Customer Reviews for G&G Investments
(U-Haul Neighborhood Dealer)

162 reviews

6800 Alma Hwy   Van Buren, AR 72956
(next to state hiway dept)

(479) 632-8442

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(479) 632-8442

6800 Alma Hwy
Van Buren, AR 72956
(next to state hiway dept)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service. All was ready and in/out in a short time.

STEPHEN B. 
Rating:
5.0

Everything was perfect.

STEPHEN E. 
Rating:
5.0

Customer service was excellent!

STACY C. 
Rating:
5.0

Great customer service

amy H. 
Rating:
4.0

Customer did not leave a comment.

jack H. 
Rating:
4.0

Customer did not leave a comment.

Carola T. 
Rating:
4.0

Friendly service, but after I got the dolly, I noticed that one of the key tie-down brackets was missing one of the two screws! If I had more time I would have returned the dolly for another. I had an extra screw in my garage to fix it, but the holes didn't line up right. It looked to me like the bracket had recently been replaced and the one installed was the wrong size.

LESLIE D. 
Rating:
5.0

Staff was friendly and helpful.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

GABRIELE D. 
Rating:
4.0

Marilyn was awesome, very friendly, great attitude, answered all my questions. A beautiful lady inside and out! Reminded me of a wonderful stepmother I used to have years ago. Great memories.

Deanna A. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

Garrett B. 
Rating:
5.0

Over the years, I have used other Uhaul locations but none of them compare to this one!! I was overwhelmed by the level of professionalism and courtesy I received from Marilyn (I have never been on a first name basis with other providers)!! I WILL ALWAYS use this location and I WILL ALWAYS refer my friends to this location!! Thank you for making a stressful move less stressful!!!

Jennifer W. 
Rating:
5.0

Marilyn is just amazing! She was so friendly and helped me decide exactly which trailer I needed for my move. She helped me hook it up and made sure I had everything I needed for a safe and successful trip. She was so friendly and she simply made renting a trailer a pleasant experience. The trailer was clean, well maintained, and towed great. I will definitely go back to Marilyn again, and I will encourage others to as well!

DARREN S. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Very helpful and convenient.

Alan P. 
Rating:
5.0

Everything was great! I would definately rent from here again!

Darren S. 
Rating:
5.0

Allow a system for paper. Incase the internet is down. I checked with one place. Their internet was down and we could not use them.

RODNEY C. 
Rating:
5.0

Marilyn was very friendly, and very helpful throughout the whole process. She walked out with me to the truck and showed me how to do everything, She explained everything so well, and when I had to call her (because I had forgotten something she told me), she was very pleasant on the phone and gave me the information I needed. I would recommend this rental place because of the service and professionalism that Marilyn showed. A+ Lady!!!

Janice S. 
Rating:
5.0

I want to thank the clerk, I went in very upset over my marriage breakup. The clerk was very understanding and help in more ways than one. The clerk was very polite offered me coffee, all my credit cards were gone all I had was a prepaid card. She let me pay with cash made sure I had a mask, gloves and Clorox wipes. I felt very secure with this U-haul center.

Janet C. 
Rating:
5.0

Best customer support around. She made it super easy to rent and return a trailer! 10/10 recommend

Billy J. 
Rating:
5.0

Marilyn is a miracle-working wonder woman! So genuine and helpful. Great business knowledge and awesome attitude! This is the office everyone should use.

Toni C. 
Rating:
5.0

Highly recommend coming here, the clerk is very kind and welcoming and the equipment was well maintained.

Alyeska R. 
Rating:
5.0

The agent who done my reservation Nd contract amazing. She deserves a raise

kendra M. 
Rating:
3.0

Make sure the equipment is clean and what the clerk tells is correct

Donald F. 
Rating:
5.0

Overall experience was excellent!

John W. 
Rating:
5.0

Customer did not leave a comment.

LEWIS P. 
Rating:
4.0

Customer did not leave a comment.

Geraldine K. 
Rating:
1.0

Customer did not leave a comment.

Brian B. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Super helpful and friendly.

Jessica Blalock B. 
Rating:
5.0

Customer did not leave a comment.

Lee H. 
Rating:
4.0

Maybe check the alignment on the tires otherwise it was great!

paula C. 
Rating:
2.0

We were sold the premium plan and advised this covered everything: damage, accident, roadside assistance. When we needed assistance with a lock door we were told by the main office this wasn't covered that we would have to pay out of pocket.

tina C. 
Rating:
5.0

Don't make a reservation for a location that doesn't have the requested equipment. 1-800-GO-UHAUL made my reservation at Lavaca, even though I told them there was not a 26 ft truck at the Lavaca location. I was told there “probably” would be one dropped off there the night before. The local U-Haul people were extremely helpful trying to locate me the closest 26 ft truck, the 1-800-GO-UHAUL people were no help at all!

Eric H. 
Rating:
5.0

Customer did not leave a comment.

tony D. 
Rating:
5.0

Customer did not leave a comment.

BETTY B. 
Rating:
3.0

I had to delay my trip.

Mary M. 
Rating:
2.0

We dropped the truck off st the location at 8:20am, which was 10 minutes to early for the attendants schedule. She then miss calculated our mileage, which lead to 30 minutes of trying to discover why, finally stating it was because we got to the location before she was open. But she did waive the $20.00 fuel charge. Which I would have been happy to pay to just be on our way instead of wasting our time with the mileage issue...

Jennifer S. 
Rating:
5.0

G & G rental went above and beyond on helping me get the right truck I needed and the service was exelant, they helped me on a timely pick- up there by waiting on me with great communication on my arrival, I had a great experience, Thank you all.

