I was charged $18 for the collision damage (insurance) when I did not ask for it. I was never even asked if I wanted it, but I would have declined as I always do. I feel ripped off.MARK B.
Customer Reviews for Gestionnaire Immobilier
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overcharged with booking, spent 40 minutes on hold to get it corrected only to find out I was refunded the amount but not the TAX portion that was charged. So Uhaul pocketed about $15 that is not worth my time to spend another 40 minutes on hold to resolve. A few $$ here and there adds up hey?FRANCOIS B.
Customer did not leave a comment.Marie Pascale A.
Customer did not leave a comment.Alex R.
It took 30 minutes to get my truck that had been reserved months in advance. Once I got to the truck, a worker who was in another truck told me that the gas level that was on my contract (1/4 tank) was wrong (the tank was almost empty), but not to worry about it. Moreover, the truck was full of used coffee cups and the inside of the box was very dirty. Furthermore, no one wore masks inside the building.Tobias B.
Customer did not leave a comment.ANNIE C.
Faster service Clean/sanitize van Easier app to useLOUIS S.
was closed at the momentof dropoff.PIERREJOSEPHANDR L.
They gave me a dirty car that I should have rejected. I needed to ask for the necessary things to clean it myself before I could get into it. To make the mattes workers, they decided to charge me for unclean car.Seth D.
Si je n'avais pas eu une copie du contrat, ils ne l'aurait pas trouvÃ©...Jean-Francois C.
Customer did not leave a comment.levesque C.
The locks used to secure the car key need to be replaced. I spent 20 minutes trying to get it open with the supplied code. It was extremely stressful because I wasn't sure if I was going to be able to retrieve my key and there was no one inside to help me.Evan D.
Cargo van was a little dirty.Christian S.
Great receptionist. Friendly and helpful. The U-haul was in great shape too!Brian N.
Location and truck were great. Customer service on uhaul phone was awful and my reservation got switched from a nepean location to a quebec location the day before my move even though I booked a month in advance will not be using uhaul again.Ramin C.
Moving equipments need to be available when you reserve them.Mohamed Vall Z.
There were system problems the morning I went to pick up my truck - April 24, 2021. So things were slow (30 minute wait). I don't fault the location for that. They did the best to service the customers as best they could which I believe speaks for the true nature of their service level.Hallam C.
Customer did not leave a comment.RITCHIE DJENANE P.
The left turn signal in the trailer doesn't work and the trailer door needs WD40 as it got stuck several times. The woman helping me was fabulous and helped me hook up the trailer with her manager on the phone. Yay!Andre A.
Lockbox code did not work, truck was unlocked, no equipment in truck, never able to use the truck was still charged / sent an invoice for a truck that moved 0 inches.Alexandre L.
Customer did not leave a comment.Sebastien D.
Me cobraron mÃ¡s millas de las que usÃ©. Cuando recibÃ el camiÃ³n el odometro tenÃa 22 millas de mÃ¡s que lo descrito en el contrato, se lo indique a la encargada pero ella dijo que debÃa corregirlo con la ayuda del sitio web de U HAUL, lo hice y aÃºn asi me cobraron 22 millas de mas. LlamÃ© pero no me dan soluciÃ³n. â˜¹ï¸MILENA C.
Customer did not leave a comment.andy E.
Terrible directions (funny how we have to have signs in both English & French,across Canada,but you get to Quebec & it's ALL French...not cool,for non-bilingual ppl)...their UHaul signage was horribly miniscule...trailer wasn't ready,even though we showed up later than the 8am pick-up...& it's ridiculous that we couldn't get a trailer from a closer location to the apartment that was being moved out of.Allan S.
Clearer indication on where the parking lot is and where to pickup the keys.Emmanuel F.
Customer did not leave a comment.AUDRY I.
Did not respect reservation even though I called two times to confirm that my 10' truck will be available.MARC M.
Customer did not leave a comment.CHARLES T.
I had requested 5 moving pads, there were none in the vehicle The key location was difficult to find The key location was on top of a bush and muddy ground Very poor locationMarc L.
Customer did not leave a comment.PIERREDOMINIQUE V.
Customer did not leave a comment.Niraj C.
Customer did not leave a comment.Franck R.
Se voir charger 5 fois plus le prix normal parce qu'on a barrÃ© la clÃ© au contact ! Waoooo c'est juste faire l'argent sur mon dos. J'ai laissÃ© le vÃ©hicule a la place 1h avant l'heure de retour, mais on m'a chargÃ©.JACQUES GUISLAIN L.
Customer did not leave a comment.Tam V.
