Customer Reviews for Gestionnaire Immobilier
(U-Haul Neighborhood Dealer)

298 reviews

277 Boul St Joseph Ste 200   Gatineau, QC J8Y3Y2

(819) 576-1015

Location Hours

  • Mon-Thur: 8 am - 4:30 pm
  • Fri-Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/15/2022: 8:00 am - 5:00 pm

Services at this Location:

Contact Us

(819) 576-1015

277 Boul St Joseph Ste 200
Gatineau, QC J8Y3Y2

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 4:30 pm
  • Fri-Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 8/15/2022: 8:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I got harassed to return the u haul even though I still have to pay charges for the vehicle and needed to use it longer. The girl that worked there lied and said the vehicles are all rented when they aren't and the parking lot is full and also threatened me and harassed me by calling and texting my phone a lot. Very bad experience and extremely not satisfied, will not return to this location again or recommended it to anyone

homeira A. 
Rating:
2.0

The customer service mistake with keying in my credit card number made me loose time for pick up. I had to call my bank only to be informed, after a long wait on call, that she typed in wrong number. She promised to add 2 hours to my time because of the delay but I saw only 45 minutes added. The delay was the cause of returning the van few minutes late. I hope you review it. Secondly, I was charged for fuel that I refilled by myself before drop off. I wish you look into these.

Francis N. 
Rating:
3.0

Customer did not leave a comment.

Christina M. 
Rating:
3.0

Customer did not leave a comment.

Ashley B. 
Rating:
4.0

Great and efficient service.

julie C. 
Rating:
1.0

Did not provide the ordered equipment; instructions for pickup are not clear.

Alex S. 
Rating:
2.0

I fell through the floor in the back of the uhaul and my ankle was injured. We chose the online method of renting the truck, but the location still required us to go inside and show ID to get the truck keys.

Josh W. 
Rating:
4.0

no

SAM V. 
Rating:
1.0

Truck was hard to handle due to tire misalignment. The stuff was rude the moment I opened my mouth. Web based pickup and drop off did not work. Office was impossible to find. Parking is dirty with old mattresses. This place should not exist or should not carry U Haul brand.

Kai G. 
Rating:
3.0

I received great service from the employees at pick up and at drop off. Unfortunately I had reserved a 20 feet but was given a 15 and I could not move all my stuff. Therefore I will need to rent another truck and make another trip. 2 hours each way. This is disappointing :(

susie S. 
Rating:
5.0

Very pleasant receptionist. Felt my business was appreciated.

marc S. 
Rating:
5.0

The Uhaul agent that helped me was super helpful and went that extra mile to ensure that my experience was a good one.

Lanze L. 
Rating:
4.0

Customer did not leave a comment.

pratibha M. 
Rating:
4.0

Je n'est pas encore reçu mon remboursement 343 204 1594 Katherine lampron

katherine L. 
Rating:
5.0

Customer did not leave a comment.

Jesse J. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
1.0

Remove this franchise.

Joleen H. 
Rating:
3.0

Customer did not leave a comment.

lyne L. 
Rating:
1.0

I called UHaul to extend my rental as the 4000 KM drive was taking longer than expected. This was not communicated to the staff at the receiving location who began calling me as well as my family members and began harassing them. When the equipment was returned, staff told another customer that she couldn't release the equipment to them until we had settled our outstanding balance. This other customer then approached me asking if I was going to pay so that they could get their equipment. Overall it was an extra stress during an already stressful time. It was all unnecessary. Your staff need better training. I could by all rights file a complaint with the privacy regulators regarding the incident mentioned above.

Neal C. 
Rating:
5.0

Customer did not leave a comment.

Sarah D. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

jean-robert E. 
Rating:
5.0

Merci Katia pour ton excellent service!

Souha T. 
Rating:
3.0

Had to hook up myself and go out to the front office for approval complicated in my point a view. the lady was very nice .

Mario P. 
Rating:
3.0

When a customer reserves something, it should be available to pick up NOT SOLD OUT. I bought some pads to protect my stuffs from breaking but unfortunately when I went there to pick, it was sold out and my staff was broken during moving.

Hemn K. 
Rating:
3.0

Customer did not leave a comment.

Jacques L. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
3.0

Il serait plaisant que les véhicules soit plein d essence lorsque nous en prenons possession. et que nous les ramenions plein. il est beaucoup plus facile de savoir combien d essence nous avons consommer et plus facile de le rapporter avec la même quantite d'essence.

Johanne M. 
Rating:
2.0

La réceptionniste passe des appels téléphoniques personnels et fait attendre ses clients pour cela. Elle parlait des travaux à faire chez elle et moi j'attendais devant elle pendant 10 minutes.

