Customer Reviews for Gardiner Rental
(U-Haul Neighborhood Dealer)

280 reviews

743 Brunswick Ave   Gardiner, ME 04345
(New address 743 Brunswick Ave)

(207) 588-2076

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(207) 588-2076

743 Brunswick Ave
Gardiner, ME 04345
(New address 743 Brunswick Ave)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No

BENJAMIN FRANKLI C. 
Rating:
5.0

Did not receive final statement or acknowledgement of drop-off

John W. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Loved the new truck !!

Michael S. 
Rating:
5.0

Great service. Quick and easy.

Michael B. 
Rating:
5.0

Overall good experience, but there were three things that I did not like: 1) I first reserved a truck for a one-way rental and originally it didn't tell me what time the truck had to be returned on the second day, so I figured it could be returned at any time that next day. Only when I went into the app to make sure everything was set was I told the truck had to be returned exactly 24 hours later, so I needed to cancel that reservation and make a 2-day local rental, which cost me more. Please fix the system so that it shows the dropoff TIME while making the reservation. 2) when I picked up the truck with the app, there was no way to remove SafeMove from the reservation, even though I definitely did not want it on there, and since I had people coming to help move stuff, I didn't have time to call and fix it (and the store I was picking up from was closed at the time). 3) The reservation mentioned I would be called before the start of the reservationto confirm, but I never once got a phone call.

Adam J N. 
Rating:
3.0

Customer did not leave a comment.

William J. 
Rating:
1.0

Got charged $150 for a made up damage. I will absolutely do everything in my power to make deter anyone I can not to go to this location. Thai is absolute nonsense.

Brenton C. 
Rating:
5.0

Customer did not leave a comment.

Lee B. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Great service, nice, helpful people!!!

Susan W. 
Rating:
2.0

The “check in” was very unprofessional, and then being told that I might be charged for a second day because there wasn't going to be anyone there when I brought it back, was again unprofessional or customer friendly. So no I wouldn't recommend u-haul.

Mary Ann W. 
Rating:
5.0

I am very pleased with this rental experience, it was everything I'd hoped it would be.

GERARD B. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Rodney W. 
Rating:
5.0

Customer did not leave a comment.

DYLAN B. 
Rating:
5.0

This was one of the best experience I've had with a u-haul company definitely recommend to anyone looking for equipment or moving

JOSHUA L. 
Rating:
5.0

Customer did not leave a comment.

JACK DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
5.0

Very good customer service

CHRISTINA B. 
Rating:
5.0

Great people

kimberly W. 
Rating:
3.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Owner/Operator of the location was very friendly and willing to help with my u-haul needs. A++++ Ralphie

Ralph C. 
Rating:
4.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

NATHAN P. 
Rating:
5.0

Gardiner Rental is a excellent U Haul dealer.

Edward B. 
Rating:
1.0

We were told from our pickup location we had the truck all day. When we returned the truck, we were told we were supposed to have returned it by 12 noon. However, we didn't even pick it up until 1pm. The person who accepted the truck from us told us we would be getting charged an extra day due to this lack of communication. One whole day for returning the truck at 4pm when we were told we had until 5pm. Somebody needs to get their facts straight. Due to the chaos and lack of organization of this rental, I will NEVER rent from uhaul again and will go out of my way to tell people to do the same.

Steven H. 
Rating:
5.0

The owners were awesome, patient, and kind to such novices, especially as the world tries to adapt to new methods of doing business at a distance and the use of computers is more prevalent then ever. We had a hard time after hours trying to get the van checked back in and close out our account, unfortunately, we were not successful. I called them to ask a question and the wife explained she had to finish the process, and did so w/o charging us the additional days, as the van was showing still in use and unable to be rented. It's rare to find such kindness today as everyone is so stressed so I give this establishment 5 Stars overall. 😀

Marianne H. 
Rating:
5.0

So very helpful and knowledgeable

Carman D. 
Rating:
5.0

Very easy process. Friendly owners. Great experience!

Brian C. 
Rating:
4.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

Ed B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
3.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

They were great. Local. Close to my home. Efficient. Friendly.

Thomas H. 
Rating:
1.0

Customer did not leave a comment.

ZACKAREY B. 
Rating:
5.0

Customer did not leave a comment.

Norman N. 
Rating:
5.0

None

Mendall T. 
Rating:
4.0

They were great and helpful

Amanda D. 
Rating:
4.0

Customer did not leave a comment.