Jack S. 
Rating:
5.0

Best service I've had

TINA L. 
Rating:
4.0

Customer did not leave a comment.

lester H. 
Rating:
3.0

She told me it would be cheaper. I would get refunded after the return. I returned it the same night. I have a picture.

TAMMY B. 
Rating:
5.0

Awesome customer service.

David S. 
Rating:
1.0

This place smelled like cat pee everything there was dirty even the chairs to set in

SANDRA C. 
Rating:
4.0

Customer did not leave a comment.

Eddie K. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

BRANDON R. 
Rating:
5.0

I ordered my truck online and was charged double the rate and no reason why. Only had the truck for 1/2 a day. The lady we picked the the truck up from tried to fix the double charge but the system would not let her. I would like a call ( 4794599946) or email ( adamt2009@hotmail.com) explaining why I was charged so much.

Adam T. 
Rating:
5.0

I got satisfie..

Samir P. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
3.0

Customer did not leave a comment.

janice R. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

BRUCE F. 
Rating:
3.0

TRUCK HAD HALF TANK OF GAS, INTERIOR DIRTY AND VERY LOOSE STEERING. DRIVER WAS A PROFESSIONAL DRIVER AND SAID DIDN'T KNOW HOW AVERAGE PERSON COULD HAVE HANDLED IT AND KEPT IT ON ROAD

donna S. 
Rating:
2.0

Picked truck up. Had to stop and clean dog hair out of cab, clean windshield covered in bugs and fill up a nearly empty truck. Not a complaint so much on U-haul as it is on the location where I got it. How much effort would it take to have a truck clean and ready to go? Obviously too much for this location.

shannon C. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

christopher F. 
Rating:
5.0

Location was great. Owner was very helpful. What i didnt like was the self checkout or return. Way to difficult and time consuming. . Then at check out it tried to double charge me. Thank goodness for the awesome owner of this location because she called and got it fixed for me. I hope you can fix all the issues with the self service cause it's terrible.

Matthew R. 
Rating:
3.0

I'm not sure why the charges jumped from $19.99 to pretty much $40. I didn't go over the allowed miles and I brought the vehicle back a little over than what was required. I know it's only a matter of $20 over but if advertised for $19.99 and you stay within the limits then I feel it should be $19.99 plus taxes and/or fees......was it $20 extra in taxes and fees...??

SUSAN B. 
Rating:
3.0

Customer did not leave a comment.

BARBARA L. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

MELANIE H. 
Rating:
5.0

repair your trailer's roof so that it doesn't leak all over contents of trailer. we drove through heavy rains in southern AR & MS. We were carrying items too precious to put on moving truck. Some things ended up soaked.

RALPH M. 
Rating:
5.0

Customer did not leave a comment.

Jerri B. 
Rating:
5.0

Very nice people, will use them again in the future.

Lee H. 
Rating:
5.0

Customer did not leave a comment.

Vanita K. 
Rating:
2.0

Several miscommunication issues due to person not listening. Truck was relatively new and clean. Truck parked where you had to walk through mud to get in. Women inside did offer to move it for me but I declined.

joe E. 
Rating:
4.0

Customer did not leave a comment.

SHARON I. 
Rating:
4.0

Very helpful lady in their office in Van Buren. Honest and engaging. She made me feel like she cared about my well being travelling such a long distance with such a large truck and it was appreciated.

AMANDA C. 
Rating:
5.0

Great experience. Only drawback was the gas mileage on this 26 footer. 7 miles per gallon. Other than that is was a cool deal.

JAMIE V. 
Rating:
3.0

Make sure all trailer jacks are well maintained. Because the the one I rented was so hard to turn, i had to use a large crowbar to turn it! And I am a large man.

Brad C. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Customer did not leave a comment.

KATLIEN S. 
Rating:
3.0

Customer did not leave a comment.

judy H. 
Rating:
5.0

Customer did not leave a comment.

HEATHER G. 
Rating:
5.0

Customer did not leave a comment.

kim J. 
Rating:
5.0

Customer did not leave a comment.

Garren S. 
Rating:
1.0

Arrived 15min early to u haul location and was there an hour waiting to get the equipment. Even though being the only customer there at the time, I thought that by registering express check in would be fast and smooth. Representative there had to argue with people on the phone to get me going but was very upset that u haul charged my account and not able to generate a contract. Not happy that I had to wait a long time to get my equipment, the only customer there and took roughly an hour an fifteen minutes. U haul needs to fix express check-in if getting customers in an out is their intention.

Santiago F. 
Rating:
4.0

Customer did not leave a comment.

ERIC E. 
Rating:
5.0

Customer did not leave a comment.

KELLEY D. S. 
Rating:
5.0

The location and the lady working here worked fine for me.

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

Gaurav G. 
Rating:
5.0

Awesome customer service!!! Very helpful. Will definitely use them again! Highly recommended!

john C. 
Rating:
3.0

The attendant was rude and unfriendly. The attendant did apologize but if your going to deal with the public you should try to be polite.This store is 3 miles from my house but I'll drive to ft Smith before I go back to that store

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
1.0

Customer did not leave a comment.

Keith B. 
Rating:
4.0

Customer did not leave a comment.

Chris G. 
Rating:
3.0

Customer did not leave a comment.

jess W. 
Rating:
5.0

Customer did not leave a comment.

Nancy D. 
Rating:
5.0

Customer did not leave a comment.

janice S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN K. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

Drop off location was closed.

Omar P. 
Rating:
3.0

Customer did not leave a comment.

Dana G. 
Rating:
5.0

Customer did not leave a comment.

RENEE H. 
No reviews have been submitted for this location.

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