Customer Reviews for Gateway Storage
(U-Haul Neighborhood Dealer)

947 reviews

523 W 200 N   Salt Lake City, UT 84116
(5th W & 2nd N)

(801) 363-5568

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 5/16/2021: Closed
  • 5/31/2021: Closed

Services at this Location:

Contact Us

(801) 363-5568

523 W 200 N
Salt Lake City, UT 84116
(5th W & 2nd N)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 5/16/2021: Closed
  • 5/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
2.0

The location was in a tight spot, the car dolly pictures did not match the ones you guys sent for damages, the ramp pin sheared off and I had to tow strap the ramp up so I could finish my trip the representatives was friendly

Matthew H. 
Rating:
1.0

This was a joke of a professional interaction. We showed up to this location, which is where we were booked, had our uber drop us off and leave, and then were told they had no truck. It took us 15 minutes to even get the guy to look into our contract and then were told they texted my work phone the night before. He made no effort to help us. No email, no follow up, nothing. We were then sent to another location, which we had to order another uber to take us to, where we were told they didn't have a truck for us either. Thankfully that place was able to contact corporate U-haul, because through out all of this, we could not get through on the phone to ANYONE. We did not find any information online and no one answered a phone at the locations or at the main number. To say this was frustrating is the understatement of the century. Finally, we were told we needed to go back to the first location, they now had a truck for us. One more uber, 5 heavy suitcases moved for the third time, $50 promised in exchange for our troubles (haven't seen that) and now I will do everything in my power to never use Uhaul again! The worst part was listening to the bullsh*t message about how easy everything was. GET YOUR SH*T TOGETHER!

Marcos H. 
Rating:
5.0

Customer did not leave a comment.

Kirill V. 
Rating:
4.0

Customer did not leave a comment.

Douglas S. 
Rating:
4.0

Easy drop off all done on line through app. Put keys in drop box. Did not like leaving back of truck unlocked w/ dolly and pads in it.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Christophe L. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Went well looking forward to my next visit

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

Carol C. 
Rating:
5.0

Customer did not leave a comment.

Andy A. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Emily W. 
Rating:
5.0

Customer did not leave a comment.

Tanner C. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Tom L C. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

This was the easiest and most stress free rental experience! I picked up on a Sunday and used the online pick up and drop off. Smooth as butter. Would highly recommend to everyone who's busy, in a hurry, and prefer a seamless process!

Christine M. 
Rating:
5.0

Customer did not leave a comment.

La Dawn M. 
Rating:
1.0

The office made me sign a form to return the truck with 3/4 of the gas tank. But when I got in the truck and drove for 10 minutes, I noticed that the truck only had 1/2 tank of gas.

Helong Z. 
Rating:
5.0

Customer did not leave a comment.

Amy E. 
Rating:
5.0

Courteous service by Mike at Gateway. Much appreciated!

Mark T. 
Rating:
5.0

Mike at Gateway was very courteous! Satisfied repeat customer! Thanks for the courteous service!

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Jacob P. 
Rating:
3.0

My truck had a broken headlight. I didn't notice at first and then had to find a way to just secure it in place for the move...

Casey W. 
Rating:
5.0

The ease of picking up and returning this vehicle online without another person being present was incredible!

Kevin H. 
Rating:
5.0

no additional feedback great experience

Brian K. 
Rating:
5.0

Look behind the seats for left behind items and/or trash before the next customer rents.

ken W. 
Rating:
4.0

Cleanest newest U-Haul I rented in the last two years. Renting procedure was excellent.

chris N. 
Rating:
5.0

They were very helpful! A little hard to find at first but our GPS helped. It was great having the phone number on our text. Thanks!

Chester D. 
Rating:
5.0

Customer did not leave a comment.

Desmond K. 
Rating:
5.0

would have been nice if you provided a hitch lock

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Jorge A. 
Rating:
5.0

One of the verification items offered was “Passport”. It seems one could take a photo of a passport on the spot but one couldn't upload a stored photo. I didn't have a passport on me at the time of rental but it would have been nice to have been able to use a photo that was already in my phone.

Laurence B. 
Rating:
3.0

Interior of van was dirty. Gas was at 1/8 tank on pick up but listed on contract as 1/4 tank.

Lee B. 
Rating:
2.0

Customer did not leave a comment.

Della J. 
Rating:
5.0

Customer did not leave a comment.

Oscar O. 
Rating:
5.0

Customer did not leave a comment.

Kermith M. 
Rating:
5.0

Clean cab and windows. I had to wipe down foot prints off dash and the windows and mirrors were very dirty

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Dorene S. 
Rating:
2.0

Overall I wouldn't recommend this location. The vehicle wasn't clean. The dash was dusty, fingerprints on the windshield and touchscreen display, dirty doors, and a crack on the windshield. Considering the car has only 6000 miles on it, my assumption is the vehicle has never been cleaned. This review is during the COVID-19 pandemic, so I expected better sanitation for rentals. I like using Uhaul, but would never come to this location again, nor would I recommend this to a friend.

Marc L. 
Rating:
5.0

Customer did not leave a comment.

Cullen W. 
Rating:
3.0

Customer did not leave a comment.

Ben K. 
Rating:
3.0

Customer did not leave a comment.

Norman H. 
Rating:
5.0

Customer did not leave a comment.

