Customer Reviews for Gas City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gas City

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GARY I.
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based on convenience and personnel yes

Albert N.
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Please make sure all trucks have a ramp .

ROBERT B.
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Customer did not leave a comment.

Patrick B.
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The movers I hired through your website never showed up, would not answer the phone. I would like a refund for what I paid them. And all honesty the entire transaction should be refunded. I was left with nobody to help me move in a new city. You should also not allow them to advertise on your website.

William C.
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Customer did not leave a comment.

James B.
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Customer did not leave a comment.

Janna M.
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I reserved a van day-of, and the whole process went very smoothly. Check-in and check-out was in the gas station — convenient for end-pf-drive gas refilling. Only a handful of uhaul rentals available there, but I didn't have to wait to be helped when checking in with the guys behind the counter. The van was in good condition (except for a broken side mirror) and drove well.

alfredia V.
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Customer did not leave a comment.

Andrew M.
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No masks by operator, truck was full of dog hair, some of the packing pass were damp/wet and smelled like dog. I'm glad I took my allergy pills or it would have been a really bad time. Can was full of dog hair tumbleweeds.

Beth A B.
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Customer did not leave a comment.

Luis M.
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Waaaay too expensive

detra A.
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Customer did not leave a comment.

TIMOTHY K.
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This location was a small dropoff area. It took a while to have receipt sent to me. It was a convenient location close to where i was.

kevin W.
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Customer did not leave a comment.

Luis Q.
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Have a clean truck and no have weed buds, a fairly simple request.

Jo L.
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Customer did not leave a comment.

Scott L.
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Lauren S.
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jeniffer J.
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Dominic H.
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CHRISTOPHER P.
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Anthony S.
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Patrick M.
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Great service. Nice guy.

John H.
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Customer did not leave a comment.

Mark R.
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Truck was old needed repair and filthy

PRISCILLA G.
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The equipment was clean but the tire was very low (as the truck informed me) but the attendant gave me the $1.00 to fill the air in the tire. Thank you.

Denys M.
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The staff was very friendly and attended to my needs promptly. They went above and beyond to personally contact me because I had forgotten something in the truck. I was glad they made accommodations for me to retrieve my lost item.

Jay R.
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Customer did not leave a comment.

Kevin P.
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Customer did not leave a comment.

gloria S.
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I started with one gentleman and he was very nice and helped alot with what I needed after going to 2401 center st which was closer to me. And bring it back was a breeze with the second guy to now they have become one of my go to spots for every thing so so nice.

Corey B.
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Customer did not leave a comment.

Timothy C.
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Nothing - I've rented >35 UHauls in my life, and this location is always the quickest and easiest to work with!

Gabriel R.
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the truck was extremely dirty In-N-Out had a terrible order of cigarettes every time I stepped on the brakes the whole truck would jerk and jiggle as if it needs break work to get checked in at took an excess amount of time

Monica J.
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Customer did not leave a comment.

Tabatha G.
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natasha J.
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richard Z.
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Jacob Patrick S.
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Customer did not leave a comment.

NICHOLAS K.
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There were a few bugs in the uhaul before I put stuff inside but not a big deal cause you can't help if some get in. Maybe to spray something for them so they aren't inside the truck

Glen J.
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A lot of construction in the area, difficult to maneuver given that.

Stefanie D.
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Super nice and friendly customer service! Made our moving day more pleasant ??

Paul M.
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Customer did not leave a comment.

Solita Z.
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No indication of location

Thanh C.
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Customer did not leave a comment.

MATHIAS F.
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Absolute turd gas station down town kind of inconvenient and the drop box was cover with a sign that had fallen

EVELYN J.
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Customer did not leave a comment.

Daniel O.
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Better accesibility

Laurence D.
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The customer service at this location on my date of service was phenomenal! A genuine good guy bringing positive energy to everyone he encountered. He deserves a raise!!

Shwan S.
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Customer did not leave a comment.

Robert B.
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Can't easily park large uhauls. Good for small ones though

Scott D.
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Customer did not leave a comment.