Stephane E. 
Rating:
5.0

Good service . La madame a la réception était excellente

jacek Z. 
Rating:
1.0

I would never recommend U Haul to a friend and I will never use it again. I was scheduled to pick up the U Haul truck after hours and when I arrived the truck had a flat tire. There was no one on site to fix the tire or provide me with a new vehicle. I waited over 5 hours for the tire to be changed through roadside assistance. Even then, the job was not done properly and the same tire started losing air the next day. Again, I had to wait over 3 hours for the tire to be fixed. My move was substantially delayed and this experience caused me a lot of stress. All of this could have been avoided if U Haul had checked the vehicle before leaving it to me for pick up. I filed a complaint and 4 days later I have yet to hear back from customer service about compensation for this poor experience. Horrible service.

Kelly Ann O. 
Rating:
5.0

Customer did not leave a comment.

TAO J. 
Rating:
4.0

Customer did not leave a comment.

Walter S. 
Rating:
1.0

Front office representative was so rude, impolite and lacking customer service basics (a smile and listening).

issam S. 
Rating:
5.0

Customer did not leave a comment.

leopold G. 
Rating:
5.0

Customer did not leave a comment.

MICHEL P. 
Rating:
5.0

Customer did not leave a comment.

Luc L. 
Rating:
4.0

Faux revoir les feux du trailer. Ca m'a perdu beaucoup de temps a chaque conduite pour les faire allumer.

JACQUES G. 
Rating:
1.0

Customer did not leave a comment.

KAYEMBE J. 
Rating:
1.0

The owner of the place that young lady charged us for the cleaning of the truck and as a matter of fact we got the truck dirty and we had to bloom it and vacuum it I have pictures to prove it and yet she charged me $100 to clean it I am extremely insulted something needs to be done about that !

Daniel D. 
Rating:
5.0

Aucun soucis

Yves L. 
Rating:
2.0

Theft x2

Wyatt W. 
Rating:
5.0

Customer did not leave a comment.

eric barbeau C. 
Rating:
3.0

The location was very conveniently located and the staff polite and helpful. It is a location with fewer move-related items for sale than other locations such as locks, boxes, etc. It had limited moving supplies.

Sarah Q. 
Rating:
2.0

Place is hard to find.

Cassandre G. 
Rating:
1.0

The experience was so horrible

Francis M. 
Rating:
1.0

Two :New Brunswick One: in Canada One : in New-Jersey Big trouble with my trailer location!

Ronaldo D. 
Rating:
4.0

the truck was ok. However, I also ordered a dozen blankets and it was not provided.

Evelyn D. 
Rating:
5.0

Customer did not leave a comment.

Pierre P. 
Rating:
5.0

Excellent service, courtois, prompt et professionnel.

jean-louis L. 
Rating:
1.0

It was rainy and the parking lot was like a swamp. Saturday morning the business hours show that the office suppose to be open until noon (12pm) and it was closed.

Georgi G. 
Rating:
4.0

Customer did not leave a comment.

Alexandra G. 
Rating:
4.0

Can you send me the invoce of my last rent i dont have it and i think you have over charged me ! Allaire.bouchard@gmail.com

Martin A. 
Rating:
1.0

Je n'ai pas aimé le service client. On m'a remis le camion sans m'expliquer certains détails pour lesquels on m'a retiré de l'argent dans mon aval. Je devais rendre la voiture jeudi à 11h. Je l'ai rapporté mercredi 16h30 ils étaient fermés. Je l'ai laissé là pour revenir terminer le retour le lendemain et je viens trouver que je me suis fait prélever 80$. Alors que j'ai déjà dépensé plus 700$ pour la location. C'est très décevant. C'est la deuxième fois que j'ai une mésaventure avec Uhaul et très certainement la dernière fois. Très déçu

Lucas Briake B. 
Rating:
1.0

Poor customer service at this location

Mamadou K. 
Rating:
4.0

Customer did not leave a comment.

Avenue D. 
Rating:
5.0

Customer did not leave a comment.

ARMEL M. 
Rating:
4.0

Sign should be easy to see from street front

Sophie D. 
Rating:
5.0

Customer did not leave a comment.

LUCIE G. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
1.0

Receptionist was very rude. Wiper blade was broken and when I showed her sher accused me of breaking it. Parking lot is far from main office and lot and trucks are not maintained, took 45 min to get truck out of ice. Almost slipped on ice trying to get in truck and she basically said "oh well, we have a camera on the area". I had to walk back and forth from the lot and office to notify receptionist of issues and her responce to them was basically " that's not my problem". When I told her she was being rude she threatened to cancel my order and call the cops on me. Given the recent Black lives Matter movement its really poor judgment to be threatening black people with the cops. This experience has really made me not like the Uhaul company and I will probably not use Uhaul for my next moving needs.

