Customer Reviews for Genesee Liquor and Tobacco

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Genesee Liquor and Tobacco

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Debra V.
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Customer did not leave a comment.

erwin K.
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Rudy S.
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Jeff S.
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Nice place to rent from.. Owner is very helpful.

KIPPERT H.
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stephanie B.
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NICOLE S.
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The owner is excellent to work with. Very easy process.

steve M.
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Mary Jo A.
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MICHAEL M.
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Cheri O.
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Well lit and clean.

KENNETH C.
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Offer pickup before 10am. Most people want to start moving earlier in the day. Fortunately this location came in early to satisfy my request and I was very happy with their customer service.

Thomas J.
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could not find the location. Only had a small sign on the ground indicating that it was a drop off location. Had to call them to locate. Tried to charge me for damage that I was not responsible for.

Richard S.
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CRAIG E.
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Jason L.
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chrisstopher B.
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Olusegun S.
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The site manager at Genesee Depot was knowledgeable, helpful, and expedient. I did experience problems with the maps link from the uHaul site. I was mis-directed to the wrong location twice. However, overall it was an efficient experience.

Wendy R.
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David S.
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Dan G.
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Tom S.
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Charles K.
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Nice people, good equipment, and no glitches. I would use this location again.

Rudy S.
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Nothing. Very nice and easily accessible place

Michael M.
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I would have given it five stars if we hadn't had problems with UHaul's mobile pickup website (that asked us to upload an image of our driver's license more than three times, and then ultimately said that they were unable to approve our truck pickup and we HAD TO deal with the truck checkout staff IN PERSON -- and they weren't there, due to the fact that we were a bit late picking up our truck rental). THAT problem was a fault of the UHaul website, but I would still recommend that other people NOT COUNT ON BEING ABLE TO CHECK OUT A TRUCK VIA THE MOBILE WEBSITE, and MAKE SURE THAT A PERSON IS GOING TO BE AVAILABLE TO HELP YOU AT THE TIME YOU CHOOSE TO PICK UP YOUR TRUCK. The owner of this business was friendly & helpful, and answered all of my questions when he confirmed my reservation the day before. He's not to blame for not being at the location when we came to pick up the truck, as the UHaul website SHOULD HAVE WORKED for us, but it didn't (and that was NOT the fault of the owner of Genesee Liquor).

Kathleen K.
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John H.
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Ravi thoughtfully made this experience easier for me. Thanks. Note: the engine light is on in the truck.

Jane M.
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Faster check out - kept being interrupted by customers buying liquor. Didn't tell me where truck was parked. Dolly and pads not ready. Tried to short Me pads..

Susan M.
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Town is Genesee not Mukwonago. Clerk was very slow and didn't seem to know what he was doing. Needed more help. Had to constantly stop to check out alcohol sales. At last minute pick up location was changed

RYAN J.
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Customer did not leave a comment.

jeremy B.
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Very difficult pickup procedure. U-haul's fault, not the site in particular.

Eric S.
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I scheduled to pick my Uhaul up at a location in Oconomowoc, WI but then got an email from Uhaul stating that my pick up location had changed to Genesse Depot, WI which is a little over 16 miles away. Due to this change in location, I was forced to go over my 30 miles and Uhaul wouldn't do anything to compensate me. I called their corporate number and talked with a representative who told me that there was nothing that they could do to help out. If I wasn't in such a dire need for the truck then I would have canceled it right then and there. Uhaul changed my location and thereby forced me to have to pay for edtra milage and gas. This is not a good business plan.

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