Customer Reviews for Georgian Bay Recreation Wasaga Beach
(U-Haul Neighborhood Dealer)

199 reviews

707 River Rd W Unit 7   Wasaga Beach, ON L9Z1N7

(705) 429-8553

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat-Sun: 10 am - 5 pm
Special Operating Hours
  • 5/21/2022 - 5/23/2022: Closed

Services at this Location:

Contact Us

(705) 429-8553

707 River Rd W Unit 7
Wasaga Beach, ON L9Z1N7

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat-Sun: 10 am - 5 pm
Special Operating Hours
  • 5/21/2022 - 5/23/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tyla B. 
Rating:
1.0

Customer did not leave a comment.

Jamie V. 
Rating:
5.0

Customer did not leave a comment.

Edward U. 
Rating:
5.0

No recommendations.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

HAMMITT M. 
Rating:
5.0

Customer did not leave a comment.

Ron M. 
Rating:
5.0

Customer did not leave a comment.

Darryl J. 
Rating:
4.0

Customer did not leave a comment.

Alan H. 
Rating:
1.0

Worst customer service. Very rude. Slammed the phone on me. Would never recommend. Teach them customer service please or your brand is going doenhill. Not sure if its the location i talked to to get the timeline extended or was ot customer service agent. The person i wS transferred to on phone was very rude and unprofessional and so was the women who called to confirm the truck return. Just to mention i was as polite and nice as I could be with them even though i was a customer but they seem to do a favour on you by renting their truck as if we are renting it for free! I am sorry to say but if you want to hear what a worst customer service looks like you should listen to my last two conversations with you guys. One was a call from georgian bay wasaga beach and one was a call i made before that to customdr service.

Preetpal Singh P. 
Rating:
4.0

Customer did not leave a comment.

Debbie C. 
Rating:
4.0

Customer did not leave a comment.

STEVENL H. 
Rating:
5.0

Fantastic

steve B. 
Rating:
5.0

She went out of her way to accommodate my needs Thanx again

BRADLEY F. 
Rating:
3.0

When you order a truck and trailer you shouldn't get a call 2 days before you move that it's not available! Also why do you need to charge extra fee on drop off?

Cathy R. 
Rating:
5.0

Very friendly. Pick up and drop off was very smooth and quick. Would definitely visit this location again.

Nadia S. 
Rating:
3.0

When I originally called they said they don't have one way drop off trailers, but when I called the 800#, it turns out they do schedule one way drop off trailer rentals from that location. When I picked up the trailer the attendant was not attentive and didn't come out to help connect the trailer to my car.

Greg L. 
Rating:
5.0

Customer did not leave a comment.

Walter W. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Judith A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Tammy W. 
Rating:
5.0

Customer did not leave a comment.

CINDY K. 
Rating:
5.0

Make the pick up process easier, location of vehicles and location on phone are not the same, also would highly recommend telling people they need to use the chrome browser to make the process easier.

Katryna L. 
Rating:
5.0

Online pick up and drop off was easy enough to navigate through but a bit tedious, especially at the end of the day when you're tired, it's cold and windy outside and you just want to go home.

ROBERT N. 
Rating:
5.0

Excellent everything was perfect Thank you.

NICHOLAS PATRICK M. 
Rating:
4.0

easy to book. easy to pick up easy to return.

FREDJ S. 
Rating:
1.0

I can't recall a worse "customer service" experience than what was I was subjected to by Jess Sammons, one of the two co-owners of this franchise.

DAVIDROBERT C. 
Rating:
5.0

Went perfectly

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

MELODYA W. 
Rating:
5.0

Nothing

W-DOUGLAS N. 
Rating:
4.0

Customer did not leave a comment.

JESSICA R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

ANN-MARIE A. 
Rating:
5.0

Customer did not leave a comment.

GORDOND B. 
Rating:
5.0

Customer did not leave a comment.

Rob S. 
Rating:
5.0

Customer service was awesome! Thank you.

Kelli M. 
Rating:
5.0

Friendly staff with quick and efficient service.

JEFFERY F. 
Rating:
4.0

Customer did not leave a comment.

Alexander U. 
Rating:
4.0

The team was friendly and personable. They made the transaction fast and easy.

BRIANW G. 
Rating:
5.0

It was a great experience I can't think of nothing for them to do to improve upon it

Jesse G. 
Rating:
5.0

Everything went well with this location. The staff were very nice and helpful. Excellent coordination between this location and the uhaul website.

Ian D. 
Rating:
5.0

Customer did not leave a comment.

Elaine T. 
Rating:
5.0

Customer did not leave a comment.

Corey F. 
Rating:
5.0

Both girls working at the time I dropped trailer were fantastic. They were professional and made the drop off so easy! Highly recommend this location.

LINDA C. 
Rating:
5.0

Customer did not leave a comment.