Terri H. 
Rating:
5.0

Nothing. The trailer was ready. Pick up was easy and the people were helpful and friendly.

Frank B. 
Rating:
4.0

Customer did not leave a comment.

Schyler B. 
Rating:
5.0

Customer did not leave a comment.

elmer H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Madeline H. 
Rating:
2.0

Rough neighborhood. Trunk stunk like cigarette smoke. Good thing the trip was only 90 minutes.

Nathan W. 
Rating:
2.0

Came after hours, there were several people doing drugs outside the gate, and a couple people living in one of the storage units.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Tomas S. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
1.0

This neighborhood is an unsafe area of salt lake city.

Mark C. 
Rating:
5.0

Check windshield washer fluid

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Pamela W. 
Rating:
4.0

Great setup. Got me a few blankets for cushion. Good experience overall

Charles J. 
Rating:
4.0

Staff was friendly and very helpful. Only thing would be to have the staff who come out to assist wear a mask. Otherwise, online process was seamless and everything was ready on time. Delivery of packing materials was so fast and efficient.

Chesleigh K. 
Rating:
5.0

Customer did not leave a comment.

Saket M. 
Rating:
5.0

I was very happy with my service and vehicle quality.

Melissa C. 
Rating:
3.0

Customer did not leave a comment.

Elliana C. 
Rating:
5.0

All was Great.

Joey F. 
Rating:
4.0

Customer did not leave a comment.

Maryanne H. 
Rating:
5.0

Customer did not leave a comment.

Mario H. 
Rating:
3.0

There was not a restroom available.

Melissa K. 
Rating:
5.0

Mike was extremely helpful and knowledgeable. Great asset to your team

Tom W. 
Rating:
5.0

Customer did not leave a comment.

Alyssa L. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
3.0

Was confusing how to get in to the office since the gate was closed and required a code.

Taner P. 
Rating:
3.0

Things were great - I just wish there was a way to be compensated for not using the truck for the full time. I returned the truck 3 hours early and so it would have been monetarily helpful to only pay for the actual hours used.

Vanessa J. 
Rating:
5.0

Customer did not leave a comment.

LONNIE K. 
Rating:
5.0

Customer did not leave a comment.

hayden W. 
Rating:
5.0

Truck was very dirty on the inside. Spilled drinks in the cup holders and cat hair. I had to clean and disinfect the cab once I got to my house before heading to Boise Idaho. You would think the trucks would be cleaned before you received them but apparently they aren't. I would expect the truck cabs not to be cleaned normally but there is no excuse during covid that the truck cabs aren't cleaned after each rental.

Jacob S. 
Rating:
5.0

Kevin ( i believe that was his name) was very polite and helpful

BRYAN O. 
Rating:
5.0

Super Helpful Staff. Online Check-in didn't work so I had to go to the front office and got help from Mike. He was friendly and worked fast. We also were supposed to have the truck back within 4 hours but the move took longer. Mike quickly found other trucks in the area so that we could use our truck longer to finish the move. Excellent customer service.

Chris A. 
Rating:
5.0

Clean the windshield and in the COVID-19 realm provide disinfectant wipes to wipe the cab

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Carla D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
4.0

The vehicle smelled like cigarette smoke and the entry/exit within the location was so jam packed that I thought I was going to damage the vehicle multiple times.

MATTHEW M. 
Rating:
4.0

There were some challenges with this location, but the staff was very friendly and the vehicle/equipment were clean and ready to go. I think the layout is a bit challenging for larger vehicles getting in and out with trucks, but overall the service was effective.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
1.0

Customer did not leave a comment.

Travis W. 
Rating:
5.0

Help people

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Carmen B. 
Rating:
5.0

It was a great experience! Very helpful and available. Thank you for a wonderful experience!

Max M. 
Rating:
5.0

Customer did not leave a comment.

willard K. 
Rating:
3.0

Maybe better instructions as to where to leave the trailer.

Alisha F. 
Rating:
4.0

The cab of the truck was pretty dirty. It had trash and stunk. Also, your app crashed when we were trying to pick up the truck and wouldn't accept payment. I couldn't get anyone to live chat and sat on hold for 20 minutes. It delayed the whole move by 30 minutes. The only person who tried to help was a nice man running the desk at the location. You need to do better U-Haul. I give the location 4/5 stars for their help but I give U-Haul 2/5 stars for the issues.

Heather C. 
Rating:
2.0

Customer did not leave a comment.

Brian C. 
Rating:
4.0

Very friendly service. Easy and efficient. I would definitely recommend this location.

Ken T. 
Rating:
5.0

Great customer service than last location. Thanks for being awesome!

Yolanda P. 
Rating:
5.0

Customer did not leave a comment.

Colin K. 
Rating:
5.0

I can't remember the guys name who rented me a U-haul truck, but he was wearing a BYU t-shirt, and he was awesome! It was at Gateway storage in SLC Utah. It was on may 2nd at approximately 11:30am. I think I checked my U-haul back incorrectly, but he checked it back in for me, and didn't charge me extra fee's! Give this man a raise! Thank you so much! I sincerely appreciate that so much!!!! -Michele Buck

Michele B. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Allison R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Went smoothly. Dealt with humans and not recordings. Uber driver had a little trouble finding it but google maps got it right first time up.

Joel W. 
No reviews have been submitted for this location.

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