I used the app to reserve the motorcycle trailer replacement. Trailer isn’t tall enough for most bikes. I had to remove handle bars and instrument cluster from bike so it would fit. I wasn’t told that I had to use the app to take pictures of the trailer when I returned it. The fella I rented it from just said thanks and said I was good to go. A friend told me to check the app and sure enough the trailer wasn’t even marked as returned!! I had to drive back to Sonny’s and take pictures with the app. I didn’t know what I didn’t know but now you know too.😆
Dwayne Yuke
Customer Reviews for Soni Auto Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I rent a unit from a location and do my part as a renter I don’t expect to be called the next day in transit to my destination and be accused of stealing a unit I have records of renting. When I return the unit, I don’t expect to charged for additional days when it had been returned 4 days earlier with a human checking it in. Worst experience with your company.
Dan Wanke