Customer did not leave a comment.Ed H.
Customer Reviews for Georgialina Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael A G.
Very smooth contactless transaction. I wouldn't have changed a thing.Lisa M.
supply someone to help move. seriously, the check in/check out procedures by phone is genius.jEFFREY D.
Customer did not leave a comment.Teresa O.
This location had me to return my truck on 04/06/20 at another location around the corner. However, the trailer was dropped off on 04/05/20. That was a little puzzling, but finding the second location was easy. Thanks for all of your help and God bless you!Linda R.
I like your service and will use it again. Reservation was for 4 hours. I used mobile check out and check in. Software/remote agent was very slow. Process took 20 or more minutes to allow me to pick up the equipment yet the due-back time didn't change. Reservation time was 2:30 p.m. I didn't have the vehicle until almost 3:00, Return time was still 6:30 p.m. Should not the return time have changed to 7:00? Recommendations: (1) speed up mobile check out procedure. (2) adjust return time to when customer actually takes possession of equipment.Glenn T.
It was a short notice rental and the staff was helpful, polite and pleasant.John M.
Customer did not leave a comment.James B.
Awesome service!Derrick S.
Friendly and very kind.ELISABETH L.
Customer did not leave a comment.Annette F.
Customer did not leave a comment.Melaine F.
Open at correct time. I don't know about how they can improve the clay / grave lot where they keep the U-Hauls. Perhaps paving it would keep the clay off the tires and the vehicles from being hard to maneuver out of the lot when it rains - including personal ones.R. Katherine C.
No comment, just did a late night drop off.Barbara C.
Customer did not leave a comment.Chase J.
Truck was filthy Driver door wouldn't close properlyJim A.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.rebecca C.
Customer did not leave a comment.Kathy H.
renting truck was fast and easy, wouldnt change a thingANTHONY F.
When I first got there, didn't have my reservation. So I had to do another reservation. They charged my card $63.28 on the 31st. Then charged my card on the 4th for 63.28 twice and a charge of $28.88. Then had the nerve to say my total was 90 something dollars. When I only rented a 15 inch Uhaul truck and use 35 miles at 79 cent per mile and I only had the truck for a couple of hours. The guy that's works there, said I had to call my bank. Why will I have to call my bank when, the store is responsible for the chargers that has been taking from my account. I wouldn't recommend this location to anyone.Carla K.
There were no packing materials available to purchase at this location. If they had these materials, they could have promoted them in emails, texts that came after the reservation. My sister said a unaudited center that has packing materials was on the other side of town too far to go. Made do with grocery store boxes, which did not have lids. We could have done a better job packing in the truck with boxes with lids. We bought 5 large plastic boxes at Target.Renee M.
Customer did not leave a comment.Tyler A.
Be sure to make a reservation. It speeds your Processibg tineNorman F.
Customer did not leave a comment.Scott A.
Customer did not leave a comment.melissa C.
the Location wasn't a problem, it's in a nice spot. Maybe adding concrete as oppose to a dirt parking area would be a good upgrade later down the road.Victor D.
Customer did not leave a comment.PAUL A.
the receptionist was nice but the two other employees, very rude the female employ rolled her eyes when myself and another customer said we were there for U-Haul pick-up. The male employee stated "the U-Haul's can wait, I need those print outs".Andres R.
After reading some of the reviews I was a little nervous about this location. However, I made a mistake with my reservation, and the ladies at the counter did everything they could to get me taken care of. Overall, very pleasant experience!Joseph N.
Customer did not leave a comment.Scott R.
Customer did not leave a comment.ruby B.
Extending the usage of the vehicle. I called customer service due to rental location being closed on weekends to extend current reservation for two additional hours. The customer representative stated I needed to pay for a full additional day of rental. I feel there should be a little more flexibility with fees by the hour instead of an additional day. As I returned the vehicle 14 hours early. Therefore it is returned to inventory to rent to another customer and I am still being charged a full days rate. That's not taking care of the customer.Tahitia P.
Original pick up location was closed and had to find an alternate the day of pick up. Having to find another location in the middle of a move day is completely unacceptable. Original location should have notified me of their closure. One of the WORST moving experiences with UHaul !Richard H.
The pickup location that was on the reservation was closed on pickup day and had no trucks. Was on hold for 30 minutes trying to get through to customer care only to be told to call the reservation manager. Got routed to another pickup location. The truck was in poor condition and filled with ants. Probably worst experience I have ever had with uhaul. And did they offer anything for the inconvenience , of course not.Eric P.
Staff members were friendly and knowledgeable.Milton G.
Excellent trailer & I appeciate the mechanic that helped me get it hooked up. He also gave me some good advice for the trip.Mark C.
Customer did not leave a comment.Dave B.
This location is easy to get to and every one of the staff there are all very friendly, professional,kind and also got me a truck very fast. Great job ??!!Alisa H.
Customer did not leave a comment.Roberto D.
Lexi was extremely helpful in planning for and acquiring this rental.TANYA G.
Customer did not leave a comment.JAMIE G.
Customer did not leave a comment.Marilyn B.
****BEWARE THIS OF THIS LOCATION******I went to pick of the vehicle and at first they came across as very nice. Well I rented the largest truck they had and was hesistant about shoosing this pick-up llocation because of the reviews but thought I would give it a try since it was close. WHAT A MISTAKE!!! The truck was old and in poor condition. I guess the fact they didn't walk us out to it go over it should have been a sign. Then they parks the vehicles in the poorly maintained field that is a long ways from where you have to drop the keys and to top everything off they tried to charge me $25 clean up fee because they claimed to have had to extensively clean the vehicle and would sent photos to show the mess. WHAT A JOKE. It was a receipt, and a tiny piece of rope. If they call that extensive and feel they need $25 to do that my goodness!!!! UHAul customer did reimburse it so Kudos to them for seeing the BS! I will never use this location AGAIN!!!Angel P.