Customer did not leave a comment.JACQUES GUISLAIN L.
Took a long time to receive the vehicule. There was no windshield washer in the truck and had to buy some. One of the backlights was burned and the tires were awful. Was unable to use the vehicle during the snowstorm at all. It got stuck 3 times.PIERRE P.
Customer did not leave a comment.Aymen E.
Customer did not leave a comment.NOEL M.
Very unimpressed with our experience; our order was not made 24/7 pick up as we requested at the location and we then had to go to another province to get our truck. Even though we were accommodated with a truck it was out of our way and the person we were speaking to was rude as to why they could not have keys dropped of to us at the initial pick up site. Overall this lead to a few hours delay during an already stressful time. QuÃ©bec (the province that we had to go to to get the truck) has a 8 pm curfew due to COVID, but but because of the the delays we were not able to return the truck until after midnight. I called the police in QuÃ©bec, and they said we could get a $1000 - $4000 fine if we were caught driving in QuÃ©bec even if it was just to drop off the truck. When I called customer servicer at UHaul they said there was nothing we could do other than drop the truck off late and pay the late fees or extend by a day, either way they suggested we ask for a refund for the second day. We would like a refund for the 2nd day as a result of UHaul's mistakes.Chrystal-Lynne S.
Very friendly staff. One area that needs improvement is the online check-in. It needs to be made clear to renters that they need to complete the online checkin before they leave the vehicle for after hour drop off. Otherwise very good experienceBob M.
Customer did not leave a comment.DANNY P.
The location was out of the way for me but this location was the only one with the 12 foot trailer. The staff were friendly and helpful. A very good experience overall.Gary B.
Customer did not leave a comment.Ghislain P.
Great service all round!BRIANWAGACA N.
They dont inform the clients about the fees. When you drop it at another location.Raphaelle H.
Customer did not leave a comment.Brandon P.
J'ai reÃ§u deux appels en Ã peine une heure (9h42 et 10h36) pour me demander si je prenais toujours le camion, alors que je l'avais rÃ©servÃ© pour 9h30. BIEN SUR que je le prends toujours: je l'ai rÃ©servÃ©! Un peu harcelant comme faÃ§on de procÃ©der. Vous devriez indiquer plus clairement que nous disposons d'une fenÃªtre de seulement 15 minutes pour rÃ©cupÃ©rer le camion aprÃ¨s l'heure de rÃ©servation... Ce n'est vraiment pas clair cette politique. De plus, le prÃ©posÃ© qui m'a accueilli ne portait pas de masque de protection, ce qui est contraire Ã la loi. Pas impressionnÃ© du tout...Maxime B.
Customer did not leave a comment.GILLESJ D.
Customer did not leave a comment.Jean Paul L.
Customer did not leave a comment.Hongwei Z.
Customer did not leave a comment.Maurice T.
We had a small issue with the truck itself. It was an 8' bed pickup, which was what we needed, but there was a bar welded across the top of the bed, about a foot or so from the cab. The 8' truck bed we were expecting was much shorter due to that bar, and it made our moving task more difficult. Obviously, this is not a complaint against the location. I also have no way of knowing if those bars are standard. It would have been good to know before the rental, however.CATHERINE B.
Customer did not leave a comment.Samuel K.
It was difficult to do the self checkout. The website had Ã hard time picking up my location. Everything else went really smoothly.Annick C.
Every thing went very smooth I appreciate Madam Souha she was very professional and also Mr Charles , thank you guysGILBERTR S.
Customer did not leave a comment.Michel P.
Customer did not leave a comment.Luc D.
Customer did not leave a comment.Miguel M.
Customer did not leave a comment.Martin G.
Customer did not leave a comment.Mikhail V.
Tout Ã©tait parfait. J'avais appeler avant le dÃ©placement pour m'assurer de l'entrÃ©e. Lorsque arriver, le camion Ã©tait prÃªt et trÃ¨s propre. Un bon endroit Ã louer un camion Ã des prix compÃ©titifs. Merci!Jonathan B.
TrÃ¨s bon accueil par le gÃ©rant local!Richard C.
Customer did not leave a comment.Patrick B.
Better than most other uhaul locations. Service was slow, and I had to redo the check in process despite doing the online check in. Posted times on their door doesn't not correspond to what the uhaul site saysTimothy Z.
