Customer Reviews for G S Enterprises
(U-Haul Neighborhood Dealer)

857 reviews

6002 I10 E   Baytown, TX 77521

(832) 514-2353

Location Hours

  • Mon-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(832) 514-2353

6002 I10 E
Baytown, TX 77521

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This location was the only one open on a Sunday for hundreds of miles around. At 3AM on Sunday, When my minivan was stranded at a truck stop between Houston and Beaumont, I was able to call the owner/operator at 7:45 AM to discuss towing a minivan. He was kind enough to reserve equipment immediately, to preserve my options. He had the vehicle ready when I arrived around 9:30AM (roadside assist tow-truck never came at 7:15AM). He walked me through the basics and provided further guidance on loading the vehicle on the trailer when I asked. I only wished I had called at 7AM when he opened, but website advertised 8AM.

sean S. 
Rating:
5.0

Always great service at GS Enterprises!

Eric D. 
Rating:
3.0

Customer did not leave a comment.

Melynda M. 
Rating:
5.0

Customer did not leave a comment.

Shedric W. 
Rating:
1.0

The area was just too weird. It looked creepy. The agent there was amazing though and super helpful and friendly. The truck was clean and well maintained. Just the area was not great.

shantella M. 
Rating:
5.0

Mr.Larry is a Great Guy, very helpful, courteous, vehicles have/are in great shape, No complaints, I will recommend for sure, Thanks to all

Reyes R. 
Rating:
5.0

Just perfect

ARTURO V. 
Rating:
1.0

Filed a claim with roadside assistance due to keys misplaced.I was NEVER contacted and woke up to uhaul truck gone. I contacted uhaul customer service, nothing. My brother in law calls me to tell me a tow truck picked up uhaul truck and damaged truck in the process.. 5 hrs later received an email with receipt and with comment that I damaged truck and didn't report it!!

Beth C. 
Rating:
5.0

Customer did not leave a comment.

Shedric W. 
Rating:
3.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Mr Larry was very professional, courteous, knowledgeable, very helpful, The truck was very clean, drove great handled good, great experience ( will be using again) thank U

Reyes R. 
Rating:
5.0

Customer did not leave a comment.

kiera F. 
Rating:
5.0

Customer did not leave a comment.

Edgar H. 
Rating:
2.0

This was not my drop off

Elisia M. 
Rating:
5.0

Extremely helpful! Thank you so much!

Jessica B. 
Rating:
5.0

Easy access. Drop off very simple and effective.

Daniel R. 
Rating:
5.0

Good customer service…100%

Placideo R. 
Rating:
5.0

Customer did not leave a comment.

christy M. 
Rating:
5.0

Customer did not leave a comment.

Ashliegh M. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Very accommodating, friendly customer service, easy and pain free return.

Casey C. 
Rating:
5.0

Customer did not leave a comment.

Nikolay B. 
Rating:
5.0

Great place to rent from. He is the only person I will rent from

SAMUEL W. 
Rating:
5.0

Customer did not leave a comment.

Diana M. 
Rating:
5.0

We rented from G S Enterprises in Baytown, TX. Top Notch Friendly service! He was able to rent us a trailer at the last minute so we were able to complete our project for the day. I would recommend and use again.

lawrence C. 
Rating:
5.0

I really don't know of anything. I've had two experience's with this location and both were excellent.

Antoinette L. 
Rating:
5.0

Customer did not leave a comment.

Israel V. 
Rating:
5.0

Was a great trailer very friendly staff. Also had to extend my rental twice for up to a week was very easy just one phone call and they helped me out with no problems.

Derrick B. 
Rating:
5.0

Everything went very smooth picking up and returning no waiting thank you

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Avery S. 
Rating:
5.0

I rented from south main in Baytown Texas a few weeks ago, and thought the service could not be better, until I just rented from GS enterprises, and must say, I am overwhelmed at the courteous service I received, y'all have a definite winner here !!

Mark S. 
Rating:
5.0

When I got there the proprietor came out to assist with getting the trailer unhooked and backed in. Super nice guy and very helpful!

Gregory W. 
Rating:
5.0

The lady that I rented the trailer from at the call center was rude!!!!! I had decided that I would never use uhaul every again but the guy at the location where I picked up the trailer was excellent!! Whoever the lad was that I dealt with in the phones needs to be fired or reprimanded!!!! If it ever happens again I'm done with uhaul. Check ur records who took my call!!!! Call me and I will explain! Cell 713-249-4704. Brent Brunson

brent B. 
Rating:
5.0

Customer did not leave a comment.