Difficult to pull into, small dirt lot.Jessica H.
Customer did not leave a comment.Mark B.
Make sure all the lights are workingRobert P K.
I reserved the truck for 7:30 AM. The automotive repair Georgialina does not open until 9AM on Saturdays. When I explained to both parties (Uhaul and Georgialina) I just got blame directed at each other for the inconvenience experienced by me. I guess you get what you pay for. I'll be using someone who is more professional next time.tary H.
Parking lot is tiny. They want their trucks parked next door on a dirt lot but don't have any signs and it's very hard to turn around in that lot. Not helpful at all.Kristine B.
Customer did not leave a comment.John H.
Customer did not leave a comment.Walter B.
I will email my complaints, but the key was not in the box and no one was at the location to help me. We had to come back to the location to get a key after Uhaul got in touch with them, but it put us off several hours. Also, we were charged for a hand truck that was not in the truck as requested. In addition, my bill shows they added $14.03 for gas (I put gas in the tank and I thought it was full. I won't ask for a refund on this because I can't guarantee it was), and a cleaning fee of $25.00 was added. This has never happened to me before using Uhaul. I will never use this location again. One good note though, Uhaul did extend my rental one day since I was delayed in getting the truck.RUBY R.
Customer did not leave a comment.DARREN M.
I don't think you could improve from the services your already given. The staff was very friendly and helpful. They walked me to the car hauler I rented and walked me around it and explained everything to me. They even hooked it to my vehicle..Gave me a free cup of coffee also..I rate them 11 stars. Great place to rent from. ThanksTracy Austin B.
Everything went great. Made the reservation online; checkout when I arrived very fast. Staff very friendly and helpful. Truck was almost brand new, only 29K miles on it.Preston H.
Customer did not leave a comment.Jon B.
Customer did not leave a comment.Andrew K.
Rented trailer in Evans, GA to Hilton Head, SC, was informed that I had to drive 1.5 hrs to drop off trailer at a different location in Beaufort, SC.Leland C.
Customer did not leave a comment.Yvonne P.
Lights didn't work. Trailer was covered with ants inside.Robert H.
Some guy called me from ?I?(404) 922-7496? ask me did I have the key I told him no I dropped it on at the turn in site.He said he had the key to that uhaul. I told him it must be a duplicate cause I drove it from Augusta to va with a key. I even called the drop off site back they said everything was fineTim S.
Customer did not leave a comment.Thanh T.
Customer did not leave a comment.ERIC M.
Contact customers if equipment availability changes on customer's reservations. Please read U-Haul reservation notes and price quotes from the computer, I have set information from my initial reservation but when I went to the new location, it was like they didn't have any information about my reservation, equipment needed and my destination. Please do better by your customers.louis G.
Trailer was parked above a depressed roadway without any blocks behind the wheels; when raising the trailer hitch, the trailer began to roll into the depressed roadway; very unsafe condition!Peter T.
Trailers are stored on a lot that was very wet and muddy. Almost needed to use 4 wheel drive because it was that bad. Need to consider placing gravel or something to make it easier to get in and out of after rain.Jonathan A.
No greeting on arrival, was asked to re-park truck on lot next door in mud and while raining. No turn in inspection or comments from staff. Just park truck and give us the keys.William C.
Customer did not leave a comment.Rae Ann R.
Customer did not leave a comment.Steve A.
Customer did not leave a comment.Daniel L.
Customer did not leave a comment.James M.
Customer did not leave a comment.Kyle W.
Customer did not leave a comment.Nakeisha T.
Customer did not leave a comment.Donnell H.
The guy who hooked the trailer acted like it was an inconvenience. The grass was tall and grown up all around the trailer. When we got the trailer home, it was infected with spidersAlison C.
Truck was dirty and was infested with ants. I had to do a inspection and make sure damage to the truck was noted.Richard W.
Customer did not leave a comment.courtney R.
I clicked yes on clean and well maintained but it needs to be repainted.Edward S.
Customer did not leave a comment.stephen a M.
Customer did not leave a comment.Kevin F.
Unwilling to work with me to get a hand truck to use. Sent me elsewhere to a unit that was closed. Ended up wasting an hour and traveling to a third facility to get one.Steven A.
couldn't honestly say how to improve...it was a perfect experience.Ryan G.
I love the Sunday sign hours: Openâ€”â€”-Close Godâ€”â€”â€”-Day ????????????????????Tonia W.
Customer did not leave a comment.mayrland G.
Customer did not leave a comment.Neil L.
The front desk was very nice and friendly and everything went well!!!Karen U.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Giri V.
Customer did not leave a comment.JEFFREY G.
Customer did not leave a comment.Greg P.
Reserved a certain U-haul truck with a dolly before hand, neither were available when arriving to pickup. Why? Were told these items would be available upon arrival. The truck had mud, grass, and stones packed on mud flaps which came off into the road while enroute. The process to pickup was lengthy. When reserving a certain vehicle is made and confirmed, said vehicle should be available as well as any extras.ROBERT S.
Customer did not leave a comment.Warren V.
Customer did not leave a comment.Nancy P.
Customer did not leave a comment.Alexander S.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.Lashara S.
Customer did not leave a comment.Keith L.