Customer Reviews for Garage CM Rochon Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Garage CM Rochon Inc

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Stéphane C. on

Rating:

Aucune personne rencontrée à cette adresse: commerce fermé malgré les heures d'ouverture annoncées. En plus erreur d'adresse sur votre site internet: assez désagréable comme constat. D'ailleurs l'adresse ci-haut est encore fautive...

Jason B. on

Rating:

The address on the internet is not at all the same as the drop off location. We spent over 20 minutes trying to find the place

Annick C. on

Rating:

Customer did not leave a comment.

Catherine R. on

Rating:

The location is concretely non existent... First I never found the address written anywhere. Second it is actually a restaurant. Third there is absolutely no U-Haul sign anywhere. So I had to go inside the restaurant and ask their address. It was the right address! So I asked if they knew anything about a U-Haul drop off. The server I talked to did not know anything so she went and ask a bunch of other servers if they knew anything. One person said yes, that i had to leave the trailer just anywhere in the parking lot. Ok! so I went just anywhere and started the self return online. Everything went well until I had to actually detach the trailer hand from my hitch ball. Impossible! I tried for like 10 minutes in vain... I looked so helpless that some random guy came and tried to help me without success. He left to ask his friend some advise, he told him the parking spot I had chosen was not flat enough. I had to change spot twice for the trailer to finally detach. Apparently the car and the trailer have to be COMPLETELY flat for it to come off. It was not mentioned in the self return instructions. I t might sound obvious but I assure you the trailer was less than an inch higher then my car, for any other purpose I would consider it to be flat. So from the moment I arrived at the supposed address it took me an hour and a half to make my drop off witch made me late of course. Fortunately U-Haul did not charge me 20$ more after I had explain what happened.

Sebastien B. on

Rating:

Customer did not leave a comment.

diane d. on

Rating:

Customer did not leave a comment.

FRANCOIS D. on

Rating:

Customer did not leave a comment.

Michel R. on

Rating:

Customer did not leave a comment.

JUSTIN N. on

Rating:

L'établissement à communiquer avec moi jeudi pour m'aviser que ma location prévu pour samedi ne serait pas possible car les locaux sont fermés cette journée. Ils m'ont donc que je devrais prévoir du temps au cours de la journée de vendredi pour venir récupérer le camion semble quoi il n'y aurait pas de camion à ma disponibilité. J'ai du me rendre à l'endroit récupérer les clés laisser le camion sur place retourner à la maison et ensuite le lendemain soit le samedi retourner sur les lieux prendre le camion effectuer le déménagement . J'ai déjà fait une plainte auprès de votre centre au service à la clientèle dans lequel je demande une indemnisation pour les pertes de temps et de frais de déplacement que ceci m'a causé .

pascal l. on

Rating:

Could have used a massage while waiting. They include zootherapy with a beautiful golden retriever. U-Haul Val-David really is the stuff. Big thanks