Customer Reviews for Genesis Auto Sales LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Genesis Auto Sales LLC

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James D.
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The only place in Cincinnati where I used my debit card before it was jacked was this drop off location. Then the card number was used at a beauty supply shop. So someone here stole my card number. Nice. Sorry it took so long to reply. Just cleaning out my email...

gail N.
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Very friendly and fast

Dennis F.
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Customer did not leave a comment.

John E.
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Customer did not leave a comment.

Cynthia B.
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The lady that helped us was very nice. However the truck cab was very dirty. There was a huge sticky puddle of something in the passenger floor , there was white residue in the cup holders, additional white residue in the tray behind the cup holders, it did not look like it had been vacuumed,and the seatbelt stunk of body odor and cigarrette smoke from the previous person which was extremely hard to have to smell for my entire trip. When the truck was pulled up for me, the air was already blowing in the truck. When I left the pick up site, I realized that the truck was not cooling off so I called back to tell them that I couldn't get it to cool. She said to bring it back. When I got there someone went out and showed me that I just needed to switch to the snowflake sign on the knob for A/C so that was my fault that I didn't check out the knobs that I assumed were set correctly by the people when they pulled it up. However as I was driving back to get the air conditioner checked, she started trying to find me a new truck so evidently that canceled my original contract. When I left with the same truck that I started with and then tried to drop it off in Athens after cleaning up all the mess inside from the previous person, I found out that they had no contract on me. It it took the man in Athens drop off spot 45 minutes and talking with 6 different u-haul people to get my contract finally done and my vehicle turned in. This was a huge waste of time for me on a day that we were pressed for time with move in stuff and didn't have that extra time to be taking care of contract issues. Athens State Street drop off was great though.

Heather L.
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Customer did not leave a comment.

Keith R.
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Where to park the truck was a little confusing. First I parked on one side of the building, then saw a sign to park on the other side. When I dropped it off, one of the employees outside loading tires into some other trucks told me to just leave it and they'd take care of it. But then for two days I got emails and calls telling me I hadn't returned the truck. It eventually got sorted out, but they didn't "take care of it" in a timely way.

Christopher S.
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Tristate Yard was great to work with. Friendly and knowledgeable staff. Terrific experience. Thank you, Tristate Yard!

Bradley C.
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It was a junkyard next to a barbed wire fence and a dog barking on the other side. Also this was the second location I had to drive to because the first location never had the truck delivered. THEN I had to drive to a regional facility to pick up the appliance dolly I requested. Bad service and bad location. Fortunately, Uhaul did comp some of the price of the truck and the phone reps were nice, but the locations and situation still sucked.

Shannon S.
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Never again...... Ever!!!!!!!

Max S.
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Customer did not leave a comment.

steve T.
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Customer did not leave a comment.

KEITH S.
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Have them understand accessory rentals

Keith S.
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They don't understand dolly and/or blanket rentals.

joann E.
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Customer did not leave a comment.

Steven F.
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They didn't even cancel the ticket. I got a phone call the day after I dropped it off asking when I was going to drop it off.

Charles K.
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Customer did not leave a comment.

DeVante D.
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Professional and prepared staff.

LORI S.
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Customer did not leave a comment.

Harmeet S.
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I did not like the service with U-Haul in general - was truly disappointed that such a large organization was so disorganized and generally unhelpful.

Zinea F.
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Very pleased with the customer service and I would go there again for all my moving needs.

donna H.
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It was very good, I have used uhaul alot and always get very very good service.

theresa S.
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Trucj wasnt clean in back but was very clean in front seats and ran great will make sure to use again .Thanks

Robert B.
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I booked online so we could pick up what we needed conveniently. But, the dealer did not have a truck and we were referred to one farther away. They were great, but it didn't make sense to pick a dealer of choice in advance and then have no truck available. Couldn't they just transfer the truck to the requested dealer given that the reservation was made a week in advance

Joseph S.
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Customer did not leave a comment.

Kimberly S.
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Customer did not leave a comment.

Kate S.
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Customer did not leave a comment.

Lauren H.
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Customer did not leave a comment.

STEVE M.
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Hi, I have a dispute with the gas charges and have not been able to get a return call from the area manager. TriState is great but U-Haul has greatly disappointed due to over charging

dean C.
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Customer did not leave a comment.

David B.
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Staff was very helpful and friendly

joe H.
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Customer did not leave a comment.

Mary P.
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Customer did not leave a comment.

dave G.
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Customer did not leave a comment.

Corey M.
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Customer did not leave a comment.

dennis G.
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Customer did not leave a comment.

Lisa H.
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Customer did not leave a comment.

wendy W.
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Customer did not leave a comment.

JENE W.
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Customer did not leave a comment.

PATRICIA M.
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Customer did not leave a comment.

Tim B.
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Customer did not leave a comment.

Andrew B.
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nothing.

krista K.
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Customer did not leave a comment.

Stephen B.
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Customer did not leave a comment.

DAVID K.
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Customer did not leave a comment.

Larry P.
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This is the Second U-Haul Location which did NOT SCREW DOWN THE HITCH for the Auto-Hauler. This happened in Kansas when I picked one up to move to Cincinnati. Luckily the Auto-Hauler stayed on my RV/Motorhome while driving to get my Car. But This time and Last Time as soon as I tried to Load the Car the Trailer POPPED OFF my Hitch. I could see that the Screw Down Handle was NOT SCREWED DOWN AT ALL. It could not have unscrewed itself all the way in less than 10 miles in either case.

William S.
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When I called the phone number for this location, it forwarded me to a Uhaul representative off site. They told me the location was open when if fact it was not.

