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CARYN L
Customer Reviews for Glacier West Boat RV and Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
That morning was a mess beause I got sent to a few locations but once we got to Glacier the lady was amazing. Made sure were all good to go.
Aspen BQuick service, easy to work with, everything I needed to get move completed in just a few hours.
Richard NThe AC never worked. Before taking the truck in the extreme heat we asked twice about the AC and was told it worked just needed a bit. It never worked and the 2 of us in the uhaul ended up with heat exhaustion
Siobhan STold me I could rent a dolly 1 way, even charged me. Then called and said they couldn't. Still haven't received my "refund" for what they illegally charged me
Jurgen DEasy to book, staff were helpful and I was able to pick up and drop off the dolly without issue. Great work!
Nathan RNothing - everything was great!
Philip Boutstanding customer service!
Lorilee TWe were told by our first location the trailer we reserved online did not exist(stolen) so we called Glacier West and the man there had one! Then we had an issue,our hitch was too high and Walmart around the corner didn't have one. He had one of his own and said "just bring it back" ! We were running late and he really stepped up for us!
James TGreat customer service!
Alejandro SAll Good
Mark KIt was so easy! The employee was so friendly and knowledgeable!
Kimberly SGreat customers service.. prompt and friendly! Wish uhaul had some aluminum trailers..
John V5🏅🏅🏅🏅🏅 service
Yurii NSuper efficient pickup and return!
NATHAN SI had called 4 times to set a reservation. With specifics of an enclosed trailer. Ended up having to do more than I needed as customer service representatives couldn’t follow through on their promises and ended up towing my furniture and glass in an open trailer rather than enclosed as I had asked. Trailer had mud and was not a clean trailer when given to me, unwashed.
PAUL MInventory of light adapters needs to be kept up
PAUL BThanks for the help
CHRISTINE AThe whole process of just so easy, thanks
RICHARD IThe mileage was messed up when I returned the truck, hadn't been reported properly when I left. Other than that, great experience!
KYNTASHA PExcellent!!
Kim MVery friendly and efficient staff.
Cynthia LGreat service
Gustavo GWould have given a five star but had to wait about 10 minutes for the desk person to finish cleaning one of the storage units. Otherwise very efficient system for bringing the trailer out to me and hooking it up. I would certainly go there again.
Curtis BZack was great to deal with!
BYRON RStop pushing fake covid Nazi crap on your customers. Stop making your employees push Nazi BS. Don't ask me to put on a mask. In fact Don't talk to me about anything other than the rental. I'm pretty sick and tired of your weird death cult religion BS
David DThe cab of the truck was filthy when presented to us. The site does not offer mobile app pickups. Not open on Sunday.
DANIEL HThe manager of this specific location was just plain great. He was friendly and gave very good information about the rental of the item and care . I would recommend this rental location to anyone. Thank you for such great service
WILLIAM IStaff was confrontational rather than helpful. I will never use this location again.
GARY BMy credit card information was on file and they still asked the person that I had pick up the U-Haul for their credit card and charged them for everything. Calling U-Haul I was told they should have asked if they are charging the card on file. I was also booked to pick up the U-Haul in Marysville and the day before picking up the U-Haul it was overbooked so I was going to have to go to Lynnwood opposite direction to pick up the U-Haul but then I kind lady at U-Haul found the location in Arlington and was very helpful with setting that up. It was just a very stressful unorganized experience
RICHARD WMarking of previous dings to the vehicle. There were multiple that were not marked.
PAIGE SWe Reserved a 26 Foot truck Needed to pick up our 20 plus foot trex deck boards we arrived to find a 20 foot truck with a 3 foot attic and was told as we watched a 26 foot roll in that it wasn't our 26 foot truck we were stuck with a 20 foot truck that only had 17 usable feet in it so we had to make 2 trips because of this which caused Extra Miles which we had to pay for!!! This Experience was Truly A Burden with Extra Expense!! A Bad Experience with This Reservation!!
NOLE CStaff was great an the check out went quickly. I wish they opened a little earlier.
