Customer Reviews for GVS Bait & Tackle
(U-Haul Neighborhood Dealer)

Rating:

5.0

N/A

Rating:

5.0

N/A

Rating:

1.0

DO. NOT. RECOMMEND. - Significant safety issues and lack of trained personnel will result in personal injury to you and others. This was my experience returning an auto trailer. After maneuvering the trailer to the spot the U-Haul representative requested, I parked my truck and exited to observe the rep remove the trailer. As he was cranking the lifter leg down, he directed me to remove some chains and wiring. I told him I'm not sure what he's asking and it'd be better if he did it. He continued cranking and pointed to where he wanted me to remove them. Again, I stated it'd be better if he did it. Every other location for every other move we've done has done all the work and provided complete answers to questions; why not here? Lack of training. The lifter leg hadn't touched the ground and he moved to remove the chains and the wiring. While doing this, he removed the cotter pin for the hitch and asked me, "Is the hitch yours?", and I stated, 'Yes, I bought it in Florida.' So, he put the pin back in. With the lifter leg still not touching the ground, he asked that I help him lift the trailer off of the hitch. I was sure it wouldn't work given the weight of the empty trailer, but I 'tried' to help anyway ... didn't budge. He moved something and asked I help lift again, I 'tried' ... didn't budge. He then resumed cranking the lifter leg down and when it touched the ground, he said, "You're all set, you can go.", and started walking away. Checking the hitch, the ball was still completely covered by the trailer cap/cover. I yelled to him to come back and he waved his arm and said, "You can go." I yelled the trailer is still connected, I can't go. Safety and training issue. He reluctantly came back and I pointed to him where it was still connected. So, he again cranked the lifter leg down more until finally the cap was completely off the hitch ball. Before I pulled way, I checked the cotter pin he replaced, and it wasn't engaged and likely would have fallen off as I drove. If the hitch came off on the highway, likely would've caused an accident. So, significant safety issues: - Incorrectly installed cotter pin, hitch would likely have come off potentially injuring others. Also, had I been picking up, not dropping off, and he installed the pin as he did, could've been a tragic accident causing failure. - Advising me that he had removed the trailer successfully, but actually not, and me driving away was a potential for risk of injury to me and him and damage to my vehicle. - Imagine an inexperienced renter trusting this U-Haul personnel to connect the trailer? DO. NOT. RECOMMEND.

Rating:

3.0

Make sure the ordered equipment is on site

Rating:

5.0

everything was great...can't think of anything

Rating:

2.0

I called a number associated with a location closer to my move. Yet, the truck was scheduled for pickup at a different location. Pickup was at a convenience store where everything was done on a cell phone by employees at the store. Unfortunately, we also could not understand the employees. So between trying to interpret and using a tiny cell phone screen, things were just really uncomfortable and extremely unclear. I have no idea if I paid what I should have or not. I would highly recommend a true local experience if anyone asks me. And I certainly will not be using UHaul again.

Rating:

1.0

The location was a rat hole with people that were not very equipped to perform needed duties. On top of that the trailer wasn’t big enough for our needs and I brought it back 45 minutes after I got it but was still billed for 2 days and had terrible time with customer service to get anything corrected. Not impressed with your organization

Rating:

1.0

I would not recommend renting a trailer from this location. They did not provide any assistance with hookup. No vehicle inspection was provided. No safety checks. The agent did not even walk me to the unit. I rented a large 6’ by 12’ trailer that has approximately a 100 lbs tongue weight, that i was required to lift without a jack.

Rating:

5.0

Awesomely great and personable staff!

Rating:

3.0

I had to wait between customers to be helped. They had me go out and take pictures of the equipment instead of going to look at it. Took way longer than it should have.

Rating:

5.0

Thank you for providing this service. The auto transporter worked perfectly. Doug McDaniel

Rating:

5.0

I was looking for a 6 x12 trailer in that area because we were cleaning out a storage unit. The only one I could find was at the same location I rented this trailer; but it was broken. I settled for the 5 x 8 and had to make several trips. Not a problem with the equipment. Just it’s availability in that areA.

Rating:

1.0

I am a 70-year-old disabled man and was "TOLD" that I needed to unhook the utility trailer and separate the rentals; no accommodations were provided for my disability.

Rating:

5.0

We were able to drop off the location in a large parking lot that was spacious, clean and easy to find! Again, thanks UHaul for the assist with my move!

Rating:

5.0

Good job!

Rating:

5.0

Had to call headquarters to get an email saying I had turned in the truck

Rating:

5.0

The Uhaul representative texted me early enough on pick up day to notify that the lights were out on the trailer I was to rent. He promptly re-routed me down the road a couple of miles to a location with a trailer with working lights. This service call saved me time, a possible ticket and moreover increased my safety since it was raining. Superb service! Thanks!

Rating:

3.0

They were very nice and professional.

Rating:

5.0

very friendly,, plenty parking lot

Rating:

1.0

The people running has no ideal how to rent the uhauls out had to keep calling some guy named Mike they wanted me to put my credit card info on there phones very very weird

Rating:

5.0

As soon as the employee saw the UHaul pull up, he came outside and checked us in. I was impressed by this efficiency. The parking lot was big and easy to park the 20 foot truck.

Rating:

2.0

Did not think he had the correct truck that I reserved. I had specifically reserved several items for the move....had zero and I had to go to another location to try and get what I needed...they had half of what I reserved..

Rating:

3.0

Ensure someone can provide the rental in a timely manner.