Customer Reviews for Gap Creek Market

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gap Creek Market

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Leslie H. on

Rating:

The owner told me to make my reservation online. I did, and when I went to pick it up, he had no knowledge of the reservation. Not sure if this is on him or on Uhaul logistics. Regarding clean equipment, the trailer was sitting in a mudhole, and the tire was covered in mud.

Gloria T. on

Rating:

Customer did not leave a comment.

LOY R. on

Rating:

Customer did not leave a comment.

Mark A. on

Rating:

Customer did not leave a comment.

MATT V. on

Rating:

The gentleman running the establishment was very polite and helpful as he could be. His establishment was so busy he was unable to help us in a reasonable amount of time. He need another employee to help handle all of the people coming in.

Kenneth M. on

Rating:

Quick service! It was stress free and I had no trouble renting here. I will rent again in the future

Joseph K. on

Rating:

Customer did not leave a comment.

Jackie W. on

Rating:

Dealer was very friendly and helpful. Small local business, well known in the area. A good neighborhood business.

Adam D. on

Rating:

It was quite a distance to go pick up the trailer, from where I was.

Berkley L. on

Rating:

I was totally misinformed about everything it was my first time renting a uhaul I was told that I would receive a refund once I dropped it off turns out I can’t just drop it off at any location like I was told. Luckily they still let me drop it off there,but I didn’t get a refund on my deposit like I was told. They said I wasn’t even charged enough but the lady in Camden Tn took care of everything and helped out a lot . I don’t recommend the Knoxville location off Kimberlin heights ! Go elsewhere

richard S. on

Rating:

Customer did not leave a comment.

Michael F. on

Rating:

I had my pick up change three times causing wasted time and coordination for its usage. I suggest that when applying on line please ensure there the requested vehicle at the site

NANCY B. on

Rating:

Customer did not leave a comment.

Paula C. on

Rating:

Never found a key drop box so slid the key in the gap of the doors at the business!

tammy T. on

Rating:

It's impossible for one person to hook up any of the trailers with the tongue on the ground. I had to get help from a couple of customers in the store to lift the trailer while I backed under it. There should be jacks on the trailers to be able to hook up and drop off. I had to use the jack for my truck to lift the trailer off the ball. I would think you would worry about someone injuring themselves trying to pick up the trailer. The U haul associates were very friendly and polite at the Gap Creek location. I dropped off on Sunday so no one was there at that time. Thank you

Shannon C. on

Rating:

Great and efficient service!

chad M. on

Rating:

Customer did not leave a comment.

janice H. on

Rating:

Very excellent experience!

John S. on

Rating:

Customer did not leave a comment.

Maria F. on

Rating:

Give correct information about drop off locations and put key drop off box where it is visible.

KENT G. on

Rating:

Customer did not leave a comment.

Terry B. on

Rating:

I had a car hauler reserves at a more convenient location, but it wasn’t returned by the renter so I had to go out of the way, and I mean out of the way into the sticks, to get the hauler.

James M. on

Rating:

The people were nice, but the equipment was stuck in the mud and I had to rent a bigger truck than what I wanted. Also, they couldn’t print a paper receipt.

ALEXANDER S. on

Rating:

Customer did not leave a comment.

ANTIKAINEN J. on

Rating:

I had no issues with my recent U-Haul truck rental. Very friendly and helpful experience from the staff at the Gap Creek Market U-Haul location. I will definitely be using this U-Haul location in the future if the need comes.