Customer Reviews for Genesis Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Genesis Automotive

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Thomas III C. on

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Make sure that the reservation has been read and everything that was requested is available and on the truck we had requested som e moving blankets and they did not even notice that on the order and then didn’t have any said that we would have to stop by another location if we needed them so we just canceled the blankets and used all of the towels and comforters we had too protect the wooden pieces

David S. on

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Krista B. on

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Brian T. on

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Pleased with everything except this was not my preferred location for pickup of vehicle. Was not contacted (and only by email, which I only check once a day) that the location for pickup had been changed to one on the other side of town . This was a big inconvenience due to the fact that I had planned out a busy day of picking up the vehicle picking up a new mattress and other furniture before heading home to complete loading the vehicle. Did call customer service and the representative did add more mileage to the rental which did cover the miles traveled.

katherine F. on

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The gentleman at Genesis Automotive was beyond amazing!!

patrick W. on

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real good place to get a uhaul i would go there again

Natasha D. on

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CHARLES W. on

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Patrick Wright was very acccomodating and efficient I will definitely use his company again!

Michael H. on

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was the best place i have been

Jerry W. on

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Nothing. All good.

Tez W. on

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Sonja G. on

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Joseph S. on

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Charlotte M. on

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When we arrived, we basically had to start the reservation from scratch and they were unaware of which equipment we had rented. The person we spoke to had to call some one in order to rent us the equipment because he didn’t know what he was doing.

Kim H. on

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FREEMAN S. on

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Charged 30.00 for gas after I put 10.00 in as requested before returning vehilcle...If a quarter was in tank when i got it drove less than 12 miles plus i put 10 in,truck could not have been on empty when returned, i feel i overcharged 30.00

Chris S. on

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I drove the truck 10 miles and am getting charged for 7 gallons of gas. How about not scamming people?

CHAD N. on

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DANIELLE F. on

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Cancelled my reservation the night before I was due to pick up. I made a new reservation that was confirmed, but no one was there when I showed up. Someone eventually arrived who was not in charge of the U-Haul part of the business, and he kindly helped with a rental. The trailer had not been swept. The pads I had reserved were not available - I had to go to another location to get them.

Susan D. on

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Chadwick M. on

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Gabriel R. on

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william L. on

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Owner went out of his way to find me a trailer that worked ??

Tyra R. on

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Mervin L. on

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this was my first time renting any u-h item. the facility and personal were first class. I thank them and you! Merv Lipscomb

Kyle H. on

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The boss took care of my truck rental quickly and efficiently. The rest of the experience was horrible. I had to leave and go to Advance Auto to purchase a hitch and when I returned, I was ignored by the lady in the back office by the bathroom. The guys that were on his property doing another job had mt rented trailer blocked in with their dump trucks and joked around when the boss told them to move the trucks for a customer. There ended up being a delay and in turn I was late finishing my job. Don't rent from them. Go to a different location!!!!

William F. on

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Check locations most after hours location Drop off is gated .. this place very dark Needs better lighting . Otherwise all good

PETER T. on

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Chasity H. on

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Fast, friendly and reliable. Can't beat that.

Bruce B. on

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Mark T. on

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Julia R. on

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