It was impossible to find the place by car and we had to park down the street and walk to find the office which had a tiny sign and no instructions on where the cars are. We found the trucks by pure luck and even then couldn't get in because the office wasn't open on time. Then we were told we had signed up to pick up the truck with a mobile app which neither of us had and there was no instructions telling us this. Not that it would have mattered because they didn't have the truck ready for our 7:30am pickup time, Wich was the latest time they had available. So we were an hour and a half late to start our move and it cut into our reserved elevator time which caused even further delays when we ran out the clock. And of course U-Haul still had to have the truck back in time despite giving it to us late so we didn't have time to fully pack the truck and did the rest with a small car. In the end the move that was meant to be done by 1:30pm wasn't complete until 11pm. Improve by sticking to the schedules you set, providing clear location details, and clear direction beyond "sign in and hope".Nathan C.
Customer did not leave a comment.Eric M.
Please install clear, larger signage outside rental location: U-Haul storefront was not well labelled and was difficult to find. Please ensure representatives follow Covid-19 regulations: Service representative did not wear a face mask and was coughing during face-to-face interaction. Please provide contract in both official languages: Contract was only provided in French and was difficult to understand. Please ensure truck is clean before rental: There was a dried spill on the floor and residual gasoline odor in the truck when I received it. Please ensure U-Haul website is working for after-hours return: After-hour return website wasn't working during the vehicle return, resulting in a waste of 1.5 hours of my time to confirm on the phone that the truck had been returned on time and I would not be charged for late return.Rebecca C.
All was done smoothly. Vehicle was ready, the equiment was availableShirley T.
Customer did not leave a comment.Francois R.
The signage needs to be larger on the door! Otherwise all was great!Stephen M.
Customer did not leave a comment.Ghyslaine L.
Je comprends que la personne responsable a vÃ©cu une urgence et j'ai reÃ§u le vÃ©hicule avec une heure de retard. Cependant, je crois qu'Il est possible de dÃ©velopper un protocol au sein de l'organisation pour faire face Ã ce genre de situation. Je me suis faite dire par le commis Ã la rÃ©ception qu'il y aurait un retard de 10 minutes, alors que finalement cela a Ã©tÃ© une heure. Aussi le commis Ã la reception ne semblait pas Ãªtre intÃ©ressÃ© a aider plus que cela. On aurait dit qu'il ne faisait que le minimum. Par chance, j'ai demandÃ© Ã un employÃ© qui entrait au bureau si c'Ã©tait lui qui Ã©tait responsable pour le service U-haul.. Il m'a dit que non mais qu'il s'en occuperait. Ce dernier a agit promptement, digne de tout bon service Ã la clientÃ¨le comme il se doit. Je retournerais Ã leur bureau avec quand mÃªme une certaine vigilance.Lud S.
I was charged 60 up front and when I brought it back I was charged another 60 even though I filled the gas back and made sure to clean up after use. No explanation just a whole pile of fees.Jason V.
Very strange office for a rental pick-up (in the back where there are rows of office cubicles, in COVID times even more strange). Truck smelled of cigarette smoke, interior had garbage and dirt from prior user, damage to roof of truck that was not reported on the existing damage report. Post rental charge which which was not communicated.Jason C.
Unfriendly and unhelpful. The poor staff do as much as they can. The owner wasn't shy to tell us it was our fault we had to wait 1 hour for him to show up to get the keys despite already cleared online. I had reserved a cargo van online to avoid contact with anyone. I arrived at 10:00 am at the location and could not find the van. There is a sign at their door saying "stationnement" on the left of the building and no vans to be found. I then had to enter the building. I asked the man behind the desk and he rolled his eyes and said "Charles is in charged and not here and doesn't know where the trucks are". I asked what I should do and then finally he told me they were all in another parking lot on the right of the building. So I found it, clicked on found my truck and then it said, get your keys. I had to go back and ask to get the keys where this time they said something that "your account is Green". And they could not give me the keys with Charles there. I had no idea what that meant and I called uhaul customer service because they refused to give me keys. Customer service told me that my account was active and it was odd that they were not giving me the keys. The man behind the uhaul desk said I would have to wait until Charles gets there which was about 10 minutes ago so it shouldnt be any longer. (Clearly hates his job) 1 hour later Charles shows up and quite aggressively says "it's an online reservation you had to do it on your own because your green". Again with this green I have no idea what they are saying and his employee would not give us the keys. I told them I called uhaul and that it was all good to give the keys but we had to wait 1 hour for him to show up. He dismissed me and blamed us somehow for not having keys? disappeared behind the desk where the lady finally gave us the keys. Needless to say, all of this was frustrating and the man was extremely rude.Marika K.
people are very professional , kind and very pleasantKara A.
Customer did not leave a comment.Michel M.
