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Mark Hollandsworth
Customer Reviews for Givens Gateway LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner was so nice and very professional in making sure my rental uhaul was a success.
destiny mobleyThank you for your kind d service Joseph N
Joseph NelsonDwayne was professional and very helpful and I would recommend the use this location.
phillip leggettWonderful people to work with! Highly recommended…
Robert ChurchThey were great and worked with me and my family in tough times! Thanks to everyone there!!
Robert ChurchFast and friendly
Daniel McDonaldGreat group of people they are my go to guys for U-Haul needs.Keep up the good work.
kurt greeneSuper friendly staff and very helpful with our needs.
Keith HoneycuttService is excellent. Friendly and courteous. and well informed. Thank you.
Elmer CriscoGreat experience
Andres GarciaFriendly folks
james givensStaff there are wonderful, pick up and drop off very easy and quick
David YommerThe rental was very convenient.
samuel cousarVery bad experience with customer service
Hrishikesh KulkarniWe just dropped off quickly. It was a bit confusing finding the office and then having to call the number for assistance, but the gentleman was very kind and helpful and the return process was smooth
Amanda LawrenceI still haven’t received my refund amount.
RENEE SHEPPARDN/A
Nicole RichburgThe rental process was easy and staff member was kind and professional.
Alan MadisonCab was infested with ants, someone had previously, spilled a drink on the dash and it was not cleaned up. Was in a hurry didn’t have time to switch out. Believe I was over charged, received a link 20 minutes after I dropped the uhaul off and was unable to verify the return information.
Jamison LubbenIt was very fast and easy for me to rent the truck on the same day.
Kierra WatsonExcellent customer service both at check out and return. Thank you U-Haul team!
Jonathan DuffyFirst off, I filled the tank of gas up to the 3 quarter mark as was needed but still got charged for another 7 gallons of gas which was probably to fill the truck up. Second I ordered this truck from a nearby location and was switched to a further location last minute. If you have a $50 guarantee that the truck would be available at the location I ordered it then the $50 should be reimbursed. At a minimum the mileage should have been subtracted. Overall this was a horrible experience costing me around $75 to $100 more than it should have. I have had good Uhaul experiences in the past but this was an extremely poor experience.
James MillerUpon arrival, our U-Haul was given away to another family. We put too much gas in when we returned the truck, i would recommend reimbursing for over compensated gas.
Sydney HanfordOverall my experience was not great! I had to pick up at location further then my first choice. Then I had to return to a location because the closer location was not on the list. When attempting to call a representative to change drop off location, I was given the wrong information. Nothing was easy and in the end, had to pay 30 extra miles!!!! Had I been able to pick up/drop off at locations of my choice… I would have not been over. This was not cool and extremely frustrating! I am not a happy customer!
Rebekah HandyThese are some of the best folks I’ve ever dealt with ,they are very friendly and very helpful.When I was calling around and looking for a storage building they were so nice and personable where a couple others at other places acted like you were inconveniencing them,so I knew this was the place for me and I wasn’t wrong,Dwayne was exceptionally helpful and caring and I am truly thankful.The storage building was a reasonably priced and the truck was fine especially the second one it was very clean and reasonably priced.I hope and pray I never have to move again but if I do I know exactly where I will go. Thank everyone so much and may God bless you!
lori haskettClosed at 4 only 1 space available for drop off and is on a curve, dangerous to drope off.
angela pembertonA little Cheaper for as little as I used it. I only drove it 5 miles and it cost me $40 and I only had to put in a Gallon of gas. I toke my stuff to a Flea Market to sell, can't fit that much stuff in my Car. Cheaper rate for trips under 10 miles would help a lot.
Patrick ParkerTrucks were parked in a muddy lot on the side of the road. Truck was dirty both in the cab and the box. Location made parking tuck after rental difficult.
BRYAN MARTINVery friendly and helpful! Great customer service! Made renting an easy process with no issues or hidden costs.
Deanna BlueThe rep was smoking in the office. He didn’t show me the truck. He was very uninvolved.
Ronnel DukesLet your customers know that they do not do unlimited mileage anymore explain the mileage, and how much you get charge for the mileage
Karla GreenHelpful staff. Quick and painless rental.
WILLIAM GUFFEYThese folks are very accommodating and helpful. It's nice doing business with them.
Jeremy DreierEverything ran smoothly!
Annie MillsI always get great customer service.
Janie Coleman