I was given a vehicle with a mirror out of adjustment. When I tried to adjust it (by forcing it into the proper viewing position) I ended up breaking the mirror. Although reasonably priced, I don't think I should have been charged for the mirror repair. Also, the choice of vehicles at this location leaves a lot to be desired. (I was forced to rent a larger vehicle than required)
GARYA D.
Customer Reviews for Georgian Bay Recreation Wasaga Beach
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to rent and nice clean trailer
Calvin G.Great service and friendly would recommend for sure
PAULR T.Absolutely nothing , the staff here knocked it out of the park
Richard G.The drop off location was convenient and staff member on the day of return of the Truck was polite, courteous and very professional... Well Done...
RICHARD V.Highly organized friendly rental location.
WILLIAMC B.Iam very satisfied with all my experience renting your trucks, definetely I would do it again. Very easy and very helpfull for moving. Thanks
OMAIRA F.Wish more was available at the location in Elmvale otherwise no issues
Jessica H.U-Haul has become a very expensive option compared to discount or enterprise truck rental. It was a last-minute rental so I decided to use you again. Your mileage charge is excessively high. Additionally, I was charge for an extra 3 L of gas which makes no sense as I filled it appropriately. Regardless, for 3 L of gas to charge almost $14 is a pathetic absolute joke. Never again.
PAULM S.Was told that a 9 ft van was available. When I got there they found out it was due for repairs so I was given a 10 ft instead which I was uncomfortable about driving. I soon gained confidence with the vehicle and all was well.
JAMESL M.I rated cleanliness with no as it was the case. Since however it was far below zero degrees I might just have been the reason for not being pressure washed on the inside. There would have been ice quicker than it could possibly dry out.
Arnim H.Great customer service Plenty of knowledge of the equipment Very satisfied will definitely go back if the need arises
MARCELLO F.Hi, Excellent,Friendly service!!! Jess was Great to deal with,,very professional,,,,,, Thank You Jess !!!
PAULJ D.Service was great. Very helpful staff!
JOHNEDGAR B.Thank you for a quick and easy transaction. We received great service and you were very polite and pleasant to deal with.
DEBORAH L.I can honestly say that I got excellent customer service from Jess at the Wasaga beach location she was very courteous to us and when we were going to be late returning the truck she walked us through the process. The only negative thing I have to say was that when we returned the truck we needed to put a little bit of gas in but no gas stations were open and I was charged $30 for something that would have been about $10 dollars to top up and that's not fair, so I feel uhaul could give us a break on that cost. But other than that young Jess provided excellent customer service.
ALEXANDERJOHN A.We were not able to use the truck at all because it was not safe for the road. We dispute this charge completely and expect a full refund. We have been in touch with the local U-Haul center and with the central call line and they still charged our card. We arrived for our pick up time and the Truck was buried in 2' of snow. It took us 45 minutes to uncover the truck. Finally, after that, the employees arrived. The truck got stuck several times before we even got to our first stop. We then discovered that this truck didn't have snow tires. At this point we realized that it was dangerous to even try to use this vehicle. We called U-Haul and were told there are no trucks with the snow tires necessary for Ontario winter driving. It resulted in us having to quickly find another vehicle which we rented from HOME DEPOT and it had proper tires! This ended up costing us another rental, time and scrambling to meet our delivery time in Toronto.
Lembit J.On Saturday drop off during normal working hours, there was no staff present at the location. I called the phone number on the office door and they directed me to just drop the trailer in the parking lot.
Bryan B.We were greated by the most friendly lady. No improvements necessary at this location. We will use them whenever we need a unit.
Arthur G.The person in store did not wear a mask.
Erin B.I stall jack stands on heavy dual axel trailers. The tong was way too heavy to lift alone! My back is still hurting!!!
Olivian H.My drop off location was different from when I booked. I had to drive an additional 10 km from the location on my initial online booking. Was not told this at pick up. Called in to UHaul and was transferred around. When I finally was speaking with someone who could help me the call dropped. I did not receive a call back. I wasn't about to go through that circus again. The employee at the drop off location was very polite and helpful even though the location was busy at the time. She was able to process me quick so I could get on my way.
Bradley M.We were very happy with our experience here. Very friendly and helpful staff. Will be back to rent from this location again.
JESSALYNNMAYE S.1928 Mosley is good place but Barrie location not so accommodating. Truck and flat bed trailer was booked well in advance but not available together for pickup. I had to travel 60 km to get trailer trailer. Very disorganized set up.
MANUEL V.Staff was friendly and helpful by explaining all the details, a pleasure to deal with.
Mike R.Have some simple tools available- like a wrench. And have adapters for the electric plug. 4pin to 5pin
Lynne K.Your phone instructions are terrible.It all looks good until u follow the instructions.U haul does not recognize Canada.Your location is not recognized is what I was getting for 15 minutes.Thank god the location was open.
Robert H.I wanted to pay cash but that was too difficult to do with your system of check out.
VYTAUTAST R.Make sure all signal lights work! One was out on the trailer I rented and it made my brother nervous driving to our location...2 turns were necessary and the signal light was out..............staff knew about this before we left the lot but didn't say anything.........
MARIONK K.When someone reserved two months in advance make sure that someone gets what they reserve!!!!!!!!!!
ADAMK J.Maybe Uhaul should check with place of pickup to see if equipment is ACTUALLY available before they confirm and book. I am happy with the place of pickup, NOT so happy with Uhaul booking!
Robert R.- Knew difficulties in getting blankets (ie. actually took the time to review my contract and noting the difference between order and what I got) - Came out in the rain to complete my drop off rather than letting me deal with the online app. - Was quick and efficient in getting us out of there which after a long, long day of moving was very much appreciated.
Shah M.We dropped off after store hours as unable to arrive in time.
THOMAS H.Everything went well. The staff were professional and helpful. I am just dissatisfied for paying $15.79 for fuel when I just drove it for 22 miles only and use it for three hours only.
AMINA A.The trailer brakes needed fluid. It should have been checked before I picked up. The staff were new to Uhaul and did not know the equipment.
RICHARDM G.On the day before pickup a rep from head office called to say my rental trailer was two and a half hours away one way to pickup. Totally inconvenient but at the last minute what other choice did I have. I will not do business with U-Haul again. However the Wasaga Beach location was exceptional for their service level when I arrived to pickup the trailer.
WAYNE H.I was happy to find a new U-Haul location in my area. As for service I was disappointed (as was the person behind the desk, whom in their words received little to no training) that it took nearly 30 minutes to process and secure payment (Visa), especially since most all of my information was already in the system as a repeat customer and through the booking.
JAMESW A.With the covid pandemic I would of assumed cleaning be mandatory. The truck had coffee stains on the seats, in the cup holders and the truck was full of cigarette ashes and crumbs. Inside the cab there was leftover Wendy's with old food and drink and used tape on the floor.
Doug H.Dropped off trailer before opening hours
Robert G.Are you kidding me? U-Haul sucks. I drove over 200 km to four different U-Haul locations even though originally I had reservations and two other times I got reservations before I could actually get a trailer. You were all horrible at U-Haul. I doubt I will ever rent from you again.
STEPHENL B.Their truck was super clean and was running great air conditioning was working so overall it was great experience and customer service was also good
SUKHWINDERSINGH K.