Renee J. 
Rating:
2.0

Very hard to find - random parking lot far behind the building and area to pick up key was not located where directed. No signs for where parking lot was located

Elizabeth D. 
Rating:
3.0

Full time reception would be good; documents to be given by hand, not sent by e-mail to someone who is likely driving (like contract conditions - it's a bit late.)

John R. 
Rating:
2.0

La préposé avait un langage non professionnel. Elle m a presque menacé au téléphone pour un balaie de nettoyage de neige. Uhaul devrait mettre dans chaque véhicule un balaie de déneigement. Je n ai pas aimé l'expérience et l'agent par sa façon de me répondre m a donné un goût amère.

Tresor M. 
Rating:
2.0

It is a shame that Uhaul uses four season tires in locations where the winter climate makes those types of tires unsafe for driving. The check-in unexepectly required validation and call of a contact person. The location requires to make 200 meters back and forth walks to find the vehicle, pick up the keys, then go back to the vehicle. The cabin of the cargo van was not thoroughly cleaned as I found someone's lunch after leaving from the parking lot. The check-in and online key pick-up process was very cumbersome. I will not rent from uhaul again.

Marc-André C. 
Rating:
1.0

The customers are not informed about all the charges that can be applied on for the rental.

MAHAMADOU M. 
Rating:
2.0

The pickup was completely full of snow and no shovel was provided, There was ice, snow and dirt all over the rest of the vehicle and no brush was provided. We were required to conduct our own damage report, taking photos and providing descriptions. Not only was this time consuming and could have been done faster by a representative, but with all the dirt and ice on the vehicle it was impossible to accurately assess the damage. All of this took time out of our rental period - almost 45 minutes. The inside of the cab was disgusting - food mess left inside the seat compartment, splashes of brown liquid on the ceiling and very dirty seats. When we started the truck, we noticed the tire pressure was below the minimum required and the washer fluid was completely empty. Evidently, I am extremely unimpressed.

FLETCHER B. 
Rating:
2.0

This is my 5th time rental from U-Haul and each time are different and each time the results are very poor. Like any other times, I called in, speak to customer service and book the truck. Like anytime I asked for the same booking as before and same location. This time the lady said the truck isn't available there, but it will be available in another location. I said ok book me the same. However when I got the bill as I pick up the truck. It was higher than normal. I ask the lady and she said the other place able to give the extra mileage but she couldn't, the only way to get it is pay for it. I was already later so I had to. Not happy at All.

NHUT ken T. 
Rating:
5.0

Customer did not leave a comment.

CLERMONT D. 
Rating:
3.0

The location is ok. It is hard to find a van rather than a truck. I had a small item to bring home (big enoughnot fit my car, An SUV or pickup truck would have been sufficient, instead my only option was a 10' truck which is way bigger, harder to manoeuvre and more riskier. Additionally, I would love to see UHaul change the gas thirsty trucks to something more efficient for the environment. I was charged a $1+ tax for the environment, was never informed about it. At the location, they do not discuss your rental contract, they only say you're getting it by e-mail (I am sure you need to disclose elements in the contract to the consumer). A major drawback compared to Home Depot truck rental there is no reverse camera and there is no sound alerting people of a large vehicle reversing. This is my observation and my feedback, I hope this helps you improve in the future as currently price to value is not great. I paid a total of more than $50 with gas for almost 15 miles usage, I could have had my item delivered to the comfort of my place for $35. So a solution for small items would be appreciated.

ADAM B. 
Rating:
3.0

The only problem was with the drop off when the application doesn't work properly. Waited an hour at that location because when entering the kilometers the system was saying the number entered was lower than the original start. The help line was very busy before I got a call back.

Daniel D. 
Rating:
1.0

Le stationnement où sont garée les véhicules de location est plus loin en arrière de la bâtisse du 277 Boul. St-Joseph. En fait, le stationnement est tellement loin derrière, que la vraie adresse devrait être sur la rue Nicolet (le stationnement est en face du 20 rue Nicolet). Toutefois, le magasin du U-Haul est vraiment au 277 Boul.St-Josphe (mini-magasin qui est difficile à trouver parce que pas très bien indiqué). Ensuite, considérant que j'avais loué le camion pour 16h30, mais que je suis arrivée à 18h30, je n'avais plus l'option de procéder à la location par moi-même sur mon téléphone. J'ai donc dû téléphoner U-Haul et attendre 30 minutes en ligne pour parler avec une représentante. Elle m'a informé que je n'avais plus l'option de faire la location moi-même parce que je suis arrivée trop de temps après l'heure prévue. Ainsi, elle m'a remis l'option sur mon téléphone et j'ai pu faire le processus. Le processus en ligne pour louer le camion sans service à la clientèle est supposé être quelques minutes, mais il est tout de même long. Il a aussi été difficile de trouver les cadenas et les lockers où se trouvent les clefs (les deux lockers et la boîte en métal pour remettre les clefs sont à gauche de la porte du U-Haul sur le Boul. st-joseph).

