Customer Reviews for Georgian Bay Recreation Wasaga Beach
(U-Haul Neighborhood Dealer)

424 reviews

707 River Rd W Unit 7   Wasaga Beach, ON L9Z1N7

(705) 429-8553

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: 11 am–3 pm

Services at this Location:

Contact Us

(705) 429-8553

707 River Rd W Unit 7
Wasaga Beach, ON L9Z1N7

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: 11 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Maintain good service and communications

John W 
Rating:
1.0

just don't mess with your customers, you pushed me to drive 2 hours away from reserved location to pick up a truck. It costed me time and money. This is the second time happening to me.

HAMID S 
Rating:
1.0

Was a field at the end of a parking lot. I was worried about leaving trailer at the location

John P 
Rating:
5.0

All around was smooth . Thank you

Derrick S 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE-CYNTH R 
Rating:
5.0

The employees at this location are truly top notch. It was very busy when I arrived and they handled everyone with the utmost professionalism even when a not so polite customer in front of me was being rude. The young lady handled it wonderfully. People should really try to be nice and respectful, it goes a long way. Kudos to the staff at Georgian Bay Recreation.

Mike W 
Rating:
5.0

Customer did not leave a comment.

Nicola F 
Rating:
5.0

Customer did not leave a comment.

Brian D 
Rating:
5.0

Customer did not leave a comment.

Rick S 
Rating:
5.0

Customer did not leave a comment.

GEORGE M 
Rating:
5.0

You can use this location as a training centre. Seriously, it was the best experience. Wonderful people, clean location and a variety of trucks and trailers with all the accessories you need and very affordable- no crazy mark ups! Professional, kind, honest, patient, informative… as Tina Turner would sing- ‘simply the best’!

Darrell S 
Rating:
5.0

Good location to get in and out of.

Marvyn R 
Rating:
5.0

Great experience. Gentleman who helped was very pleasant and friendly.

SUSANM C 
Rating:
5.0

Good service. well satisfied.

David W 
Rating:
5.0

Customer did not leave a comment.

RAY D 
Rating:
1.0

Customer did not leave a comment.

Shannon B 
Rating:
5.0

Great customer service .. the rental was perfect. I would definitely Use this location again .

Steve B 
Rating:
5.0

Customer did not leave a comment.

Jordan M 
Rating:
5.0

Customer did not leave a comment.

Steve Y 
Rating:
5.0

Customer did not leave a comment.

CARSTA N 
Rating:
5.0

Super great customer service. This location goes up and above to make the rental transition smooth from start to finish. Also addresses any concerns with a professional manner and knowledge.

Clinton M 
Rating:
5.0

Customer did not leave a comment.

Marlene B 
Rating:
5.0

The couple that run this store we’re very pleasant and helpful.

peter V 
Rating:
5.0

Very efficient and friendly customer service.

CARLOS K 
Rating:
5.0

Customer did not leave a comment.

Rudi R 
Rating:
3.0

The staff was great the location is a pain for picking up equipment. The actual equipment is horribly maintained, no fault of the staff at location

Dakota M 
Rating:
5.0

Customer did not leave a comment.

RAY D 
Rating:
5.0

Service is very good , people friendly and kind...

DONNAJ Q 
Rating:
5.0

Nothing…..customer service was excellent!

J M 
Rating:
5.0

Excellent service

Ken P 
Rating:
5.0

Customer did not leave a comment.

Jacqui M 
Rating:
5.0

Customer did not leave a comment.

Victor m 
Rating:
4.0

Customer did not leave a comment.

Bryan B 
Rating:
5.0

Overall a good experience, I was able to pickup vehicle that was reserved, and on time.

Neville M 
Rating:
5.0

I rented a vehicle hauler but the vehicle that we went 15mins away from the rental location would not fit properly so I returned the hauler so had it maybe an hour and 15 mins. I was charged a full day and I think this was not fair. Shouldn't charge a full day.

DONNAJ Q 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
5.0

Also very polite, friendly and informative.

Tamara R 
Rating:
4.0

Customer did not leave a comment.

CATHY N 
Rating:
5.0

Customer did not leave a comment.

Ken C 
Rating:
5.0

Great online booking platform Great people at service locations High quality rental product. Flawless experience!

Robert V 
Rating:
5.0

Customer service was excellent here! Professional, friendly, and helpful.

James D 
Rating:
4.0

Customer did not leave a comment.

Rick D 
Rating:
5.0

Customer did not leave a comment.

Frank A 
Rating:
5.0

No changes everything as it should be.

DONNAJ Q 
Rating:
5.0

Customer did not leave a comment.

David O 
Rating:
5.0

Customer did not leave a comment.

Michelle A 
Rating:
5.0

Absolutely nothing

Joseph N 
Rating:
4.0

App was not very good at all and luckily the girl that works in store came early to help me with my reservation and getting vehicle

William S 
Rating:
5.0

Customer did not leave a comment.

RAY D 
Rating:
5.0

We needed a trailer last minute kind of thing and Jess and Mike came through for us.

Tom M 
Rating:
2.0

I did not want to drop off the trailer when the location was not opened. Because they didn't open until 10AM I was late bringing the trailer back even when I called to let them know. I was told it would be ok to bring it in later. There was no mention of a late charge.

Patricia M 
Rating:
5.0

Very good service helped me out with the cleaning charge the pickup place in Richmond hill did not clean the cab but Jess in Wasaga beach reversed the $28 charge for the cleaning thank you

Nick K 
Rating:
5.0

All went well, service was good, truck was clean. Well done

Gerald G 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Instructions on how to return vehicle through cell phone.