MAKAR T. 
Rating:
5.0

Location is easy to find and easy to pick up

DAVIDF C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

INGO S. 
Rating:
3.0

Easy drop off location.

TERESAM B. 
Rating:
5.0

Service at Wasaga Beach was great. Below has nothing to do with the wasaga beach location. However I was suppose to pick up the trailer in Midland. When I arrived the trailer was not there. Contact uhaul and all they could offer was to pick up a trailer an hour out of my way. I asked if I could grab a cube van as I was on a schedule they said yes but would not offer any type of discount to assist the situation. They didn't even mention the $50 credit as per their contract until I asked. They did not apologize for any of the inconvenience.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Carolyn N. 
Rating:
1.0

Get a new store owner/manager. I made arrangements with an employee to pick up a trailer in the morning as the location doesn't open till 10am around 11 someone called me and said I couldn't pick up the trailer as it was reported stolen I was completely flabbergasted as I had made arrangements to pick up off hours I immediately dropped everything and went to the location to talk to the police The owner just started screaming at me saying I stole the trailer and he wanted me charged with theift. The police kept telling him to stop talking but he wouldn't so they escorted him away three times while I was talking. In the end I was able to keep the rental for the day but I was forced to pay an extra 20 in insurance I did not want. Please save yourself the hassle and drive to Collingwood to rent from u-haul

BRADLEY W. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
3.0

i reached out to customer service about charges on my bill and no one has contacted me.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

DUARTEMANUELDA C M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

They were really nice and helpful

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS K. 
Rating:
3.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

The young woman who was working was so efficient and sweet!

SUSANM D. 
Rating:
3.0

Reservation pick up location was changed four times.

JESSEBT B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Very fast, friendly service

PATRICIA B. 
Rating:
4.0

Customer did not leave a comment.

Jana R. 
Rating:
5.0

Customer did not leave a comment.

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

It says on the side of the truck $19.99 for the day , I rented the truck for the day and it cost me $ 66.oo + how do I get the truck for $19.99? Please advise Donna 705-627-2533

DONNAJ Q. 
Rating:
4.0

Customer did not leave a comment.

YVANLEO-PAUL G. 
Rating:
5.0

Customer did not leave a comment.

GILBERT L. 
Rating:
2.0

Fix the phone so it doesn't hang up on customers every 5 seconds.

CHANELDAPHNE P. 
Rating:
5.0

I rented 2 different trailers over 4 days and both of my check-ins and drop offs were amazing. Chelsea is incredible, she assisted me with an extension on one of the trailers because the website was giving me troubles. All in all I would definitely recommend this location for your Uhaul needs. Amazing customer service, courteous staff and quick to assist. Thank you for your incredible service!

JASON S. 
Rating:
5.0

very easy and quick to deal with thanks.

STEWART S. 
Rating:
5.0

Initially I signed a contract for a 2 day rental, which I have a copy of. I returned the trailer in the 2 days but was told that I was being charged for 4 days. I've rented trailers before and only paid for what I signed for. Joe signed my name on the contract and didn't let me in the office and he advised that I would only be charged for the days I used the trailer. I am totally dissatisfied with the way this has been handled.

gary M. 
Rating:
5.0

Customer did not leave a comment.

CINDY D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Marcin S. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

The young ladie in wasaga beach was very good , Excellent customer service.

CLAUDEJ V. 
Rating:
3.0

Drop off was simple but even though we returned the truck with much more gas than we needed to (at todays prices, about 30$ worth) we were charged 8$ more for mileage.

PATRICIAL W. 
Rating:
5.0

I had a very nice experience. The lady who met with me did all she could to make sure I got the equipment I needed, and that it fit our hitch and electrical. Thanks very much!

EDDISOND E. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

The lock for the back of the truck was very difficult to get open. I wasted an hour and a half of my rental time trying to get it open. I was so frustrated.

Peggy M. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

J-Blair H. 
Rating:
5.0

The Wasaga Beach location is awesome!

DENISEJ C. 
Rating:
3.0

The vehicle was clean but it has seen better days. Body rusted below drivers door - just an observation.

MARY P. 
Rating:
5.0

Very good experience, person supporting me did an outstanding job.

MICHAEL J. 
Rating:
5.0

5 star service Friendly Courteous Very professional Efficient

LUIGI M. 
Rating:
1.0

Who ever answered the phone should never be allowed to actually speak to people. I just laughed shook my head and hung up the phone.

Justin R. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

LARRYR C. 
Rating:
4.0

Customer did not leave a comment.

DAVIDCHARLES F. 
Rating:
5.0

We need better notice when the truck is not available and the pick up location is changed. 14 hours notice before moving day is not enough. This was enough of a concern to make me not want to use U-Haul ever again.

RACHELDENISE B. 
Rating:
5.0

Customer did not leave a comment.

Olivia G. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Thank you

LARRYR C. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

Brooke M. 
No reviews have been submitted for this location.

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