Megan B. 
Rating:
3.0

Customer did not leave a comment.

Craig L. 
Rating:
5.0

Excellent service at pickup and drop off. Would highly recommend location and personnel..

BRADLEY K. 
Rating:
5.0

No improvement needed.

Robin S. 
Rating:
5.0

Very nice owners and I've done business with them many times!

JAMES R. 
Rating:
3.0

Customer did not leave a comment.

ADAM C. 
Rating:
4.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Very nice people! The 10 foot truck was just right for our needs and easy to drive.

Judith S. 
Rating:
1.0

First we drove to the rental building and we're supposed to be able to pick up the truck with our smartphone. The phone told us our rental had expired so we were sitting in the parking lot trying to troubleshoot why we couldn't get the truck. Out came one of the workers who was immediately rude and treated us as if we were infectious. We maintained over 6 ft of separation and quickly put a mask on. we were not expecting to see anybody as we thought this would be done online but once we realize we needed help we stuck a mask on. The worker continued to be rude, telling me repetitively to just keep clicking refresh which is what I was doing. He then grabbed my smartphone out of my hand and said I don't understand I don't see where it says that it was expired. I pointed out to him where the reservation said that and he then made a sarcastic comment back. He made us feel like we were wasting his time and that we were stupid. This whole process then made us late which affected multiple people that were supposed to be helping us. When my husband went back to return the truck later that day he continued to be rude. My husband's phone was dead when he brought it back but the shop was still open so my husband asked for help returning the truck since he didn't have access to his phone. The man told us he wasn't sure if he would be able to help. I truly think that this was because he was scared of contracting the Coronavirus and actually did know how to operate the computer system. We are very disappointed with the service that we received. I am not the type of person to write a review and I get along with just about every person I meet I usually give people the benefit of the doubt but this was one of the worst customer service experiences I have ever had. I unfortunately will not be returning to this U-Haul location or any U-Haul location.

Amy T. 
Rating:
5.0

My truck was not available and I was told that I needed to cancel my reservation and do a new reservation. I think this was so they could get out of the $50 reservation guarantee. I had to wait for a truck to be available.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
5.0

Customer did not leave a comment.

Andrea L. 
Rating:
5.0

The only thing that needs to be improved is the way credit cards are processed it took my money then now it's putting my money back and now I owe on this truck and I tried to call the one 800 number to use my checking account info just to get this resolved and they won't take it if anyone can help me feel free to call 207-406-0398

Mary D. 
Rating:
3.0

Uhaul customer service informed me that I had notes in the system when I tried to return the truck but my phone service would not allow service. When I tried to check the truck in from home the system would not let me and I was charged for 3-15-20 when I returned the truck on 3-14-20 at 6:30pm. I will dispute the charge

stephen C. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Jarad H. 
Rating:
5.0

Insuk w Helped me very much. I give high marks to this location.

Robert F. 
Rating:
3.0

When I arrived at my scheduled pick-up time, the first thing I noticed in the yard was the size truck was 5 feet smaller than I had scheduled (not this location's fault - I understand - but I still have a bone to pick about that). After entering, I stood at the counter several minutes before anyone tended to me. It was as if they were not expecting me. When I questioned why the truck size I had requested wasn't there - even after a text & email confirmation from a U-Haul Rep that it would be there - I was told that I do not "understand how U-haul works." They made me feel like I was in the wrong when I was not. I have the text/emails from the Rep and none of them say they changed my truck size to a 15-footer. I also had to request, while filling out paperwork, that they get the U-Haul started up for me, as it was completely frozen and knew it would need to defrost before driving off. Ended up leaving with my U-haul about 20 minutes past my pick-up time. I've had U-haul pick-up locations prepared and waiting for me when I arrived, with the snow even brushed off and the truck defrosting. I recommend the Gardiner location have the U-Haul trucks ready for pick-up and at least keep an eye out for the customer during their scheduled time. Time is precious, especially on moving days when - most likely - you have moving help hired to start at a specific time.

Christopher W. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn I. 
Rating:
5.0

Lovely woman helped me drop uhaul off and made things easy for me. Credited me for the dolly Brunswick forgot. She is great.

