Customer Reviews for Gauthier Auto Service
(U-Haul Neighborhood Dealer)

236 reviews

119 Peterborough St   Jaffrey, NH 03452

(603) 593-3163

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(603) 593-3163

119 Peterborough St
Jaffrey, NH 03452

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

The people who helped me were great. They handled all the details so all I had to do was drive the truck. Pickup was easy. Drop off was easy. Would use them again anytime I need to rent.

mark S. 
Rating:
5.0

excellent customer service.

scott M. 
Rating:
5.0

They were friendly, knowledgeable and quick

Kurt C. 
Rating:
5.0

Customer did not leave a comment.

Aimee L. 
Rating:
1.0

Get a whole new uhaul site with a much better customer service

Clifford R. 
Rating:
4.0

Flexible with my schedule and agreeable in helping

John D. 
Rating:
5.0

Nothing to improve on. Staff very friendly and knowledgeable

Sean P. 
Rating:
1.0

I'm very disappointed that I've been charged for 2 days of rental when I only had the truck for less than 2 hours. I've reached out and haven't heard back.

Anthony M. 
Rating:
4.0

We had to drive 1 1/2 to pick up then 1 1/2!hr to storage. Also air conditioner did not work we did not find out till Georgia. Would like some compensation for these headaches

Margaret E. 
Rating:
4.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Linnea K. 
Rating:
4.0

I would like to be able to proceed with the return without photographing the odometer and entering the mileage after locking the truck and putting the keys in the box I have no more access to the truck which cost me an extra 20 dollars

JUSTIN G. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
3.0

The receptionist was nice but I received no receipt for my drop off. Said it would be emailed to me which it was but said I turned it in a day late which I did not.

janet E. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Customer did not leave a comment.

Dean S. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Haley B. 
Rating:
5.0

I needed to get a booster to get up in cab. Perhaps they could supply in the cab already. They did have one on hand.

Ann-Maureen P. 
Rating:
4.0

I don't want to rate the location poorly because they were very nice. However, the corporate office I assume has greatly failed in this. I was told that the only 26 ft truck was an hour away from my location. There are numerous uhaul facilities in my area. We drove an hour, they did not have the truck we ordered. The only remedy was a 20 ft truck because Uhaul corporate offices didn't do their homework. We ended up leaving 10% of our stuff because we didn't have enough room in the truck. Thanks alot Uhaul for all your help

Joel F. 
Rating:
4.0

Customer did not leave a comment.

Joseph K. 
Rating:
4.0

I was supposed to pick up the trailer in Gardner, MA, per my online reservation. Called Gauthier., they never heard of me. They told me to call Gardner,. They too never Heard of me. Spent half an hour on hold trying to figure out why I got switched to Jaffrey, NH. Never got a good answer, except that's where your trailer is. More than twice the distance from my home. Why? The people at Gauthier we're great!

John O. 
Rating:
3.0

Customer did not leave a comment.

Luke L. 
Rating:
3.0

Cup holders were sticky with spilled soda or something. Sure it's a moving truck, but who wants sticky stuff all over them?

Paul M. 
Rating:
4.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

Customer did not leave a comment.

Jayne S. 
Rating:
5.0

Customer did not leave a comment.

Malena S. 
Rating:
5.0

Polite, clean, caring and very helpful!

Tom W. 
Rating:
4.0

Customer did not leave a comment.

Nancy B. 
Rating:
5.0

Check was fast and easy. I had to change my scheduled pick up time that day, when I called the employee was very friendly and there were no issues rescheduling.

James C. 
Rating:
5.0

Customer did not leave a comment.

michael R. 
Rating:
3.0

when i picked the truck up there was no pre trip inspection of the vehicle I drove a hour and forty minutes to pick up furniture but it was raining and the truck had a pool of water on the inside so i wasnt able to pick up my furniture and now have to rent another truck and there was no offer to make it right seems like i should have got so kind of refund

JASON G. 
Rating:
5.0

Very good experience, no issues whatsoever.

Edward M. 
Rating:
2.0

cigarette smoke so thick i could barely breath. I returned the truck 45 mins late i they charged me for another day. I get it. But it would have been nice to get a break.

Jeffrey T. 
Rating:
3.0

I have rented 5 trucks over the past 2 months and 4 of those times the customer service was terrible. You never have the right size truck available and you don't inform me until it's too late to change my plans. Then the customer representative on the phone is rude and not able to make any accommodations for shortcomings. The trucks have been dirty and almost out of gas every time. That causes unnecessary delays at the beginning of my day. U-haul obviously has no nationwide competition or they wouldn't be in business. Good opportunity for someone to start a business.

