Customer did not leave a comment.
KELLY SWEE
Customer Reviews for General Rental Center of Cold Spring
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Never ran into any company employees, store was closed before I got there to drop off the truck. Everything was fine though.
Elliot BaumerGreat and easy
Rosemary JohnsonIt was all great, customer service was wonderful, hooked up trailer for me and on the road.
Jeff KehnDropping of was super easy and gentleman who helped me was very friendly.
Mark DockeryAlways the same: great service, knowledgable, and ready when promised!!
rich haselhorstGreat store with lots of supplies!!!
James PlattenVery friendly, helpful, and efficient people
brad neugartOwner was fantastic. Very helpful
Hannah ChartierDrop off place was find -
Barrett TipkaThe 15’ truck was underpowered for its job. No cruise control on a 1800 mile trip. Poor gas mileage
PAUL LOSINSKIWe drove 45 miles to pick up truck. We were told the last person that used the truck lost the gas cap so the check engine light was on. We were told the light might go off. It never did. The passenger light shield bracket broke along the way. The radio stopped working about two hours before the end of our move
Mike AustrengNothing better signs
Reno NicholsGreat host. Really explained things well. I would definitely go back to this location.
Kenneth AndersonI made a reservation for a uhaul truck two weeks in advance and selected a St. Cloud destination where I assumed I would be picking up the uhaul. I was then notified 24 hours prior to picking up the vehicle that I would have to pick up a truck 30 minutes from where I live. This was a great inconvenience as moving is already stressful enough and we lost an hour of our packing time. The actual employee working at the pick up location was great and I don’t want this to reflect badly on General Rental Center in Cold Spring. I just think it would be great if uhaul tells their customers that the location you want to pick up your uhaul at (since you gave me that option) will most likely not be where you’re picking it up.
Joseph WeaverExcellent experience
Mackenzie FritzI had no interaction with agent. All was done on line.
Brian Larkinthanks to the Uhaul reps for walking me through the phone ap, as it was not finding my location. This was a very smooth transaction, the folks in Cold Spring were very good to me. Thanks!
Beth LahrWhen I went to pick up my uhaul, this location didnt even have the dolly I reserved online so I had to pay extra to get the only other dolly they had. Also, they never told me I had to do a mobile check in when I dropped the uhaul off so I ended up getting charged a $20 fee for not doing the mobile check in.
Kristin ThompsonCloser pick up location or give discount for the extra driving required. The location was great, but not a fan of Uhauls policies
Jeffrey WetterlinThe only thing I have a small complaint about is the pick up location. There wasn't a truck ready at the location closest to me. Customer service called and offered consessions for the inconveniences
AL KARASCHThe location was convenient. The experience was fine, but not exceptional.
Eugene LeeNothing. Jeremy was awesome.....
MARK SCHOUVILLERI booked the uhaul for a close and location for my 60 year old parents to pick up. Two days before they get the trailer I get a call that our trailer would be 45 min away. When I called to ask if there was anywhere closer or any other trailers closer the lady was rude and unhelpful. If I am allowed to pick a location then I expect that location to work for both ends.
Thomas MarkmanClosed when I dropped the cargo trailer off. But we did online check in.
Tom CramerDon't use uhaul is my best advice. This experience was just awful.
Mark WoelfelIt is always a great place to rent things from. Thanks!
Jeff MackedanzJeremy is great to work with.
Jeff MeyerJeremy at General Rental was excellent. No problems, all went smoothly. Great customer skills.
Randy JahnkeExcellent help as always. Will definitely use them again.
rich haselhorstThe guy at the rental place was great and made the rental check in very easy.
Jeff PflipsenUhall at St.Cloud East location was the worst customer service I have ever experienced and I will never recommend Uhall to anyone. UHALL and their business practices are horrible and down right deceiving.
Jessie LindalaI dropped off vehicle after hours.
Lee GilmoreThe workers were efficient, knowledgeable and with upbeat attitudes, was a great experience.
Sisters of The O St Benedicttook an hour and a half to get hooked up to the truck because the owner could not get the U Haul system to release the trailer to me.
robin andersonRequested supplies were not available
Trevor FioreWe thoughtt it worked great and appreciated being able to use it.
JEFF MEYERWe were supposed to pick up the rental in Paynesville, MN, but the business was closed when we arrived at the appointed time. Tina at customer service did a nice job of finding another vehicle, but it was another 20 miles away. Thanks to Tina. HMJ
Herb JonesWonderful experience at the Cold Spring U-Haul outlet!
Dave TehaarFirst off, UHaul is almost $150 more than Budget and the location that I picked up is almost 30 mins from where I lived. Also, your roadside assistance really sucks ! I will never recommend I haul again.
Sanjeet GARIMELLA