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Matthew B.
Customer Reviews for G S Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very accommodating, friendly customer service, easy and pain free return.
Casey C.Great place to rent from. He is the only person I will rent from
SAMUEL W.We rented from G S Enterprises in Baytown, TX. Top Notch Friendly service! He was able to rent us a trailer at the last minute so we were able to complete our project for the day. I would recommend and use again.
lawrence C.I really don't know of anything. I've had two experience's with this location and both were excellent.
Antoinette L.Was a great trailer very friendly staff. Also had to extend my rental twice for up to a week was very easy just one phone call and they helped me out with no problems.
Derrick B.Everything went very smooth picking up and returning no waiting thank you
MICHAEL K.I rented from south main in Baytown Texas a few weeks ago, and thought the service could not be better, until I just rented from GS enterprises, and must say, I am overwhelmed at the courteous service I received, y'all have a definite winner here !!
Mark S.When I got there the proprietor came out to assist with getting the trailer unhooked and backed in. Super nice guy and very helpful!
Gregory W.The lady that I rented the trailer from at the call center was rude!!!!! I had decided that I would never use uhaul every again but the guy at the location where I picked up the trailer was excellent!! Whoever the lad was that I dealt with in the phones needs to be fired or reprimanded!!!! If it ever happens again I'm done with uhaul. Check ur records who took my call!!!! Call me and I will explain! Cell 713-249-4704. Brent Brunson
brent B.EXCELLENT customer service! Extremely helpful and expedited the check out process. I wish everyone I've dealt with through U-haul was like this gentleman! Well done, sir, well done!
Susanna L.Great guy to work with for trailer rental.
Larry R.Nothing everything was perfect and an easy process
CHARLES M.All good
Wayne R.Everything went great, prompt service, thanks.
jesus B.Everything was fine
Rosalyn E.I don't know could better. This location could have better lighting that all that this lacation needs
Eric R.I loved it. The truck was clean, communication was clear. The on-site manager was so kind and always available for whatever concerns and changes I had throughout my moving process. Thank you!
Carita C.Very efficient process. Minimal time needed to finish up and back in the road.
KENRICK P.Larry was very friendly and helpful.
Derrick G.Super helpful! Only place open until 7:00 PM and still stayed late until he got me hooked me up with a well maintained, clean trailer. Let me use his hitch because I forgot mine at home. I will definitely go here anytime I need a trailer for anything. Highly recommended!!
Linda G.I have rented at this location before and have rented with UHaul throughout the years. If only every service provider could be as pleasant and helpful as this one. I have had a few horror stories in the past but this gentleman was nice and extremely efficient. He was very busy when I returned my trailer and he was not only pleasant and helpful with me, but also the people before and after me. I don't usually write reviews but this man deserves it. I only hope someone takes notice. This is who you want being a face for UHaul.
Anthony A.Great guy to communicate with for rentals. Very personable. Will definitely rent from again.
Larry R.Fast, easy drop-off. Friendly staff. In and out and back on the road. Thank you!
Julie J.Nothing the service was absolutely amazing.
chantz A.Fix driveway, large muddy puddles on the way to the key lock boxes
oscar B.I have e rented from Larry several times and he is always very courteous and professional. He has a lot of knowledge about the equipment and is always very helpful on the phone and in person. Larry is on easier to deal with.
George G.When we went to drop the truck off, we was very skeptical about leaving the key in the drop box. The lighting was very poor. Actually, it was eerily dark to where we were uncomfortable so we kept the key until the following day so that it would be daylight. We could hear loud music in the background that reminded us of a horror movie. It was so bad, we would rather pay an extra charge by turning the key in the following day instead of walking up to the building towards the lockbox. We definitely felt that our safety was compromised. Would we go back to this location? ABSOLUTELY NOT! ESPECIALLY AFTER HOURS.
Brittney L.Dropped off trailer and completed transaction in a few min
Herman M.My fiance rented from this location and he couldn't stop talking about how great the customer service he received was. Customer service has really changed in the past few years and to see that there are still individuals in this industry that provide exceptional customer service it should be recognized. Thank you for all that you do!
Patrick C.Google maps has the location about 5 miles in the wrong place.
Susan S.Tie down points were broken inside the cargo trailer I could tie down my personal items
alexandro G.24 hour dropoff was great and phone calls always answered. Great experience.
STEVEN V.Pick up was quick and easy.
James B.Great helpful service!! Larry's a stand up nice guy!
Donte S.Larger, more visible sign and entrance.
OSVALDO S.Great customer experience!
Frank W.n/a
Orlando T.everything was great…
Kevin C.The guy who assisted me with checking in the vehicle was awesome! He was very professional and I would definitely go the extra mile to go to his location again. He was fast and polite. As soon as I walked up to the door he came outside to assist me. The experience with this location was phenomenal. If you have to pick between this location and the one down the street go to this one, it will definitely be worth it!!!
Gabriel C.Keep doing what you do.
Thomas B.Multiple overcharges without refunds and lack of communication within the store leading to poor customer service.
GERALD B.Funny guy, overall quick and easy experience.
Alberto C.