MOHAMMOD A.
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Customer service.

Mary P.
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Customer did not leave a comment.

Jeffrey C.
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Customer did not leave a comment.

Nenad M.
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It was a convenient location. The person who processed my rental was very nice and professional. I did not experience any issues.

Brian K.
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Customer did not leave a comment.

Jennifer D.
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TARAS T.
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Marcel B.
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Great job and very accommodating.

Ryan M.
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I didn't receive my furniture dolly at the pickup location.

Gerardo R.
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They were great, fast, efficient and super nice! They were able to give us additional time for the truck. It was a pleasant experience.

Jason M.
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Dont bother with the online pickup tool. Just go in, the owner is helpful and courteous. A gem in an otherwise sketchy neighborhood.

Casey O.
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Excellent customer service from the owner!

Michelle L.
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Customer did not leave a comment.

Taylor B.
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Customer did not leave a comment.

Davidalan S.
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Shiyu Y.
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Tom L.
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Customer did not leave a comment.

Michelle M.
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Would only recommend location if it would save on mileage.

Natalie V.
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I was originally supposed to pick up my 1-way truck at the Clark Avenue UHaul in Cleveland, but they didn't actually have a truck ready for me. I ended up having to pay for an Uber to drive me to the Gas City location. The Clark location didn't apologize at all, it ended up taking an extra hour. The Clark location also wasn't upfront about costs--I asked about costs associated with keeping my truck some extra days, they said it was only $40/day, but did not disclose the $16/day associated with SafeMove, which I'm assuming most people take out anyway. The Gas City location was great--the Clark location was not helpful.

Elizabeth J.
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I used my mobile to rent the truck and ended up waiting for about 15 minutes outside in the cold for my rental to be approved. I don't know what took so long but that was a definite down side to the rental process.

Martha P.
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Customer did not leave a comment.

Demetrius W.
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Customer did not leave a comment.

david S.
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Took 35 minutes exactly to check in even though I had everything submitted. This person takes care of every lottery customer on the planet before getting to people who just need to complete a two minute check in. It was unbelievable.

Andrea T.
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Customer did not leave a comment.

Francis Z.
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Efficient with process and delivery.

africa J.
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Customer did not leave a comment.

Paul H.
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I originally scheduled a truck for Euclid OH but was changed to downtown CLE with no explanation.

Crystal W.
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Communication is key with. Customer and representatives..great guys

Cadeau J.
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Customer did not leave a comment.

Andrew D.
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Customer did not leave a comment.

Andrew W.
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U-haul directed me to a truck that the owner said was not available. It seems the communication was not good between Uhaul and the owner operator. He was able to work with me and I will continue to use this location.

chris M.
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Eddy was a super nice guy! Equipment was clean and well maintained, like new. Thanks for the assistance, neighbor! Great experience!

Felicia L.
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Customer did not leave a comment.

Robert B.
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Customer did not leave a comment.

Andrew Louis W.
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michael M.
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Very good experience. The owner/operator was brilliant

marilyn M.
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It was a great experience. The owner of the Uhaul place was pleasant and very helpful. I would use him again. The station itself is a bit sketchy but I didn't feel unsafe.

Gwendolyn B.
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Owner was very supportive and understanding of my frustrating circumstances.

Siva V.
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I booked 15 feet and last moment they gave 10 feet and It was not enough to move goods , it was big loose and took another truck and it costed double the charges , I never expected this with such reputated company

Riddhi P.
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Online return service crashed a few times. Needs to improve on that

ALEX T.
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More units

Pasha K.
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Favorite place to get a U-Haul in cleveland

Pasha K.
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Customer did not leave a comment.

Steve C.
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Always awesome! We had to be a little late returning the van this time and they worked it all out with us. They're the best!

Merideth M.
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Customer did not leave a comment.

Jade K.
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Customer did not leave a comment.

Maya A.
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Customer did not leave a comment.

Hemangini B.
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Quick drop off procedure - staff is on point!

Manar A.
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Best part its at a gas station so dont have to use any more miles to fill up at return.

No reviews have been submitted for this location.

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