Ionut M. 
Rating:
5.0

EXCELLENT customer service! Extremely helpful and expedited the check out process. I wish everyone I've dealt with through U-haul was like this gentleman! Well done, sir, well done!

Susanna L. 
Rating:
5.0

Great guy to work with for trailer rental.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Roland C. 
Rating:
5.0

Nothing everything was perfect and an easy process

CHARLES M. 
Rating:
5.0

All good

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL V. 
Rating:
5.0

Customer did not leave a comment.

Tyler H. 
Rating:
3.0

Customer did not leave a comment.

Edward G. 
Rating:
3.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Everything went great, prompt service, thanks.

jesus B. 
Rating:
5.0

Customer did not leave a comment.

don P. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Everything was fine

Rosalyn E. 
Rating:
5.0

Customer did not leave a comment.

Rosa C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Brenda L. 
Rating:
5.0

I don't know could better. This location could have better lighting that all that this lacation needs

Eric R. 
Rating:
5.0

I loved it. The truck was clean, communication was clear. The on-site manager was so kind and always available for whatever concerns and changes I had throughout my moving process. Thank you!

Carita C. 
Rating:
4.0

Customer did not leave a comment.

Jeremy G. 
Rating:
5.0

Very efficient process. Minimal time needed to finish up and back in the road.

KENRICK P. 
Rating:
5.0

Customer did not leave a comment.

Adolfo L. 
Rating:
5.0

Customer did not leave a comment.

sofia R. 
Rating:
5.0

Customer did not leave a comment.

Derrick G. 
Rating:
5.0

Larry was very friendly and helpful.

Derrick G. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Super helpful! Only place open until 7:00 PM and still stayed late until he got me hooked me up with a well maintained, clean trailer. Let me use his hitch because I forgot mine at home. I will definitely go here anytime I need a trailer for anything. Highly recommended!!

Linda G. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Wayne F. 
Rating:
5.0

I have rented at this location before and have rented with UHaul throughout the years. If only every service provider could be as pleasant and helpful as this one. I have had a few horror stories in the past but this gentleman was nice and extremely efficient. He was very busy when I returned my trailer and he was not only pleasant and helpful with me, but also the people before and after me. I don't usually write reviews but this man deserves it. I only hope someone takes notice. This is who you want being a face for UHaul.

Anthony A. 
Rating:
5.0

Great guy to communicate with for rentals. Very personable. Will definitely rent from again.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Derrick G. 
Rating:
2.0

Customer did not leave a comment.

Mary C. 
Rating:
4.0

Customer did not leave a comment.

MELVIN C. 
Rating:
5.0

Fast, easy drop-off. Friendly staff. In and out and back on the road. Thank you!

Julie J. 
Rating:
5.0

Customer did not leave a comment.

DAshtreia B. 
Rating:
5.0

Nothing the service was absolutely amazing.

chantz A. 
Rating:
2.0

Fix driveway, large muddy puddles on the way to the key lock boxes

oscar B. 
Rating:
5.0

Customer did not leave a comment.

brandon C. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Virginia F. 
Rating:
5.0

I have e rented from Larry several times and he is always very courteous and professional. He has a lot of knowledge about the equipment and is always very helpful on the phone and in person. Larry is on easier to deal with.

George G. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
1.0

When we went to drop the truck off, we was very skeptical about leaving the key in the drop box. The lighting was very poor. Actually, it was eerily dark to where we were uncomfortable so we kept the key until the following day so that it would be daylight. We could hear loud music in the background that reminded us of a horror movie. It was so bad, we would rather pay an extra charge by turning the key in the following day instead of walking up to the building towards the lockbox. We definitely felt that our safety was compromised. Would we go back to this location? ABSOLUTELY NOT! ESPECIALLY AFTER HOURS.

Brittney L. 
Rating:
5.0

Dropped off trailer and completed transaction in a few min

Herman M. 
Rating:
3.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

My fiance rented from this location and he couldn't stop talking about how great the customer service he received was. Customer service has really changed in the past few years and to see that there are still individuals in this industry that provide exceptional customer service it should be recognized. Thank you for all that you do!

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
4.0

Customer did not leave a comment.

Monica M. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

kathy G. 
Rating:
3.0

Google maps has the location about 5 miles in the wrong place.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Jeffery B. 
Rating:
3.0

Tie down points were broken inside the cargo trailer I could tie down my personal items

alexandro G. 
Rating:
5.0

24 hour dropoff was great and phone calls always answered. Great experience.

STEVEN V. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO R. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Pick up was quick and easy.

James B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Great helpful service!! Larry's a stand up nice guy!

Donte S. 
Rating:
5.0

Larger, more visible sign and entrance.

OSVALDO S. 
No reviews have been submitted for this location.

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