Ariel K. 
Rating:
4.0

Reserved tow dolly to pick up at another location closer to my home was called day before scheduled pickup informed they didn't have one available I would have to go to this location twenty miles farther away

Anthony C. 
Rating:
1.0

Rude & not helpful like the larger neighborhood locations. So tired of these places that lack the ability to understand customer focus - run into this type issue every time I use a Mom & Pop location.

TIM W. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

No complaints. Very friendly and efficient.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

teresa D. 
Rating:
5.0

The folks at Gardiner Rental were very friendly, despite it being early morning when others might be a little cranky. They were thorough and efficient in their dealings with me and pickup and drop-off was very simple! It's unfortunate that I didn't make the reservation directly through them as they only get a percentage of the credit for the rental and reservation.

Jeremy C. 
Rating:
5.0

Awesome experience!

Leslie W. 
Rating:
4.0

Customer did not leave a comment.

david G. 
Rating:
2.0

The address Should be true because I got hard time to found the car they give me wrong address I gust that's the only thing we got Trouble with it .

Waleed O. 
Rating:
5.0

Customer did not leave a comment.

Nancy D. 
Rating:
5.0

Made the appointment to pick up in Augusta Augusta called me and told me I had to pick it up and Gardiner it was an inconvenience and it was out of my way but Gardiner service was fantastic and friendly I would recommend Gardiner again. There should be more communication in between stores and a better transfer unit policy to prevent this from happening again it was eight miles from the Augusta store so it was 16 miles out of my way I put my order in online and the order was not transferred to the computer of Gardiner had to redo all the paperwork

Keith S. 
Rating:
5.0

seamless dropoff, very quick and convenient

Jarad H. 
Rating:
5.0

Customer did not leave a comment.

Leonard R. 
Rating:
5.0

NOTHING- GARDINER, MAINE LOCATION WAS QUICK AND EASY OFF THE HGWY. AT 743 BRUNSWICK AVE. PEOPLE WERE FRIENDLY AND COURTEOUS.

suzanne B. 
Rating:
4.0

Dont PUSH the insurance

robert R. 
Rating:
5.0

Customer did not leave a comment.

Shari H. 
Rating:
4.0

Your website provides false information and your customer service is terrible

Niki D. 
Rating:
5.0

Customer did not leave a comment.

Helen R. 
Rating:
5.0

The sales lady was super helpful and personable.

Janet B. 
Rating:
5.0

Customer did not leave a comment.

Leonard R. 
Rating:
5.0

If you have a choice rent here!!

Richare C. 
Rating:
5.0

Customer did not leave a comment.

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

I am extremely happy with the service from Gardiner Rental. They were very helpful with my move and very quick with the paperwork saving me time.The rental trailer was clean and well maintained. I will definitely do business there again.

Bradford R. 
Rating:
5.0

The owners consistently go out of there way to make sure I have a great experience renting equipment from their store. I've rented from them many times and will continue to do so whenever I need a trailer.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

tammi H. 
Rating:
1.0

The self check in is a joke. I went through hell to get the keys to pick up my truck. Do not believe it when they tell you that you only need a smart phone! The whole experience was a nightmare!

kimberly R. 
Rating:
5.0

Customer did not leave a comment.

karleen O. 
Rating:
5.0

Very friendly people and very friendly dog. There dog comes and greets u at the door.

LISA A. 
Rating:
5.0

Everything went very well, thank you

Daneil D. 
Rating:
5.0

Very courteous & friendly service organization

Robert C. 
Rating:
5.0

Customer did not leave a comment.

kloe J. 
Rating:
5.0

This location was awesome. Very good people and I will continue to use them as long as they are in business

supanya S. 
Rating:
5.0

I've used this place twice in the passed few months. The owners are great people. Sometimes find myself standing around having a pleasant conversation with them well after I have taken care of my reservation or return. I would highly recommend these kind folks for the best uhaul service location around.

Justin O. 
Rating:
4.0

Better tires for snow

Eric T. 
Rating:
5.0

The customer service was wonderful. They were such nice people, I felt very at ease with the whole experience.

Rebecca G. 
Rating:
5.0

Was very happy with the service I received.

kathy P. 
Rating:
5.0

the owners were so friendly and that's half the battle, they were heloful and knowledgeable would us this location again.

david L. 
Rating:
5.0

Customer did not leave a comment.

kerry H. 
Rating:
5.0

Excellent Customer Service!! Great people.

cullen F. 
No reviews have been submitted for this location.

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