I understand that this is just a drop off point, and we did it after hours so there's not much to do to improve it. We are grateful for the closer location to drop off, so we didn't have to pay additional mileage and fuel.Misty B.
Customer Reviews for Gardner Corner Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Taylor E.
Easy check inMichael K.
I will never return to this location. Representative rude and unprofessional.Shay C.
Customer did not leave a comment.Paul F.
Customer did not leave a comment.John M.
Customer did not leave a comment.Fitsum K.
Customer did not leave a comment.Regina S.
Customer did not leave a comment.Gen W.
Never got a dolly or receipt pretty sure I was charged for one . Unprofessional service.Isaiah G.
Customer did not leave a comment.Cassandra C.
Renting a moving van was quick and easy, very convenient.Dena W.
Customer did not leave a comment.Barbara C.
They were very friendly and very prompt when we got there.Heather H.
Rude customer experience, was charged more because we went 1.5 miles over. Told we didn't use the Dolley we rented for $10 because it was broken. Did not care, was way over charged & I feel very disappointed. Will never use a uhaul truck again.Taylor S.
Customer did not leave a comment.Russell R.
Customer did not leave a comment.Roger S.
Customer did not leave a comment.LISA H.
Very great customer serviceSteven A.
Have more smaller units available with a dollysandra S.
He was very helpful and I very much appreciated that!!Heather M.
Great service and great peopleMuhammad A.
Very goodCesar A.
Was not able to pick up at preferred location, specified at time of reservation. No moving pads were available at pickup location, in spite of being ordered on original reservation.Thomas B.
Really expensive if you don't return to pick up locationâ€¦Hesther M.
Doesn't answer the phone. Leaves dolly and furniture pads in truck and then charges you for it when you didn't ask for it or need it.Jered J.
Customer did not leave a comment.Brian J.
The truck was dirty and I was only able to have the truck until 3pm because uhaul double booked the truck in error. Next time I need to rent a moving truck I will use a different company.David S.
Drove all the way out to Gardner (25 minutes from my home). Got there and they didn't have the ball I had reserved. Had to drive to auto store and buy a $40.00 ball. Got everything hooked up and lights didn't connect. The lady trying to help me had customers at the gas station and couldn't do it all! She called the boss, I got on the phone and he was incredibly rude to me, honestly out of control! I had to unhook everything, go back to the auto store to buy an adaptor for lights to work. Came back, hooked it up. She didn't know what she was doing. Not her fault, she just hadn't been trained. Went back to the auto store so nice guy inside could reattach trailer because as I suspected, it wasn't on right! EVEN THOUGH....when I talked to the 1-800 number I made sure they would know how to attach and would have a ball!!!!! HORRIBLE PLACE! Will NEVER rent through them and maybe even UHAUL again! My $18.00 rental fee came with a $40.00 ball and hitch and a $15.00 light adaptor!Michele S.
Customer did not leave a comment.Dennis W.
Uhaul app would not function correctly as it would not take the photos. So I ended up spending another $25 for a cleaning of the truck due to app failure.Matt C.
This location is not a U-Haul building with supplies, but actually a Valero gas station. The attendant had to call someone at U-Haul when I arrived. There were a few trailers set off to the side of the gas station. I checked in over the phone. Be aware that you will need to hook up the trailer yourself - I thought someone would be there. It was not easy to do by myself, so I suggest a 2nd person come with you. I did arrive early, so that may have been the issue. You will also need to unhook the trailer yourself. Due to a heavy moving weekend, my original reservation was not guaranteed to have the trailer I reserved when I arrived, so I had to find a location nearby. Not an optimal experience, but I understand it is hard to control when people return trailers.LOU H.
It was disappointing to find out 2 days before our move that we had to drive an extra hour to pick up after being told it would be in Ottawa. The woman helping on the phone was very rude. However, the place of puck up and drop off were excellent.Shannon C.
Customer did not leave a comment.Ralea S.
Customer did not leave a comment.Dennis W.
I do not believe this falls on the store renting the trailer but it rained during the night and with the trailer sitting in the driveway overnight, the trailer leaked and boxes, bed etc. was wet when we unloaded the trailer Sun. morning.Carl G.
The employee was not trained on how to reimburse a customer a deposit when a cash payment was made. The employee attempted to reach a member of management to ask about procedure in this case, manager did not answer phone. Management should train the staff better and they should check if the staff knows how to do UHaul returns, if they don't, they need to get trained so the customer returning the equipment and the customers of the establishment can have a smooth and quick experience.Rachel T.
Customer did not leave a comment.David B.
Customer did not leave a comment.bryan S.
The uhaul was in great condition when I arrived and the process of renting it was smooth and easy. I am glad the rental was so close to home, made it simple and an easy choice for me.JACOB W.
They were closed when I returned the truck, so really it's hard to say. There was a dropbox so that worked fine...there just wasn't a lot of room to return on a Saturday. Part of that might be my fault as I guess I didn't really research the best location to drop off.Michael A.
They knew nothing about me dropping off the trailer but they were polite helpful and the place was cleanBRADLEY T.