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Jennifer K
Customer Reviews for Gellings Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good experience will probably use it again.
DON H | Overall ExperienceAlso here no interaction with the staff. All done using phone.
Jeffrey Wuploading the pictures should not have to take 20 minutes..
Rick uRude. Act like you was not there. Place was had junk all over it. I was due $50 for not getting my truck day before. He said i was not entitled. I called Rapid City and they took the time to make sure i got my refund. I will say the young guy was friendly and worked hard. While the owner was rude and did little.
Shanandoah GWith great rates and flexible availability, I highly recommend this U-Haul provider. It was inexpensive and easy to get what I needed for moving day.
Kristen BI was told to scan a code for after hours drop off as it was a weekend. There was no code to scan and after making several calls to uhaul I was told I’d get charged $20 if I don’t follow their protocol. Uhaul told me the day and location for returning it. It was a complete fiasco from picking up the uhaul to returning it. Sadly I would never recommend uhaul to anyone.
francis KU-Haul computer program didn't want to work right. NOT Gellings fault. Finally got it to work. Really nice folks!
JERRY AUhaul was backed up and ready to go. Using the app to pick up and drop off worked great!
Sandi GI thought everything was fine from initial reservation to picking up the trailer and them hooking it up!
scott kThank you so much! You made our move possible and productive! We will definitely use U-Haul again!
ERIC KIt was closed the app would not let us do the online return super frustrating.
MATTHEW RI did not have a storage locker.
Robert g | Overall ExperienceNothing. Mr Gelling went above and beyond to provide awesome customer service. I highly recommend Gelling's.
FREDERICK MThe best recommendation I can offer is that there were absolutely no problems for the duration of my use of the storage space.
LEO H | Overall ExperiencePerfect only took a few minutes
LAWRENCE RService was great. When I dropped off the uhaul the location commented that the hook up was "perfect". Thank you to the staff for making sure everything was safe. The location of the drop off was farther than expected, there was a location within 1 mile of the address, but it did not come up on the map when we did the contract.
Julie DI dropped it of on Sunday May 2nd.
Mark HThey charged me for an extra day despite the fact I was supposed to get the day free. ND I have yet to be reimbursed for it.
Jacob KDrop off was quick and easy. No complaints.
CHARLES Weverything went very good
Rollin Sreal clean, had in heated shop,
DENNIS GThey were very helpful as I was moving to Aberdeen got me out of a jam while we moved with temporary boat and trailer storage.
Jason B | Overall ExperienceFour and a half months later, I am fielding reoccurring auto pay charges and false reservations made to my account and visa. I picked up my stuff in the middle of August. Finally reimbursed for two months of reoccurring charges in Oct to be charged again in November (that one did not go through due to maxed visa) to Dec. dealing with a false reservation that I had to call and cancel. Let's hope Carlie, the last customer service agent, was successful in stopping the problem. She was pleasant and cancelled the reservation. But, I also need the initial issue resolved.
kelly bwanted indoor storage for our motorhome and secured space at the fairground for the winter
DAVE/NICOLETTE F | Overall ExperienceWe dropped off the trailer when the business wasn’t open, everything went well.
Robert PExcellent service
Douglas JExcellent service.
DOUGLAS JPerfect experience. In and out in 15 minutes
LEO HService
tu pHeadlights very dim and out of alignment. Very unsafe to drive at night.
Tana RI was able to get the Uhaul I neeeded on short notice and it was returned that same evening. Swept out and with a full tank Need to check on the $25 refund
Kerstin SService was excellent.
Jesse OEverything very good except needed a headlight adjustment very bad and one headlight out
AMY Wnothing
Lea HEveryone was very friendly and made sure I understood everything before I left.... Excellent experience
Lee KDennis Gelling was rude on the phone. The U Haul company themselves are rude and can not full fill reservations in a timely manner. Very disgusted with the whole process I had to go through with U Haul.
crystal mFriendly, helpful people.
barry eElite customer service. Friendly! No waiting.
Amelia BGreat Experience. Moved my youngest home after college. Wish I would have thought of it sooner.
monte wThe trailer was dropped off before it was suppose to be returned. It was returned at 11am the day it was due and it was suppose to be dropped off by 7pm. Two days later, I receive my receipt and I was charged for two extra days, even though the trailer was brought back BEFORE it was suppose to be. Before receiving my receipt, I was contacted multiple times asking where the trailer was, and I explained each time that it was already dropped of at the given location. U-Haul has very poor communication between their staff and it has costed us money. Will NEVER rent from U-Haul again and will not recommend to anyone.
Brett JFAST, FRIENDLY, TRUCK WAS CLEAN AND READY, ASKED FOR 7:30 PICKUP, DENNIS WAS THERE WAITING FOR US. THANKS
Dana BPickup and drop off was great.
JASON Pkeep the good work, which i experienced working with Rod, your representative handled my request professionally by all means thank you
MARGARET AYou guys are doing great
Brian PThey were very helpful to me and everything went great.
JOHN RWas what I expected
Troy T | ReservationGreat place!
Megan P | ReservationVery good service. Convenient location.
JEFF M | Overall ExperienceWe have used the unit to store my belongings when I go home from college for the past three summers. Great location, excellent staff and the facility is secure. Highly recommend!
BROOKE H | Overall ExperienceHeard lots of great things about the people and storage facility had to see for myself wasnt disappointed!!
Privacy R | First ImpressionsSpeedy service, this place is awesome!
Privacy R | First ImpressionsWas easy to get to and find. It was easy to manuever the truck around the units.
Privacy R | First ImpressionsWas easy to find and get to. Easy to manuever the truck to get to the units.
Privacy R | First ImpressionsWas easy to find and get to and get our stuff into the unit, had enough room to manuever the truck to the units.
Privacy R | First Impressions