Customer Reviews for Gentry Motor Company
(U-Haul Neighborhood Dealer)

39 reviews

1719 E Jackson St   Macomb, IL 61455

(309) 836-6808

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(309) 836-6808

1719 E Jackson St
Macomb, IL 61455

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ALAN R. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

MARTIN M. 
Rating:
4.0

Customer did not leave a comment.

Larry C. 
Rating:
4.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

No problems with Gentry Motor Company , but our problems were with U-haul app. Since Gentry wasn't open Sunday the day we picked up the truck we were suppose to the app to check it out. The app Did NOT work as it is crap , had to give a call and wait for call to be returned alot later. Same problem when we took truck back and Gentry wasn't open because of the holiday. Had to call u- haul again and was told there was a wait and they would call back . We left the truck and put key in the drop box and when u haul finally was reached we were told it probably would cost us an extra $20 to have them check the truck back in. If they want customers to use the app they need for it to work. Was told by another u-haul dealer that many other people have trouble with their app.

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

LORRIE R. 
Rating:
4.0

Customer did not leave a comment.

HANNAH S. 
Rating:
4.0

Customer did not leave a comment.

Betsy W. 
Rating:
5.0

John Gentry was very friendly and he had his checked in and ready to in about 5 minutes. I would highly recommend this facility to anyone.

Gene J. 
Rating:
1.0

Customer did not leave a comment.

Brian B. 
Rating:
4.0

have the insurance option explained ahead of time-I did not get that until I picked up the truck

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Sarah J. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN D. 
Rating:
5.0

Katie was very easy to work with. Secured an excellent truck for the move.

John S. 
Rating:
5.0

THEY WERE FANTASTIC!

JANELLE B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT RAY S. 
Rating:
1.0

Long story short. I picked up the rental on July 20th around 4pm in Godfrey IL and returned the rental to this location (Gentry Motors) on the 21st around 12:30pm. Less than a 24 hr rental. I was charged for two days rental and wasn't credited back for the extra day. Wait…it gets better. Upon returning the trailer the lady refused to check it in. She told me to pull it over in the lot and just drop it and they'd check it in and credit me back. Offered her my paper work and she didn't want to look at it. So I parked the trailer in their lot. I even took a pic of it dropped off in their lot and time stamped it for proof. Then two days later they checked it in and charged me a late fee. I will never recommend this location ever again. Gentry Motors is a joke. This was not a mistake this was intentional as I'm sure this is standard for them. Poor customer service and doesn't deserve to be a uhaul dealer. Fuck you Gentry. I don't give two shits anymore about the $20. You can shove it up your fucking ass.

bradley M. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Could not have had a better experience. Great people!! Thank you Katie, Ben and Joe!!!

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
3.0

the website was really slow....check process was labor intense

Jill T. 
Rating:
5.0

Brand new truck. Perfect!

Bill R. 
Rating:
5.0

They said they would put in a maintenance request on the truck

pamela G. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
3.0

The black tie for the back up chains on the trailer was missing and the drivers door flew open 4 times on the highway.

Shaylyn A. 
Rating:
4.0

Customer did not leave a comment.

PAMELA G. 
Rating:
1.0

I was even charged a $54 dollar charge and don't know why

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

CHAD C. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
3.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
No reviews have been submitted for this location.

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