I did the booking and truck pickup arrangements online as instructed, however when I got to the parking lot I had to submit all kind of details online to a chat service, the scan of my driver licenses was not working for whatever reason, and it took more than half an hour to get the whole thing approved. Very inefficient and frustrating.Rafael R.
One of the employees that we interacted with (in his office to sign the contract) was not wearing a mask. He was not at 2m distance from us and did not have a plexiglass shield between us either.Karina P.
Vers accomodate peuple vert politeBernard C.
Customer did not leave a comment.Adrina C.
If you need a truck, it works. The truck was pretty smelly, it was difficult to find the building and the truck lot and it's mostly an admin centre. That said, once I found the place getting the truck all sorted was very easy.Sierra C.
When the customer service called to tell me my preferred location was not available and that he booked me in Ottawa. When I asked to be moved to a Quebec location I was told by the agent that I can just cross the bridge it's not like I need a passport. This response is unprofessional, extremely rude and off offensive. When I called back to speak to the manager she didn't seem to think it was a big deal. I was asked what did I say and that it was just automatic response from the agent.Lana K.
I first reserved at a location that doesn't exist anymore : Krayani Auto 1682 Chemin Pink Gatineau, QC J9J3N7 The guy at this location had no idea what I was talking about. This location was not a U-haul location at all... Why U-Haul let the client reserve there online??? I called the customer service and they changed the pick-up site. The people at the second location : 277 Boul St Joseph Ste 200 Gatineau, QC J8Y3Y2 were not professional. I felt that I bothered them. When I said I didn't receive the confirmation on my phone, they answered that "it was not their problem". Very bad experience (and it was the second time at this place). U-Haul customer service and equipment were great but the intermediates (third persons) still were unpleasant and not effective.Kim M.
Customer did not leave a comment.Daniel P.
loose service and imprecise infos prior for pick up and drop off, app not working, wrong opening hours announced, reservation cancelledAmevi T.
Unfortunately !! You change the location for the pick up !! after Ichoose a trailer You should only give me The location who they have one !! Not chnaging it and just send a text with a link and note saying like CHANGE LOCATION SEE THE LINK !!steve L.
Customer did not leave a comment.VINCENT G.
I'm not sure I would, I was promised a discount upon return. I was told to contact someone by the name of Charlie and they were going to reimburse me for returning the trailer to Ottawa as a favour to them. I called him and he's yet to return my call or speak of the reimbursement.Matthew B.
Camionnette en bon Ã©tat. Suggestion d'ajouter un rouleau d'essuie-tout pour nettoyer les vitres et miroirs. Site internet de rÃ©servation trop compliquÃ©; appel tÃ©lÃ©phonique plus efficace. Satisfait dans l'ensemble.Sylvain C.
The hours were inconvenient e.g. not open on Friday afternoons. The staff were rude, making me wait 15 minutes then telling me they couldn't wait for me to take a phone call because, while I had been waiting, their closing hour (1pm) had arrived. Parking trailers is clearly just a money grab for them; they have no interest in serving customers. I wish there were alternatives to uhaul.Robert S.
Customer did not leave a comment.Geoff W.
Customer did not leave a comment.Mathiew O.
We reserved well in advance the moving van and moving covers. This location was chosen for us as an alternate to the original location. We received 3 phone calls asking if we were arriving for our 10 am reservation - starting at 9:55 am. Although we indicated to the employee we would be there shortly- there were 2 more calls asking where we were - we retrieved the van at 10:25 am Further to this - the moving covers that were reserved were not available and the employee did nothing to help rectify the situation. We were left calling another location and making an additional trip to pick up the covers that delayed our moving by 2 hours. The second location was incredible at providing excellent services and meeting our needs.Pierre B.
Customer did not leave a comment.Christian M.
Horrible service! I have been billed way over than stated initially. Will never ever ever recommend to anybody. Actually, I'll tell everybody how I have been totaly scamed by you. I can't even access my bill or get in touch with you to understand why I have been bileld so much.Olivier R.
Customer did not leave a comment.David B.
There was a lack of communication so you should improve that. Uhaul did not inform me that the pick up location had changed.EMMANUEL ALAIN B.
There was no one answering the phone on Sunday 12:30PM, the street of the location of the return address was closed off and under construction. I had to use Google Map to find a means to get there using the back streets. I discovered by trial and error the return address was a pay parking lot one back street over where cars were parked. I had to help 2 fellow Uhaul renters; one to find where to return his keys and the other to park his trailer between two cars (he was jack-knifed) and had to park in reverse my own 12' x 6' trailer in said parking lot. It tested my driver competencies.STEEVE L.