Guys at this Uhaul dealer were very friendly and helpful on pick-up. Only issue was that the equipment was not "logged back in" on time after I dropped it off later the same day and as a result, I received an email from Uhaul suggesting that I didn't return the equipment. Email had an accusatory tone, as if assuming I'd stolen the car trailer I rented. I didn't care for that at all, but I did receive a receipt later in the day. No email confirming that the equipment had been located and checked-in, no apology, nothing. I can only assume that the equipment was finally checked in, proving that I am, in fact, not a thief after all. I've been renting equipment from Uhaul pretty much my entire adult life and this has never happened after any previous rental.
Scott D
Customer Reviews for Spurling LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was not great - poorly staffed and maintained
JOSEPH PThe truck I rented only had 5000 miles on it, but the weatherstripping on the driver side door I believe it’s a manufacturing issue is very in adequate. The wind noise at 70 miles an hour is horrendous to the point where you can almost not hear the radio I had to tape a bunch of rags around the door frame and that eliminated the problem but it’s something that needs to be addressed.
Ken S