My u-haul experience was above average. The only thing that I recommend is better seats 💺 Thank you for a wonderful experience!
Qadeer E
Customer Reviews for General Storage Lovejoy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location not only had the vehicle parked outside ready for after hours pick up, but gave the best experience when dropped off as well!
Derek LThank you for the polite and professional service.
Monica RThis is the nicest uHaul location I've ever visited. The male agent was friendly and professional. The truck was like new. The return process for my after-hours return was a small challenge for my non-techy self, but it was met with the help of a female agent when I called the number as instructed.
Scott GMake sure the truck is washed and cleaned. Make sure the tires are checked.
Rosa RSharon was exceptional. The van I rented was waiting for me in front of the building. It was obvious that the van had been recently cleaned out. Sharon was pleasant and professional; I will definitely make this my place of business the next time I need to rent a moving vehicle or need moving supplies.
Michael SMrs. Sharon was awesome!! She was patient and kind!! I love the atmosphere. She knew I was frustrated and overwhelmed. I called her several times before my arrival and she was incredibly helpful each time. It was great to be able to speak to a live person for what I was dealing with and still make sure my pick up and delivery was smooth. Thank you thank you !!!
Joewona RVery friendly people and they were patient with me. I love it will send all my friends there.
Shonta MGreat customer service
DEJUAN BGreat customer service!!!!
JImmy Dget better trucks and don’t charge extra fees after return
Demitris LThe truck was clean, but the low coolant light was on at pickup.
RONNIE AThis is the only uhaul I will rent from. The staff is always nice and professional.
Katina HThe experience of renting a box truck was much easier than expected and the cost was less than expected. Whenever I need a vehicle for hauling I will be rent a vehicle from General Storage Lovejoy.
Denise WI didn't get a receipt, he said the system was down and I would get on later. I still have not received one. Almost a day later.
EVAN OExplain to them the extra charges if they have one
Nina JSharon was absolutely the best so personable and so professional and just a great experience!!!
Keenan MFirst time I do this 100% by myself. Process was intimidating but turned out super easy
Aikaterini CMy rental leaked water on my mattress, box-spring and clothes.
Timothy SAmazing.
Quendarius DThe owner was very helpful.
Elna PKeep the excellent service
Wilbert RFriendly efficient staff
Timothy MOnly thing I ask if employees could park the truck backwards it’s really are for some people and uncomfortable when returning. I’m afraid of hitting property or someone but I love it fast easy and having to talk to someone
REGINA GEmployees were very rude and not helpful.
Tamatha SYour Service were great.
Dennis GBoth representatives at this location was extremely helpful and pleasant to work with. I highly recommend this uhaul location to anyone
MANDISHA HThe services at the location was friendly, efficient, and professional. They informed us of any hidden costs and helped gave thorough info in using the truck. The only complaint I have is the uhaul website. It was not working properly when we dropped off our truck and it took 45 mins just to navigate the drop off process because we kept receding error messages on the webpage.
Hoa NI selected not applicable because the check in process was the pits the online check-in was not user-friendly and neither was the key drop in process there was a document that needed to be with the key or something of which I had no clue what they were talking about and it made the process of checking it in hard not to mention because I was not able to check it in online I would be charged $20 because they would have to be the one to check it in however I left the key in the truck because I had no other choice I had no Understanding of how to get that truck checked in online please make your online check in process user friendly or at least for those who don’t work primarily with online processes
Lora HThe staff was super friendly, I enjoyed my overall experience
Darletta YLower prices.
Romare CThe only problem is that my appliance dolly was not in the truck and when I used the utility dolly uhaul attempted to charge me. This is my only issue.
CATREESE WEnforce the no smoking policy. The truck that I rented smelled of smoke. We had to ride with the windows down in the dead of winter. That is how bad it was.
Brenda KCustomer service was excellent. The agents were very accommodating and helpful. However, the truck was dirty and in disrepair. The ignition would not start unless rigged. I was advised (to my shock) that U-haul corporate refuses to repair it because the truck still cranks! Wow! Faulty ignitions put customers' safety at risk.
Carissa GI rent at this location because, the people are courteous , professional, friendly, and assist me with a smile the majority of the time.
Tanya NThe customer service was out of the park. Both people in the facility were very nice and went above and beyond to help me.
ASHLEY BThe guys in the office were very cool and relatable. They made my experience very comfortable and swift. They explained everything thoroughly without pushing. They talked me into the insurance without talking at all. This is my go to U-Haul destination from here on out.
Marques LAwesome customer service 🎉
CHANTEL KIf the vehicle is on E and we fill it up we should be reimbursed for the gas and not just $12 i put $60 in gas and was only give $ 12 back and i fee that not fair
Jacqueline DIt would have been nice to had been informed that I paid for an entire extra day so I could have taken advantage of having the truck longer. I believe I'm entitled to a partial refund.
Sharhonda AThe people at this location are alway friendly and helpful.
Thomas TGreat friendly and knowledgeable service on Saturday.
Jehan WThere was a warning light on for low tire pressure for one tire when I picked up the truck. That should have been noticed by personnel before renting the truck to me.
Nancy SVery professional service. They make you feel important and valued as a customer. Thanks for excellent customer service. You have won me as a customer.
Jeanette DYour drop-off procedures is long, tedious and somewhat stressful. Its enough to make someone not want to rent from U-Haul.
charlotte vThe overall experience was great. However, I do not understand why I had to go all out the way when there were trucks near me that had not moved in weeks.
Tracy DQuick and easy Improve the Gas Mileage on the trucks.
Duane TEnsure the same sales personnel are there
Andy B