Customer Reviews for Gateway Travel Plaza
(U-Haul Neighborhood Dealer)

Rating:

1.0

Salem was very rude. Will not be back.

Rating:

1.0

Made my moving experience horrible guy was a perv and very rude

Rating:

2.0

Because Movinghelp.com wasn’t on time I had to extend the return time! Your company charged extra for a delay that was caused by a company that you promote!

Rating:

5.0

Honest, dependable. Everything went very well. Smooth and easy.

Rating:

2.0

The man asked me if I had someone with to unhook the trailer, I said I put it on I could take it off and he told me where to leave it, he didn't even look at it.

Rating:

1.0

Use basic customer service skills!

Rating:

5.0

Salem, helped things go smoothly!

Rating:

3.0

Check in took 1hr and 5 minutes due to computer issues.

Rating:

3.0

It was not the location that was the problem it was the contact with the actual U-Haul company I had problems with.... I kept trying to request an extra day twice but was not being told the right information when calling to request and I actually got charged for 96hrs/4 days when I didn't even use like 26 of the hours

Rating:

5.0

The man was very helpful in seeing to it I had all the supplies needed!

Rating:

5.0

Very excellent service at this location!

Rating:

2.0

Drop off location over 30 miles away, when two locations in town. It is not customers responsibility to maintain inventory. Should have been compensated for gas. Seems everything was done to drive up cost. Conoco station at uhaul location would not accept conoco gas card, (would have reduced gas price by 25 cents/gal.) gas paid for converted to cryptocurrency, Shady. Still have not rec'd email confirmation of return or receipt for gas .All the guy said was, "you'll get an email".

Rating:

3.0

Received a call while traveling, that I had to return the truck 118 miles away. The location I was contracted to return the truck to "had no room" A four hour round trip and the additional expense.

Rating:

3.0

Smooth & easy.

Rating:

5.0

Returning the equipment here was fast, easy and pleasant. Highly recommend!

Rating:

5.0

Remove Jesus movers from loaders and movers.

Rating:

1.0

Had no idea where to return the keys. I was charged a different gas rate than what I was told at pickup.

Rating:

4.0

U-Haul website either has bugs or U-Haul is intentionally dishonest. I specifically selected I did not want insurance. Imagine my surprise when I was billed $14 for insurance. This fits my prior experience with U-Haul and I only rent from U-Haul when other options are unavailable.

Rating:

1.0

The truck was late, no one called me. My charges were double what they should be. No one smiled. No one said "thanks for your business." In trying to get the charges correct, the local agent said it wasn't his job to make it right, rather he wanted to give me a uhaul phone number to contact and work it out. I said it was between uhaul and him, not me. The case is still open and pending. Overall, the truck was fine, everything else was poor.

Rating:

5.0

Great return experience & personnel very good

Rating:

5.0

Impressive ve the online process for reservations. Improve customer service! Don’t make it so difficult for a customer to deal with the reservation process. Everything at Gateway was great everything before that was chaotic and difficult!

Rating:

1.0

Attendant is a shyster! Probably runs the same $8.00 scam over and over.

Rating:

4.0

After a situation with equipment location your telephone CSR’s were a big help and made the situation right in more ways than one. Hats off to them

Rating:

5.0

Courteous, nice people, clean place well recommended

Rating:

3.0

We were charged for an extra day, extra milage, and extra coverage. I feel this should not have been done because we had to drive so far to pick up the truck and we had it over the 4th of July weekend and it is hard to get help to load and unload the truck. It would have been much more reasonable if U-Haul would have allowed us to have the truck until Monday. WE turned it in early Monday morning.

Rating:

2.0

The equipment was not up to standard and the location seemed to have no idea what they were doing. The equipment needs to be checked out better before customers leave. I didn't know what to look for and assumed the provider would have my best interest and safety in mind.

Rating:

2.0

It’s clear where the office is located but it’s closed. No where does it indicate (a sign) where to go. You have to assume it’s next door at the restaurant. It was discouraging because he’s running a restaurant (cooking and prepping) taking care of the gas station (customers at the gas pumps) and trying to take care of us. He didn’t go inspect the truck with us like they’ve done in the past. Kinda too much going on there plus it was located 10 miles outside of the main town. Not saying I wouldn’t use U-haul again but I do know I won’t be doing business at that location.

Rating:

2.0

I was charged more than needed. We were told we could keep the uhaul all the next day and would not be charged. We kept it like 30 more minutes and we were charged another day... and then we were charged a dolly for 2 days when we didn't end up reserving or picking that up. I was charged $167.00 when it should have been about $75.00. Seriously, what a rip off.

Rating:

2.0

They do very little Uhaul business and no actual Uhaul office, etc. You have to go in a convenience store/restaurant. The man was very personable though.

Rating:

2.0

The attendant was distracted and did not put his phone down to focus on my needs. Due to his lack of attention, one of the straps on the vehicle tower came loose, noted by the border check agent, and could have resulted in a catastrophic issue. He did not cover all the details of chain requirements. Only until drop off did I learn that a chain connection was required to secure the vehicle properly.

Rating:

3.0

I would have been better serviced at the location across from the school south of Silver City and closer to town for acquiring the wiring adapter I needed. Salem was great. U-Haul computer reservations are APALLING! What a waste of my time that was. Everything pre-arranged to save time? You must be joking!!!!

Rating:

2.0

Did not know how to do return and was trying to do return from his cell phone, then went to computer and had all kinds of issues! Not good

Rating:

5.0

Thank you all for your professional treatment of us! We had a smooth transition from old to new location.

Rating:

2.0

WAITED 1.5 HOURS FOR U HAUL PERSONNEL TO SHOW UP. NON CAME, LADY AT RESTRAUNET CALLED HER & UHSAUL PERSON SAID TO GIVE ME KEYS. SHE DID & WE DROVE OFF. A MAN KEPT CALLING MY CELL DAY OF TRAVEL, WAS UPSET THAT WE DID NOT SIGN CONTRACT. CALLED ME AT LEAST 10 X'S. NON PROFESSIONAL, RUDE.UHAUL MAN FROM HURLEY ASSED INS. TOLD HIM I DID NOT REQUEST INS. & TO TAKE OFF

Rating:

5.0

Completely satisfied with service....*****

Rating:

4.0

The operator of this place was very interesting. Interesting community - nice fellow!! Thanks to all that made this a successful trip.

Rating:

2.0

I waited 1 1/2 hours for the truck. I was also charge for 2 days and only used it for 1. From 8am to 3:30 pm.

Rating:

1.0

Waited at the location for over 2 hours to process the rental. Couldn't find the key. Absolutely horrible experience...should have rented in Silver City.

Rating:

5.0

They were very helpful with tips & navigation back to Colorado Springs. Appreciate their services.

Rating:

3.0

i always use equipment alway pull good and straight sure wish i could buy a car hauler from u haul

Rating:

4.0

This is a new U-Haul location and it is very easy to park, navigate. The personnel is still learning, but think it will be nice once it is up and running for awhile. Personnel tried to research our payment issue with the original store.