Pamela D.
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Customer did not leave a comment.

Steve S.
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Customer did not leave a comment.

PAM H.
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Including tie-downs would be helpful.

RANDY T.
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great place to rent a uhaul

LASHAWN L.
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Customer did not leave a comment.

SUNNY S.
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Just imagine for 5 miles 4 gallons of gas for 10 feet truck.... What more you wanna check

Rose Y.
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Associates were very friendly and accommodating.

michael B.
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Nothing - very friendly, helpful people. We will be back.

Uko N.
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no comment

DAVID S.
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Customer did not leave a comment.

James C.
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The staff were very friendly and accommodating. Made the process easy and hassle free. Would definitely recommend.

Thomas W.
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The truck was given to me at 1/4 tank of fuel. I know i must pay for the fuel i use, before or after my rental. I had to alter my plans to include a pre-trasit fuel up. This didn't cause me a problem, but it may cause future customers an inconvenience that would cause them not to return.

randy T.
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Customer did not leave a comment.

Randall T.
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great people

JOEL P.
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I examined the trailer the week before we picked it up. one of the chains was damaged and only held together by a pad lock that was not even locked. The trailer had 2 holes in the top that were patched. We brought this to Tristate's attention before we picked up the trailer. U-HAUL was notified. The chain was replaced and we were told the patches were good. One of the patches leaked in the rain on the way up. We had to create a makeshift patch using a plastic bag and duct tape in the middle of the night after driving 9 hours to our destination. Several of the boxes got wet and had to be moved. Overall I am disappointed that U-HAUL would have rented this damaged equipment. Crystal at Tristate was very friendly and helpful.

Fu K.
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Customer did not leave a comment.

MAX S.
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Paid for some boxes and a queen bed bag and they were not provided. My son forgot about them until he had already left the pickup location.

ROBERT L.
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The adapter for my vehicle was not included with the trailer i ordered. I had to drive to a firestone near by and buy the right adapter so the lights on the trailer would work. It was unsafe and unprofessional. Also they didnt give me a furniture dolly and still charged me for it.

ERIC W.
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Customer did not leave a comment.

CATHERINE B.
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Customer did not leave a comment.

SHARON F.
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Just keep doing what you're doing

DIANA S.
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Crystal at Tristate Yard got everything figured out, the mistakes that the Columbus branch had made. She got the mileage clarified, and fixed the numbers in the Haul system to reflect that we owed no more money on the truck. High recommend and appreciate Tristate Yard.

GARY B.
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Great location, asset to U-Haul.

PHILLIP S.
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Customer did not leave a comment.

David E.
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Customer did not leave a comment.

AMANDA K.
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Customer did not leave a comment.

GREG C.
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Customer did not leave a comment.

ANDY J.
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It was a pretty easy process

JANETTE T.
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Customer did not leave a comment.

longhao T.
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good experience!

becky P.
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They need to be more clear when telling someone what is needed to come pick for pick up. Be more prompt with check-in. Don't call customer asking for their whereabouts when they are coming in to pay--that's rude.

dean C.
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Customer did not leave a comment.

julia S.
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Friendly and efficient staff.

dean C.
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Service was the best. Very friendly even wiped down the seats of the van. Will rent from them again.

MARK M.
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This location was not as inviting as I would prefer. The part of town is more industrial, and the store reflected these surroundings - less clean and inviting as the more commercial location where I picked up in downtown Dayton.

ROBERT S.
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Customer did not leave a comment.

TAYLOR C.
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Customer did not leave a comment.

Jason R.
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Customer did not leave a comment.

Lorri D.
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Customer did not leave a comment.

DEANNA S.
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Customer did not leave a comment.

sonja B.
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Excellent location to rent from!

warren M.
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Loved the service will use and recommend this dealer always thank you Good Job!

Sonja B.
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This was an excellent location to rent from. The owner of the business was very friendly and helpful. I will use this location again!

Robert B B.
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The person that handled my reservation was very courteous.

Allen M.
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The lady who processed our request could not have been more helpful or efficient. She knew exactly what she was doing, made sure we had what we needed and did everything in a timely manner while still having to answer the phone and deal with walk-ins. She was an excellent representative of Uhaul.

candace R.
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Customer did not leave a comment.

KATHLEEN L.
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Keep Crystal! She is so very efficient, friendly and presents a professional appearance. She had to call me this morning to say the vehicle had not been delivered to the Wayne Ave. location. She said we could pick it up at the Westwood location. When I said that would be a problem for us, she immediately said, "I will take care of this, just give me 30 minutes." True to her word, the truck was there and ready when we arrived. Crystal is really very personable. The location is very convenient to our home in Wyoming and she makes you comfortable in returning for business which we will on the next college move. Thanks!!

JULIANA S.
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Customer did not leave a comment.

JOHN T.
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The woman at the desk was very nice but it was far out of the way from my home (and the place I requested as a pick up location). They also assessed the trailer and said the tail lights were broken. I had to drive the trailer to another location to get the lights fixed. Once I went to the next location it turns out the lights were NOT broken. The mechanic at the place I picked it up had no idea what he was doing and it cost me a load of time, gas and effort. Terrible experience. Never again.

Scott P.
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Customer did not leave a comment.

anthony Y.
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very helpful. reserving, picking up, dropping off, paying, etc could not have been any easier and less stressful.

rasheeva W.
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Excellent customer service

TIMOTHY R.
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they do not have a trailer for me to read when I got two locations. I reserved on 1 800 number and the trailer was already rented out. wasting an hour trying to get a trailer. The place was nice the 1800 number was awful. well not reserve over the phone or online again what u Haul.

No reviews have been submitted for this location.

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