Peter C 
Rating:
1.0

Very bad customer service disrespectful and rude Accused us wrongful and threatened to call police when we were in the rights. For just 7km more discrepancy which was their fault. Never renting uhaul from this dealer again.

Dularie M 
Rating:
5.0

Customer did not leave a comment.

RAY D 
Rating:
5.0

The U-Haul at this location was great help! We saw them inside the trucks cleaning them before we got our truck. We wanted to pick up our truck before the store opened that day but the U-Haul website was having technical difficulties. U-Haul itself needs to fix their 24/7 website to make it more user friendly. Thank goodness the store was open on a Saturday to assist us. They let us keep the truck as long as we needed so we didn’t have to rush our already stressful moving day. Very friendly staff, nice family orientated business! Please note, if you have issues with U-Haul itself, do not take it out on these small businesses who are just “uhaul dealers” they do their best to make uhaul available in more areas for us and have no control over the websites or the cooperation on the phone. Would definitely recommend this location to a friend, easy process, very friendly to deal with and even called and left me a message to let me know we have forgotten something behind which is for a doll cabinet that’s been in the family for many many years. Thank you!

Angie H 
Rating:
3.0

Customer did not leave a comment.

Donna H 
Rating:
5.0

I believe Uhaul as a company should automatically delete any KM's from a reservation when they are not able to commit to the availability of a rental at the local location that the customer is reserving. I was billed for extra KM's when Uhaul knew they sent me to a further location yet still billed me. The location in Wasaga had my rental ready and with no issue so just clarifying my previous review. Jess at the Wasaga location is awesome. Thanks.

Urbano C 
Rating:
5.0

Customer did not leave a comment.

ERIN E 
Rating:
5.0

Customer did not leave a comment.

GEORGE M 
Rating:
3.0

Customer did not leave a comment.

Kelly D 
Rating:
5.0

Customer service was excellent! Very satisfied Cheers Mario Morizio

Mario M 
Rating:
5.0

Customer did not leave a comment.

GEORGE M 
Rating:
5.0

Nothing at all always feiendly and efficient and very helpful.

David B 
Rating:
5.0

Customer did not leave a comment.

Charles S 
Rating:
5.0

Customer did not leave a comment.

John Y 
Rating:
5.0

Customer did not leave a comment.

Doreen c 
Rating:
5.0

Customer did not leave a comment.

Kelly P 
Rating:
5.0

Customer did not leave a comment.

David R 
Rating:
1.0

Vehcile worked as planned. I have an issue with the damage charge for a "potential" window chip , not a crack in the windshield. the damage charge is disproprotionate considering the voluntary disclosure. pls call me 705.888.0189. thx

Florijan P 
Rating:
5.0

Customer did not leave a comment.

BILL K 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Customer did not leave a comment.

Charles S 
Rating:
5.0

Customer did not leave a comment.

Sylvia R 
Rating:
4.0

Customer did not leave a comment.

Glenn H 
Rating:
5.0

Customer did not leave a comment.

peter V 
Rating:
5.0

Fix your check in online so it is easier. I lost 45 minutes waiting for a call back and trying to check in.

William L 
Rating:
5.0

Customer did not leave a comment.

Rob s 
Rating:
2.0

I reserved a truck for a move Monday Nov 20. Specific to pickup time at 2pm. When I arrive the employee onsite said my reservation was cancelled and truck rented to someone else. Even though the truck was still on site. Employee wasn’t particularly helpful and I won’t be returning to this location. Terrible customer service.

Adrian W 
Rating:
5.0

Couldn't get into uhaul app to report the return of vehicle and transporter... But the drop off location very helpful in assisting me with the return...

Dave S 
Rating:
5.0

Customer did not leave a comment.

Monic R 
Rating:
5.0

Everything went well and it was easy to pick up and drop off.

marilyn k 
Rating:
5.0

It would have been nice to have a couple of straps attached inside the truck to secure some items

janis m 
Rating:
3.0

When I dropped off the truck at the location in Wasaga Beach, it was after they had closed. I didn’t know where to park it and I didn’t know where to leave the keys as there was no signage. I finally found the drop box and just left the keys there. I didn’t go inside as the location was closed so I couldn’t comment on the cleanliness, can’t comment on the staff, and it’s difficult to rate this location because the location was closed.

Rick T 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
5.0

Customer did not leave a comment.

Brian C 
Rating:
5.0

Customer did not leave a comment.

Kelly N 
Rating:
5.0

We received 100 percent cliental. Great people to deal with I will be back when needed. Thanks for everything.

Lynn S 
Rating:
1.0

I rented a pickup truck for towing a very small trailer and returned it in exact condition shortly after. I was charged for cleaning. Very unfair and unprofessional.

Tony T 
Rating:
5.0

Customer did not leave a comment.

RAY D 
Rating:
5.0

This location has amazing and hardworking staff. They go above and beyond to make sure your rental goes as smoothy it can. Sometimes there are things that happen beyond their control, but they make sure to try to fix the issue before it becomes a problem, or fully explain it to you. Great job all around!

Mike W 
Rating:
5.0

Although I had difficulty with U-haul customer service via phone, this location was helpful after drop-off. It’s unfortunate U-haul doesn’t offer this same level of service to its customers when trying to clarify anything when calling in..e.g. the closest drop off location, coordinating movers booked through U-haul with the pick up time for the truck, and clarifying the fuel gauge vs. “miles to empty”.

kaitlin v 
Rating:
5.0

Customer did not leave a comment.

Sabrina S 
Rating:
5.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Staff was nice

tim p 
Rating:
5.0

Very friendly service

BARBARA B 
Rating:
5.0

Great service. Jess was very pleasant. Assisted us with great customer service with our concerns.

JENNIFER C 
No reviews have been submitted for this location.

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