Customer Reviews for Genesee Feeds

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Genesee Feeds

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Thomas T. on

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Alex V. on

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salvatore b. on

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John T. on

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A better handle on how U-Haul calls with a drop off site recommendation. This location told me that i could just drop it off anywhere at any U-haul in Pittsburgh which wasn't accurate.

Ken P. on

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Owners at Genesee Feeds were very helpful, polite and courteous. The 26-ft. truck's windows were apparently left open by previous renter and water stood in the door pockets, both sides. Antifreeze overflowed onto the ground after driving 10 miles to my house, concerning me, however the gauges showed engine temperature to be normal, so that was good. The battery charge light stayed on the whole time but, again, the gauges showed charging to be normal, also good. Except for my fear of driving such a big truck, it was a good experience.

Patricia F. on

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Ardell B G. on

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Jeff G. on

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The vehicle performed well and the dealer that I rented from couldn't have been any better. If the occasion arises I will rent again from this same U-haul agent.

James P. on

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Karl S. on

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I ordered a dolly, but they didn't have one available.

Karen p. on

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James P. on

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Heather D. on

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Janus P. on

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Kenneth M. on

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David G. on

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Michael p. on

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STEVEN P. on

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Alison H. on

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Great experience all the way around the gentleman was extremely nice had everything ready to go it was easy peasy!??

ROBERT M. on

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Nothing,just keep up the great work!

Brian S. on

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Genesee Feeds was excellent for the drop off. I did not like the corporate trying to specify where we were to drop off the vehicle. They said we were to drop it off in Warsaw, NY. We had previously said Batavia, NY was a better location for us. Corporate needs to listen to the customer more.

William A. on

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When I placed my reservation online I asked for a handtruck and paid for it, but never received it. My comment would be to make sure that all the paid for equipment is there.

Tammy Z. on

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Our move was as smooth as it could b. Thank u so much for making it so smooth for us..

Christopher C. on

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I'm not happy because I ordered a truck online and first off it wasn't cleaned like it was supposed to in the back. And when I ordered the truck online I asked for a 24 hour time period and picked the truck up on 2/24/17 at 11:41. And thought it was supposed to be returned at that time on the 2/25/17. But instead I had to have it returned at 730. Why is it when you schedule something they decide that they can change it when you pick it up to a different time frame. Not happy with that. Next time I get a u haul I'm going to double check the paper work and if it's not what it's supposed be then they will change it right then and there otherwise I won't be taking it till its corrected. Plus I was going to get charged for another day cuz I was late turning it it but the guy was able to get it so it was only a one day. But was still not happy with the fact that just cuz someone else needed it the next day u haul is able to change how long you have it without asking the person who needed it and got it first

Ross A. on

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Diana J. on

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Patty M. on

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Judith M. on

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there is no UHaul sign out so I drove past it a few times and even with GPS it wasn't easy to locate in the dark. This added to my mileage. In addition I was given 50 extra miles by the reservation center because I had to drive further to a UHaul dealer since the first Uhaul dealer did not have any trucks. I drove 20 miles further each way. It was very confusing and in the end I did not get the extra 50 miles promised. And was charged. Not a great experience related to the call center and the local reservation center. 1. no truck in Duanesburg as promised. 2. no extra 50 miles given that were promised. 3. drop off was not easy-no signs and no information on where to park.

TIMOTHY S. on

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The 20" truck we rented needed to be picked up from another location as our location did not have one available. Genesee Feeds was wonderful in aquiring and picking up the truck to have it there for us at our scheduled pick up time. However, the truck they recieved had substantial exterior body damage that was not prev. documented. Genesee feeds went above and beyond to document the damage to the vehicle including taking photos to insure I would not be held responsible. Much appreciated, however the damage should have already been documented and repaired by the facility they recieved the truck from. Damage to vehicle included damage to the lower right body which included a sqaushed/restricted tailpipe which made for a rather annoying exhaust noise to have to endure for the entire long distance move. Noise was so loud my wife and I could not carry on a conversation for the entire 850 mile move. A different vehicle with no damage should have been provided to Genesee Feeds by the dealer instead of this one. Regardless, the trip went smooth with no issues other than above described.

Linda J. on

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Just dropped the keys in a box.