Customer Reviews for Gilroy Muffler and Brake Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gilroy Muffler and Brake Service Center

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Martinus M. on

Rating:

Customer did not leave a comment.

Robbert O. on

Rating:

Told me on the day of pickup that they had no furniture pads, although I booked a month in advance. I had to go to San Jose to a different location to pickup furniture pads. Not good when you have a timeline. Also, in regards to the auto transporter, they did not attach the security chains of the AT to my vehicle and told me this isn't necessary. Instructions online and on the AT itself tell otherwise. Also, fuel gauge not correctly recorded on contract. People were friendly, but did not give me the feeling they were taking things very seriously...

Jill C. on

Rating:

Easy access, friendly, convenient, right on target, kept my needs in mind and followed up on her own!

Jeremy P. on

Rating:

After hours drop off.

DANIELLE T. on

Rating:

Your website crashed today (Labor Day) and I was left in a parking lot for 45 minutes in 100 degree weather waiting for customer service to pick up the phone (for 35 minutes) and help me get the 24/7 truck pick up managed. For this reason it was one of the worst U-Haul experiences I have ever had. Total bummer.

Daniel B. on

Rating:

Customer did not leave a comment.

Larry L. on

Rating:

Customer did not leave a comment.

Clark K. on

Rating:

The customer service was poor. Folks made us feel like a burden bc we wanted to rent at noon on a Sunday even tho that’s an option on the website, then would not answer their phone on Sunday when we called and did not return messages.

Erin B. on

Rating:

Customer did not leave a comment.

Hector M. on

Rating:

Customer did not leave a comment.

Michelle W. on

Rating:

Customer did not leave a comment.

Daniel S. on

Rating:

Customer did not leave a comment.

Gilberto V. on

Rating:

Fix the nasty squeaks in the doors??

Victoria P. on

Rating:

Customer did not leave a comment.

Blas T. on

Rating:

The Gilroy place was great and the person was very helpful.

Ronald S. on

Rating:

Customer did not leave a comment.

Robert P. on

Rating:

Make sure all equipment requested is available.

Timothy C. on

Rating:

nothing everything was good with the agent and the vehicle and it was easy to pick up and return the only thing was I never saw my final bill in a email or paper receipt ? so I really don't what the final bill was

Brandi G. on

Rating:

Customer did not leave a comment.

tony W. on

Rating:

Customer did not leave a comment.

Lori F. on

Rating:

The truck i reserved did not come back but they made every attempt to get me another vehicle though smaller it worked otherwise my stuff would have been out on the porch

ZEKE M. on

Rating:

Customer did not leave a comment.

Alexander G. on

Rating:

Customer did not leave a comment.

Jennifer V. on

Rating:

Customer did not leave a comment.

Thelma P. on

Rating:

Customer did not leave a comment.

Paul G. on

Rating:

They were amazing, I will definitely be returning for another trailer as well as sending them business from Hollister. I can not thank them enough.

WILLIAM P. on

Rating:

No improvement needed.

Andrew H. on

Rating:

Customer did not leave a comment.

Philip R. on

Rating:

They were more than accommodating.

Ignacio M. on

Rating:

Customer did not leave a comment.

THOMAS L. on

Rating:

Deena and Mike are very friendly, helpful and efficient. I always enjoy renting trucks from them. On one occasion, all their trucks were out and so I was forced to rent from another U-haul location in Gilroy. That experience was very disappointing and so I will always go back to Deena and Mike when I need to rent a truck in the future. They are truly great people.