REALLY..lol..called corporate and they said it was not checked in yet. I dropped off at 12p and it was then 1:30. That is when I went in person and it completed my WORST experience and do not recommend U-Haul. And it is now 2:57p and still NO INVOICE..have to call corporate again, this is insane!!!!!
Mark SFriendly, polite, respectful of our time and knew just what to do to get us into the truck and on our way.
Geoffrey KYour customer service representative who was a young man, I'm sorry I didn't get his name was extremely helpful, pleasant and efficient. I will rent from this location again. Thanks 👍
Roy FWe’ve use this location before and most of the time it’s a very pleasant experience
william rTerrible internet access at site makes using online app very difficult
Joanne CFantastic customer service and friendly and professional employees who go the extra mile (i.e. - left our mom’s “Walker” in van and they called and waited for us to come Back and get it.) Please pass along our appreciation for their great service.
Ford PI ALMOST CAN'T EXPRESS HOW THANKFUL I AM AND THE CUSTOMER SERVICE WAS THROUGH THE ROOF. I NEED TO THANK THERMAN FOR HIS SERVICE FROM THE MOMENT HE PICKED UP THE PHONE UNTIL HE SET IT ALL UP FOR ME. PEOPLE LIKE THERMAN ARE THE TYPE OF PEOPLE WE NEED GREAT OVER-THE-PHONE VOICE AND VERY PROFESSIONAL WITH HIS WORK. HE KNOWS HIS JOB VERY WELL. THERMAN THANK YOU!
Joanna T