Customer did not leave a comment.Rebecca L.
Customer Reviews for Gentry Motor Company
(U-Haul Neighborhood Dealer)
Macomb, IL 61455
Services at this Location:
- Mon–Fri8 am–5 pm
- Saturday9 am–12 pm
Special Operating Hours
- 5/27/2023 - 5/29/2023: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tim H.
Gentry was the greatest and best experience I've shared at a U-Haul store by far, this was the best U-Haul experience I've ever encountered. He went out of his way to make sure that customer satisfaction was A-1 and it was, thanks Gentry 👍Mamo S.
Customer did not leave a comment.Carol M.
Customer did not leave a comment.Tyeasha J.
Customer did not leave a comment.David F.
Customer did not leave a comment.ellen V.
To me, your service was excellent!Queen E.
Don't precharge for possible extra days. And if truck brought back sooner, then it's policy to give no refunds? That's not right. If deposit only allowed in cash, then it should be refunded in cash. Very disappointed about that. Neither my daughter or I have lots $Thomas M.
Customer did not leave a comment.Ed K.
Customer did not leave a comment.Victor A.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Kurt H.
Customer did not leave a comment.Amy K.
Upkeep on trucks. Brakes were going out. And it was pulling to one side. Overall, everything worked great.Michelle B.
Nothing it was all good.Jerri S.
There was a computer problem which messed up everything. To their credit they worked diligently to correct everything.KeithW B.
Customer did not leave a comment.Bessie W.
I noticed no deficiencies, so I can't recommend improvements.Frank M.
Customer did not leave a comment.Mike B.
Truck had leaky wheel seal and trailer wire was worn in to, had to be replaced. Equipment needs to be checked over before leaving the lot. Everyone was helpful but delayed us.mereidith K.
So, I have no problem with the actual location of where we got the truck beyond the fact that I suggest you download the application before you get there if you are doing keyless pick up. I was also disappointed that the equipment we'd ordered wasn't in the truck. Finally, if you do run into problems in this location it is best to call the Wash-N-Win location and ask to speak with the manager. The Gentry folks can't answer your questions, including what to do if you don't get the code even though you've already paid. Also, be prepared if you do call for you to be put on hold for an hour and then to have the phone call hung up on their end. Sadly, it was a negative experience for us to use Uhaul. Someone else suggested using Enterprise, which we might have done had we'd known about it.Sarah S.
I understand it was their last remaining truck but a heads up or some recommendations when driving such a big truck would be nice, i originally went for the 17 and got stuck with a 26 foot monster.Tomas E.
Customer did not leave a comment.Mary E.
Customer did not leave a comment.Debra D.
Customer did not leave a comment.John N.
Customer did not leave a comment.Annette E.
Customer did not leave a comment.NATHANIEL A.
Customer did not leave a comment.Jerry W.
Customer did not leave a comment.Brittany F.
Customer did not leave a comment.Douglas D.
Customer did not leave a comment.Erin S.
The person at the front desk was nice and well spoken.kerrin T.
Customer did not leave a comment.Randall W.
Customer did not leave a comment.Jen W.
Customer did not leave a comment.Jacob T.
Vehicle was difficult to start when picking up. Should have known then there would be problems. Starting problem repeated itself throughout move, until vehicle would not start at all after refueling. Rental location was closed so had to call U-Haul roadside assistance, which estimated a 45-60 minute wait. Left vehicle for them at gas station. Note that rental location was very helpful when I picked vehicle up so I think this is more of a U-Haul fleet management problem.John H.
Customer did not leave a comment.Charles N.
Very helpful and friendlyANDREA G.
Customer did not leave a comment.Sally A.
Customer did not leave a comment.Rick L.
Customer did not leave a comment.SHAWN B.
Customer did not leave a comment.BRETT C.
I suppose inspect the truck before telling me it's okay to leave so I don't receive a phone call the next day telling me I failed to return equipment I wasn't given in the first place.Tyler S.
Customer did not leave a comment.Christy G.
Very nice. Super easy drop-off.CINDY A.
Customer did not leave a comment.Ken M.
Customer did not leave a comment.ALAN R.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.MARTIN M.
Customer did not leave a comment.Larry C.
Customer did not leave a comment.Brian E.
No problems with Gentry Motor Company , but our problems were with U-haul app. Since Gentry wasn't open Sunday the day we picked up the truck we were suppose to the app to check it out. The app Did NOT work as it is crap , had to give a call and wait for call to be returned alot later. Same problem when we took truck back and Gentry wasn't open because of the holiday. Had to call u- haul again and was told there was a wait and they would call back . We left the truck and put key in the drop box and when u haul finally was reached we were told it probably would cost us an extra $20 to have them check the truck back in. If they want customers to use the app they need for it to work. Was told by another u-haul dealer that many other people have trouble with their app.DAVID H.
Customer did not leave a comment.LORRIE R.
Customer did not leave a comment.HANNAH S.
Customer did not leave a comment.Betsy W.
John Gentry was very friendly and he had his checked in and ready to in about 5 minutes. I would highly recommend this facility to anyone.Gene J.
Customer did not leave a comment.Brian B.
have the insurance option explained ahead of time-I did not get that until I picked up the truckCHARLES W.
Customer did not leave a comment.Sarah J.
Customer did not leave a comment.Sandra S.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.MAUREEN D.
Katie was very easy to work with. Secured an excellent truck for the move.John S.
THEY WERE FANTASTIC!JANELLE B.
Customer did not leave a comment.SCOTT RAY S.
Long story short. I picked up the rental on July 20th around 4pm in Godfrey IL and returned the rental to this location (Gentry Motors) on the 21st around 12:30pm. Less than a 24 hr rental. I was charged for two days rental and wasn't credited back for the extra day. Waitâ€¦it gets better. Upon returning the trailer the lady refused to check it in. She told me to pull it over in the lot and just drop it and they'd check it in and credit me back. Offered her my paper work and she didn't want to look at it. So I parked the trailer in their lot. I even took a pic of it dropped off in their lot and time stamped it for proof. Then two days later they checked it in and charged me a late fee. I will never recommend this location ever again. Gentry Motors is a joke. This was not a mistake this was intentional as I'm sure this is standard for them. Poor customer service and doesn't deserve to be a uhaul dealer. Fuck you Gentry. I don't give two shits anymore about the $20. You can shove it up your fucking ass.bradley M.
Customer did not leave a comment.Larry S.
Could not have had a better experience. Great people!! Thank you Katie, Ben and Joe!!!JAMES A.
Customer did not leave a comment.Thomas G.
the website was really slow....check process was labor intenseJill T.
Brand new truck. Perfect!Bill R.
They said they would put in a maintenance request on the truckpamela G.
Customer did not leave a comment.John D.
Customer did not leave a comment.Roger M.
Customer did not leave a comment.STEVEN F.
The black tie for the back up chains on the trailer was missing and the drivers door flew open 4 times on the highway.Shaylyn A.
Customer did not leave a comment.PAMELA G.
I was even charged a $54 dollar charge and don't know whyChristopher H.
Customer did not leave a comment.CHAD C.
Customer did not leave a comment.JEFFREY S.
Customer did not leave a comment.David N.
Customer did not leave a comment.CHARLES G.
Customer did not leave a comment.Kevin W.
Additional Services at this Location
We have the largest selection of new trucks!
Trailers & Towing
Our cargo and utility trailers start at $14.95!
We sell hundreds of products to make moving easier!