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Timothy D
Customer Reviews for Gallatin Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process of renting a truck from this location was easeful and smooth. The woman I worked with here was very helpful and kind to interact with. I will definitely return to this location for future needs and be recommending them to anyone looking for this service!
Carolina BExceptionally clean. Attendant was very helpful.
SARAH SNice lady
Jack SFantastic people! Lady in office outstanding!! Don’t change
fred lWell I was screwed. My estimated total was 62.64 .I drove 12 miles and got charged for 3 gallons of gas. I was charged a cleaning fee that I was not informed of. The truck was clean. I literally moved boxes from one storage unit to the other. I wasn't informed of the cleaning fee when renting the truck. My refund was 14$ out of $100. Should have been charge no cleaning fee, $40 for truck , $4 and change for gas, and $12 for mileage. Total should have been $56. They basically fucked me. They charged $10 for cleaning, 12 $ for miles, $40 for truck, $14 for 12 miles of gas mileage. Plus taxes Bullshit. My refund was $14.. I do plan to call uhaul and complain as well. The truck was clean. I was the only person in the cab for 12 miles of driving. Not to mention they did not inform me of any cleaning fees. Or that a uhaul truck only gets 12 miles per 3 gallon of gas. A humv gets about 8 to 10 miles to a gallon. A semi get 7 to a gallon. Come on. Please do contact me you have my information with my rental number.
Jackie YExcellent friendly service!!
Sarah TVery helpful staff ! Appreciated the great service. Thanks
Dave TDon't change a thing
Richard BNothing it was awesome
DAMIAN SNothing. Great location and friendly staff
Jon WThe APP stop working like 5 times, above that the service was great!
Othon GConvenient and clean location. Always easy to rent there.
Brian BAbsolutely wonderful customer service and extremely helpful when renting a U-Haul for a first time! Very clean vehicle and definitely will be using this location for all of my future moving needs.
jessica kA breeze dropping it off! Easy and a great U haul location! Thank you!
Glenn RNo improvements necessary. Tonya is very helpful at the location.
Joe BNo running lights on back of truck - extremely dangerous-could have been killed—really rough ride-bad tires—
Bill FShe was great, don’t see anything that I would know tat needs improvement
CLYDE POnline reservation was easy. Service was great. Thank you
Janna BWonderful and helpful staff. Current method of communication makes returns a breeze!
Jonathan UGreat service
Sherli BThe only thing that bothered me is the lady calling me telling me to make sure I have back by the scheduled time the next day because someone else had it reserved. As many times that I've rented from Uhaul, no one has ever done this. I thought that's what the extend time option was for because things happen. I was already stressed about my move and here was someone adding additional stress about returning in time. Lady, leave me tf alone.
GERZELL BTanya was excellent to work with. She is thorough, kind, humorous and helpful.
Jeffery TI had amazing service and the worker was pleasant and explained everything
LARRISSA PCan't correct perfection 👍
Georgia SOnly thing I did not like, couldn't get the cruise control to work. It was a long drive and that really would have helped.
Charles BOnly open 8 to noon on Saturday, but easy drop off.
jeff CSuper friendly and helpful staff. It was a good experience.
Vincent NThe lady there was very courageous and kind
John LVery friendly and motivated attendant. Thank you as a newcomer to Gallatin
TIMOTHY JI can’t remember the ladies name, but she was sweet and I would highly recommend her to any of my friends and family…
KENNY LThe attendant was very helpful and considerate
LARRY MNA
Shawn Wrenter was excellent service and well knowledgeable person Thank you Hong
Hong PFriendly good place.
Geoffrey AGreat customer service. The woman who helped us was very kind and knowledgeable.
Billy DWe put less than 15 miles on this truck and when we topped off the fuel tank for our drop off it took 6 gallons to fill it back up, that math doesn’t add up, would have given 5 stars if the guy before us actually filled it up. Unless the truck only gets 2 miles a gallon, I suppose
Jonathan PVery courteous and professional service.
Ron GGreat office staff.
James PGreat customer service and very friendly and would definitely use them again
Christopher TCheck Battery Charging System was the warning flashing on van. Battery has a weak cell or something and stalled often.
Deborah AThe truck was out of alignment and drove like shit.
Louis CThanks again Tonya! Always friendly and helpful.
Tony TNot the best connection to internet to do all the online process.
Chris GMake sure people know that they need the key to get the mileage and gas from the truck before turning in the key. I put the key in the dropbox before getting the info from the truck
Toni AAlways helpful and courteous, would rent here again if the need arose.
Charles V | Overall ExperienceVery nice staff!
Edward L | Overall ExperienceThe facility was easily accessible and well lit. The lady in the office was extremely helpful and pleasant to work with. I would not hesitate to you this storage facility again in the future.
Jimmy W | Overall ExperienceI have never been there nor occupied a storage unit so I cannot answer the questions. The entire transaction of rental took place with me in Houston, TX and I called to report I would not be be using the storage unit. The lady who handled my inquiry/application on the phone was super professional and pleasant.
H. R | Overall ExperienceI had several units over a 6 mo period. I really enjoyed using this facility. There were no crazy rules to have to go by that you have to remember. You pay by the first and keep your unit clean...basic. So no worrying while yiou have to finish contracts and move. The staff was friendly and easy to deal with. I will choose them again if I need to store.
Teresa M | Overall ExperienceThis particular location and the front desk clerk was soo very helpful... and accommodating, I truly appreciate that she was on top of things.. I would most definitely recommend this facility in the future to anyone looking for safe storage.. Thank you soo much, Maria
Maria R | Overall ExperienceThe staff are always professional, kind and helpful. It was always a pleasure dealing with them.
MARK R | Overall ExperienceI just want to add, that Tonya Is extremely inviting and personable, very professional and knowledgeable. Made the moving process so less stressful.
Michael B | Overall ExperienceEverything was very well managed and maintained. The management was very easy to work with....I WILL let any of my friends who are in need of a storage facility.....Iwill gladly recommend this facility
JOHN G | Overall ExperienceShout out to Ms Sonya at airport Rd branch for Great customer service
Karen O | Overall ExperienceIt would be good if they opened; thirdy minutes earlier
Shelia B | Overall ExperiencePhillip and all his staff are the nicest and most helpful people
KEVIN B | Overall Experience.
MICHAEL M | Overall ExperienceServed all my needs supremely!
Monte G | Overall ExperienceGreat location and nice customer service.
CHARLES L | Overall ExperienceIt was nice to have lights in the storage space.
Robert R | Overall ExperienceExcellent facility and incredibly nice staff. We had a unit there for 5 years and I highly recommend them.
JAMES C | Overall Experience