Ophélie D. 
Rating:
3.0

Returned online.

JONATHAN L. 
Rating:
2.0

Van cabin was very dirty when pick up. Parking brake was broken. Self serve pick up as co.plicated, keys were a block away from parking and lock on box was extremely dificult to open. App was marking full tank when was only 3/4, had to fill it up with $20. Called cuatomer sercice and they were very rude. Overall a rough exlerience. Would recomend Enterprise to my social media followers.

Daniel G. 
Rating:
4.0

Customer did not leave a comment.

Yanni E. 
Rating:
2.0

The keys were two streets over from where the truck was, the truck was missing the equipment we had rented, and the mobile pickup system took an hour to work and wasn't user friendly at all. Plus we were left on hold when we called the help line. All of this delayed and made the move more difficult (missing equipment, delayed pickup due to inefficient system).

Gabriel R. 
Rating:
5.0

Customer did not leave a comment.

Samuel G. 
Rating:
3.0

I ordered a 9' cargo van online , a dolly and covers , arrived there , no cargo van , called they mention they gave me a 10' instead . Opened up the cargo and nothing was in thre . No dolly and no covers . Needed to go buy a new dolly cause how the hell you want a 100 lb woman take it out of the cago .

Amanda S. 
Rating:
1.0

no courtesy, they are crooks and they abuse people's credit cards I had a really bad experience with them Neither I'll return here

Abass D. 
Rating:
4.0

Le pare-brise et les rétroviseurs étaient pleines de gouttelettes sèches; nettoyage à surveiller pour les prochaines locations.

Sylvain C. 
Rating:
1.0

Customer did not leave a comment.

TYLER S. 
Rating:
5.0

Excellent service … 5 étoiles 👍

Marc B. 
Rating:
5.0

The receptionist did an exceptional job to adjust the rental terms to our needs.

NOEL B. 
Rating:
4.0

Truck should be ready to go. Not sure if the ramp need to be extended when the truck is parked but having to put it back when the truck back up in the bush

Luc B. 
Rating:
1.0

The girl at customer service was horrible. Couldn't get through on the phones prior to pick up. She wasn't very friendly and didn't explain how the return works. I had to keep trying to call over 11x before she picked up for her to tell me how to proceed. The truck was dirty in the inside cabine but I only looked in the back when I did the little survey. I was also told there was blankets in the truck and there wasn't. So Now I will have to keep calling until someone picks up to let them know.

Aryane B. 
Rating:
5.0

Customer did not leave a comment.

STANISLAVA P. 
Rating:
3.0

The return process was difficult with location service not working

Athanasios M. 
Rating:
3.0

Customer did not leave a comment.

CHERYL C. 
Rating:
5.0

Super.

GUY S. 
Rating:
1.0

We had to pay extra for a larger truck because apparently they didn't have the truck we needed. Additionally, we have been charged another $20 because we didn't opened the e-mail on time (before departure) this was not explained specified correctly before we left. I e-mailed U-haul twice for more details, never got a response from you guys. I will post this on y help!

D-RANDOLPH M. 
Rating:
1.0

The website doesn't work properly when you are renting. The person at the comptoir did help us after 30 minutes waiting. A lot of people were waiting for help because nobody had the decency to explain that the website might not work. Poor service. Even when we drop the truck, extra charge when we gave more gas then the tank we received. Inacceptable. I will never take U-Haul again.

MAXIME V. 
Rating:
5.0

Customer did not leave a comment.

ROMAN MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Serhii S. 
Rating:
4.0

Since your trucks are registered in AZ, you don't have to put winter tires. But in Canada, QC, ON, this is mandatory. This is a dangerous situation.

FRANCK B. 
Rating:
4.0

Customer did not leave a comment.

BERNARD B. 
Rating:
4.0

Customer did not leave a comment.

KWAMI S. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL S. 
Rating:
5.0

Customer did not leave a comment.

Brigitte L. 
Rating:
2.0

1. The front desk person was 15 minutes late. 2. There is no secure parking for a customer vehicle, except on the street or at a nearby Maxi.

GARY ALLEN D. 
Rating:
3.0

Have more information on the parking lot about how to proceed.

FABIO JOSE R. 
No reviews have been submitted for this location.

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