David C. 
Rating:
5.0

Customer did not leave a comment.

Donna P. 
Rating:
5.0

Excellent service. No.problems at all..perfect

CHARLES T. 
Rating:
5.0

NOTHING NICK IS THE MAN AND DID AN AMZING JOB

Gregory M. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer did not leave a comment.

Katelin L. 
Rating:
4.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

SHAWN M. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Customer did not leave a comment.

Karen J. 
Rating:
5.0

Everything smooth and accommodating.

Bruce E. 
Rating:
5.0

Customer did not leave a comment.

Katherine T. 
Rating:
5.0

The I haul website was slow slow slow need to improve your web system to much wasted time and delays. The shop was great

PETER G. 
Rating:
5.0

Very nice location,easy going employees, ready to help very satisfied!!

Gustavo R. 
Rating:
5.0

Customer did not leave a comment.

Francesca D. 
Rating:
5.0

Very accommodating and clear on entire transaction.

Cheryl F. 
Rating:
5.0

Customer did not leave a comment.

JO-ANN G. 
Rating:
5.0

They quickly fixed an issue with checkin mileage. Very nice folks there.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Crystal rose R. 
Rating:
4.0

Customer did not leave a comment.

Jean D. 
Rating:
3.0

Used 24 hour drop off, Uhaul doesnt tell you on website or app that photos of things are required thankfully I wasnt about to be screwed and took plenty of photos at drop off. This location wasnt open on Sunday so I called Uhaul to ensure I wont be charge an extra day and found out i needed photos to be emailed. Then on Monday drop off location called and said I was going to have to pay extra for fuel not being at correct level. I refused and location "cleared" added charges.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

paul D. 
Rating:
4.0

Nick Ellis is a professional. We did return the truck cleaner than we got it, and if I had a bit more time, I would have hit it with a power washer to get the mud splatter off the front.

SUSAN S. 
Rating:
1.0

Customer did not leave a comment.

SHARI R. 
Rating:
3.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

Gauthiers Auto Service was a professionally run business. The man there was pleasant to deal with and very helpful.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY P. 
Rating:
3.0

Staff wasn't very friendly or helpful. I felt like I was bother him... mistook my reservation information (pick-up time) which caused me to waste a lot of time correcting it.

sean D. 
Rating:
5.0

Customer did not leave a comment.

Shekiah W. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

Gauthier's saved my day - I had a truck reserved at U-Haul in Keene, where I was living, and the day before I happened to call there to confirm - they told me they had no truck for me since I was going one way - I'd have to go to Jaffrey! This took an hour out of my moving day - however, Steve and Zack at Gauthier's came through, called me right back, got us on schedule. Big Kudos to Gauthier's, bad business policy for U-Haul. (U-Haul, If you confirm a location with a customer, make sure you have a damn truck available for them.)

Sue M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Nothing, everything went great!

John W. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Everything was perfect. Very clean truck and drove perfectly. It was ready to pick up.

charles P. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
1.0

Rude, stole money from me, aggressive, refused to take uhaul until I paid 102 dollars, stole my deposit, will never rent a uhaul from this place

Lorna B. 
Rating:
5.0

Customer did not leave a comment.

ELISA B. 
Rating:
5.0

Customer did not leave a comment.

Alan P. 
Rating:
5.0

Customer did not leave a comment.

Alan P. 
Rating:
1.0

Refund my money

Samuel J. 
Rating:
5.0

The customer service was awesome.

Lori W. 
Rating:
5.0

Consistantly the best place to rent uhauls.Very knowledgeable. Doesn't try to sell you any products you won't use.

Cathie B. 
Rating:
3.0

Customer did not leave a comment.

Nathan C. 
Rating:
4.0

I have had two good experiences with Uhaul. Wish Uhaul locations were open at least until 5pm on Saturdays as that's the day most people move and drop the truck off.

Lynne H. 
Rating:
5.0

Nothing

Waldemar P. 
Rating:
5.0

Customer did not leave a comment.

CHRIS C. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Newer trucks.

CHRIS C. 
Rating:
4.0

Customer did not leave a comment.

gene L. 
Rating:
5.0

It was a night drop off so I didn't see anyone but it was clear where to drop it off and was easy to find

Brett G. 
Rating:
5.0

The trailer had two different identification numbers on it. One on side and different one on back

Anne B. 
Rating:
5.0

Customer did not leave a comment.

charles P. 
Rating:
5.0

Customer did not leave a comment.

Carrie P. 
Rating:
5.0

Customer did not leave a comment.

patricia W. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top