Customer Reviews for Galcom Products Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Galcom Products Inc

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Kevin L. on

Rating:

When I dropped vehicle off at end of day, the area was slightly sketchy.

veronica R. on

Rating:

????

Steve V. on

Rating:

Best ever. Will use from now on.

Omar H. on

Rating:

Very quick and convenient process. Seamless transaction.

Brian D. on

Rating:

The app took over 30 minutes to get my vehicle checked out. This ridiculous, I will recommend against UHaul to anyone who asks me about it.

Gail J. on

Rating:

Customer did not leave a comment.

Theo K. on

Rating:

The owner tried to say we damaged he vehicle which is completely false ! Stay away from this location as it is a scam !!!

Dempsey H. on

Rating:

Give a heads up about contacting the emergency contact for vehicle release

Jason G. on

Rating:

Easy breezy!

Maegan Z. on

Rating:

Customer did not leave a comment.

ROLAND G. on

Rating:

Steve did a great job he went out of his way to take care of me.

Steve V. on

Rating:

Customer did not leave a comment.

Michelle T. on

Rating:

I’m so pissed. If you read this call me.

Kris F. on

Rating:

Customer did not leave a comment.

Kevin D. on

Rating:

Customer did not leave a comment.

Lorine R. on

Rating:

Great guy..easy pickup:)

mary S. on

Rating:

Everything was great,The van that I had reserved for 4 hrs was coming back late by about 15 mins and I got a call ahead of time to let me know. Location is 5 mins from my house,staff efficient and kept me updated.

JEFF C. on

Rating:

Customer did not leave a comment.

Emily H. on

Rating:

REQUESTED AND PAID FOR AN APPLIANCE DOLLY TO BE IN CARGO VAN. THERE WAS NO DOLLY. IT WAS A SUNDAY, SO THE PLACE WAS CLOSED AND NO ONE WAS THERE TO HELP US RESOLVE THE PROBLEM. WE SPENT 45 MINUTES IN THE PARKING LOT GETTING THROUGH TO A REP AT U-HAUL CUSTOMER SERVICE. THE LADY WAS VERY HELPFUL AND ADVISED THAT, IF WE DROVE TO A DIFFERENT LOCATION IN TORRANCE, THAT WE COULD GET A DOLLY FROM THEM. IT TOOK US 15 MINUTES OUT OF THE WAY (EACH WAY) TO GET THE DOLLY, BUT WAS ABLE TO RETRIEVE IT. MIND YOU, WE RESERVED THE VAN FOR THREE HOURS KNOWING WE WOULD GET THE JOB DONE IN THAT AMOUNT OF TIME. WE ARE NOW DOWN TO TWO HOURS BECAUSE OF THE DOLLY SITUATION. I GET A TET MESSAGE, 20 MINUTES BEFORE THE VAN WAS "SCHEDULED" TO BE BACK ADVISING THAT WE HAD TO HAVE THE VAN BACK BY THAT TIME BECAUSE ANOTHER FAMILY WAS SCHEDULED TO USE IT. I CALLED THE GUY BACK AND SAID THAT UNFORTUNATELY, DUE TO OUR ORDER NOT BEING COMPLETE WHEN WE PICKED UP THE VAN, IT WOULD PROBABLY BE AN HOUR LATER THAN WE ESTIMATED. NO APOLOGY FOR OUR TROUBLES, NO PROMISE TO TAKE THE DOLLY OFF OF OUR BILL, OR GUARANTEE THAT WE WOULD NOT HAVE TO PAY FOR THE EXTRA MILES WE WENT OUT OF OUR WAY TO GET IT, JUST AN EXPLANATION ABOUT HOW THIS CREATES A PROBLEM FOR HIM. WE FINISHED OUR JOB AS QUICKLY AS POSSIBLE, ALL THE WHILE RECEIVING TEXTS ASKING WHAT OUR "ETA" WAS GOING TO BE. WHEN WE RETURNED THE VAN, HE SAID THAT HE WOULD "TAKE CARE OF RETURNING THE DOLY FOR US." AS IF WE WERE EVEN CONSIDERING GOING OUT OF OUR WAY AGAIN. THEN HE EXPLAINED HOW PISSED OFF THE GUY THAT RUNS THE PLACE WAS FOR US RETURNING THE VAN LATE, THAT HE WANTED TO CHARGE US FOR ANOTHER DAY! I HAD TO EXPLAIN THAT THE LATENESS WAS MOST CERTAINLY 100% THEIR FAULT AND THEN HAD TO PAY FULL PRICE FOR THE DOLLY, THE VAN, ALL OF THE EXTRA MILES UNNECESSARY MILES, AND $20 IN GAS.

erik B. on

Rating:

The UHaul website for self-service check out was very user unfriendly and it took us 90 minutes to complete this process!!! Frustrating beyond belief!!! Will use UHaul again but NOT the self-service part of the rental.

Pel M. on

Rating:

Customer did not leave a comment.

seneca O. on

Rating:

This policy of contacting “references” when you get to the truck you are supposed is a poor practice. I was dropped off at the truck, which I rented online the night before, and expected to do an inspection and hit the road. Instead I was stuck in an ally in the cold waiting for someone to call references. I have a wife and mother who both could have be stuck in the same situation. I will never use your services again.

Carl B. on

Rating:

Upload the photos faster otherwise great system.

Matthew W. on

Rating:

Customer did not leave a comment.

vangner V. on

Rating:

Customer did not leave a comment.

Dora L. on

Rating:

So far its a great experience with U'Haul. I rent from them 2 times a month and Steve my U Haul guy goes beyond to make sure I get my U haul every month.....5 stars

tae K. on

Rating:

Customer did not leave a comment.

sharon M. on

Rating:

It was a rough start because I did not know the process of checking myself in. It was easy once I got started but if someone doesn't have a good smart phone it could b a challenge.

STEVE V. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

This is my second UHaul rental in a month. This location was far superior to the other. Super clean truck. Self-checkout was flawless. Let me park in the lot (should be a given). Would highly recommend Steve's location to others. I actually drove extra miles to go there and was not disappointed.

laura F. on

Rating:

Customer did not leave a comment.

Kathleen S. on

Rating:

Customer did not leave a comment.

ARAVIND V. on

Rating:

Excellent service and great vehicle. Steve is great!!!!