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Akeia C
Customer Reviews for Gabby's Wireless
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was helpful and greeted us with a smile.
Cathy MI would have rather liked to drop the trailer on Sunday rather than make a 40 mile track back to the drop off place. Tried calling the number several times but no answer..
Mark KThe person could not assist me with the truck check in, because she did not understand English.
RONNIE AWas open but told me they could not help and do not accept returns on Saturday
Timothy RParking for trailer return was muddy due to rain. Could use a little stone, or paving. Otherwise fine, easy return.
James BI think it is good that U-Haul has a statement to beware of surroundings. I went to fill gas across the street and it is the location the laborers wait for a contractor to pick them up for work.
LynnAnn BFriendly, courteous, and helpful service!!
Daniel BI booked my pickup for a location close to the location where I needed to load the truck. My pickup location was moved to another uhaul store that was 40 minutes north of where I had initially selected for pickup. It was extremely irritating to be forced to spend an additional 2 hours of my day in transit.
Eric REasy in and out. Friendly management. Very clean and newer trailer.
Don HOverall, they had the truck I needed, but the attendant did not speak English. We had to call her boss to sort through the pick up. Other than that it was a good experience, but just lengthier than it had to be.
Ryan ZVery dark, gloomy, hard to take photos of the truck. Poor location to access.
Holden WThe gentleman that checked us out was very professional and helped us to locate a closer place to drop off the trailer . The location in Pooler Ga was so much closer than the one I first picked out which saved us a lot of time. I have chosen Uhaul 4times so far snd have not been disappointed yet-keep up the great service.
Carol HDavid was excellent to work with. Would absolutely rent from him again!
Jennifer SI ended up calling to changing my location. Closer to my destination. Uhaul made it easy and I finished through the mobile app in my phone. Easiest thing I’ve done through my phone and no issues with Uhaul. Had no in person contact with anyone! 5 stars on whole process in app
Dawn OStaff is friendly and accommodating. Nothing needs to be improved.
Caleb PFix the app took way to long to get the truck and not to mention we had to refresh the app a few times and had to restart the process
Chase RHard tonfind
Mark HOur original reservation at another location was unavailable due to them renting the truck to someone who didn't return it on time. The rental at Gabby's became available, and due to its closer proximity, we decided to pick up the rental truck from this location. When we started to load the truck, we discovered the oil light was on and that the oil level didn't reach the dipstick. When I contacted Gabby's, no one there spoke English, so they couldn't help me. After waiting for 2 hours to talk to someone in Roadside assistance, we were told to put oil in it.
PETER MNothing to improve. Service was excellent and process was very simple.
TROY MNo one there spoke English. The U-Haul truck reeked of smoke. The U-Haul truck was 2 miles to empty. I went across the street to the gas station. I was surrounded by 20+ Hispanics wanting to work. Overall, it was a terrible experience with the U-Haul rental.
Gina WShady characters hanging around
DOUGLAS HPickup was basically they guy giving a key and saying “it’s the only big truck out there”.
CHARLES SIt's a phone store. Not a U-Haul rental facility. The owner made that clear and complained about u-Haul and their operations during the whole transaction.
Luke BThere were a bunch of men drinking beer and playing pool in the adjacent room with the door open. They were playing loud music and talking so loud I could barely understand the lady completing my reservation. Men kept going into and out of the room which was very distracting since the office space is already cramped. Also the lady completing my order in the computer was training another lady in Spanish which made the whole process take much longer than the previous times I’ve rented from uhaul at other locations. The only reason I used this location was because they were the closest with the trailer I needed. I won’t use them again.
MICHAEL GDrop off location was closed. The area around the building was dark and unkempt and frankly a little scary. Large garbage containers, dark area invited a criminal element
KATHY FThey were very helpful friendly.
charles RApologies for the delay with this as I've been down with the flu... The staff (Charles, Corey and the manager on duty the day I was there with no help... I can't recall his name...) I encountered there were attentive to my needs very kind and courteous!
Patrice SI'm glad this wasn't a long move today. The truck ride was rough and the engine sounded bad.
Jay BVery Very run down place, but it's fine, you just go and drop off the truck and key.
Mark TDave was very helpful.
Penny REverything went well with my move. Thank you.
Adina WThe truck is falling apart. The employee was not there on time
STACY aAwesome customer service!
Randy WNothing it was so smooth.
Melissa WRatchets for strap down was rusted in bad shape, wouldn't operate untill I put wd 40 on them, then they worked fine, very friendly place and very helpful, that is all that was , everything else was excellent.
Randy CThe clerk was very friendly and thorough.
Dorrington PThe 24/7 system is a nightmare!!!!Would not let me complete my rental, when I called in and spoke with someone (after being on hold for 20 min.) was told that my rental was not scheduled was giving a number to call but was only able to leave a voicemail(never got a cal back) then the app said my rental did not qualify for 24/7 rental and had a # to call which stated that you could call 24 hrs a day another voicemail and no call back. Called the 800 # again this time left on hold for 15 min Amanda answered and the 1st words out was "can you hold" no hello nothing just "can you hold". Waited another 10 min,when see got back to me it seemed as if the call center was understaffed because i was told that they have 61 calls in que. So a rental that was scheduled to be picked up at 5:00 pm i was not able to get it until almost 8pm. Thank God that I pick it up the day before I actually needed it.VERY VERY unhappy with your 24/7 system. I will say that one good thing that Amanda did because I was ready to just go to Budget for a rental and had left U haul was wait on the line until I got back to the U Haul location.
Joseph EDid everything online under the assumption I could just pick up the keys. The lady at the counter did not want to give me the truck keys because it was after 5 and she couldn’t access her system. Then she couldn’t give me an appliance dolly because I didn’t have a KO # for it. It took me an hour and a half to convince her that I had paid for the truck and only needed the keys. She kept trying to get me to come back another day. Overall it was a horrible experience and I’m unsure if I will ever rent with uhaul again.
Jessica HHe was very helpful guiding me to get my car unloaded; very pleasant & professional as well.
Juliette RI liked the fact that the initial location I called referred me to another location that had the item I needed.
Joseph WThe main person dealing with us is always polite, respectful, cheerful and helpful. Also quick and reliable. He made the whole experience very pleasant. We wish that the place would be big, the area where the equipment is park, but that is a very small problem. Customer service for us in this place is tops.
DONALD GVery nice people that I dealt with at the pickup location. I would definitely recommend and or do business there again if the need ever arises.
Sharon SService was excellent, owner was courteous and efficient, couldn't ask for anything more.
John WThe office is kind of small so it is a tight squeeze when several customers are there at the same time. It seems to be a busy place. We are very glad to know it is so close to where we live. The place is clean.
DONALD GThe truck was in poor condition. Many features of the truck were not working. Nor did the tools requested and paid for during the move. I have used insults many times and after this experience I will not use them again.
Justin JThe best Uhaul service ever!
Crispen HMy 3rd rental and always excellent from this location.
JIM WI've rented U-hauls many times in the past. This time, the employee did not tell us to sweep out the truck, told us nothing about a cleaning fee, but when I got my final bill, I was assessed a cleaning fee. The truck looked the same when I turned it in as when I got it, so I just feel like I was ripped off. I've never, ever been assessed a cleaning fee before. Not happy.
Tracy R