MARY HEasy to work with. Pickup and return went smoothly. Staff was professional and nice and available.
BRYAN JEasy service
JEAN FGreat service competent people
Marc HYou told me I had the vehicle rented for 48 hours. The person at the site said that no, U-Haul only rents by the day. You said I could use my mobile app to pickup the truck before the site's business hours. When I arrived the site was closed, and the truck was locked up behind a security gate. I was not able to use the mobile app.
DANIEL HI was given the wrong size truck and not told until I was 60miles away on a job site when I called to complain that the box seemed a lot smaller than what I ordered. The truck smelled like urine so I had the windows down, then i needed heat but the heater smelled like cigarettes. I was told I would obtain a refund, that was well over a week ago and still nothing. I was told a Mngr would contact me, still hasn't. I am very disappointed in how things not only went but how they were handled after I made a complaint.
Travis WWe reserved a 20-25 foot truck and were given a 15 footer. Not good for a cross state move. Reservation system is terrible.
John PTHAT YOUNG MAN IS THE BEST CUSTOMER SERVICE I HAVE SEEN,,I LIKE USING THIS PLACE ONLY IF I CAN,,
Gilbert LI still have a pending charge on my debit card that I was told had been reversed. The online reservation process was a waste of time, since we had to do everything again at the location. Was reserved under one name with an added auth driver. They transferred reservation to the auth driver name. So much confusion. Truck smelled bad like stale cigarettes.
JOSEPH SOverall, I had a wonderful experience with this location. The check-in process with was quick & easy. The staff was very helpful. The check-out process was equally quick & easy too. I would recommend this location for a u-haul rental.
ROBERT CDrop of and pick up went smoothly and I needed a different ball and he helped me out.
Thomas WTruck was clean and ran well, even in the cold weather.
Tomas EI went to the location where the truck was located only to find out the truck I signed was actually at another location. Extra time was needed to go to the other location which was impossible sic[nce it was 4pm and the location closed at pm
diane bCharge less per mile. I think $1.39 per mile is very steep.
Donald CNo issues whatsoever. The Manager Zack Koester was extremely helpful and we will be renting form him again in December!
Jeffrey AHad the right equipment and very helpful. THank you
William BI would not recommend using U-Haul to anyone at this point after how I was treated this last go around. All the people working at this location were great it’s the U-Haul scheduling system that is worthless.
NICHOLAS Jkeep up the good work
william fGreat customer service, friendly and they made things very easy.
Justy MI was charged for an 8x12 van and pads for $5. Never rented these and have never been to this uhaul place Glacier West boat and RV.
LYNN DGlacier was great. Camano was NOT!
JOHN BInitially, went well, vehicle was clean, check out - easy. Little mix up as two people had same vehicle scheduled. Since I was first to check out and hit the web button - I got the vehicle. I was told there was no check in drop off box. However, I knew I could back up to the building and put key in safe place. I live 1.5 hours away from drop off location. I gassed up the vehicle. I took pictures of truck backed up to building. To check in I sends email to Uhaul and called Before 9am. Then I get Call from the person who works at facility saying I can’t do that and I damaged their building. I have the picture - I didn’t. I was charged regular rates - he originally wrote it up as local. Fix you drop off process -it’s 2020. I don’t recommend threading customers that your going to charge for Building damage. Don’t use this location.
CLINT JWe reserved the unit over the phone via your call center. They asked for a credit card to reserve the unit. I sent one of our employees to pick up the trailer 6 miles from our office only to get a call saying they would not finialize the rental without the person with the card in person to sign for it. If I had been told this detail on the phone I would have planned much differently to pick up. It cost me more in lost time and manpower waiting around than it did for the rental. Very unsatisfied.
Eric SI had to drive 40 miles one way to pick up the dolly. I saw plenty at my local uhaul less than a mile away and know for a fact one was available in edmonds within an hour of me picking this up, would have saved me over an hour of driving and 10 gallons of gas. Honestly capped of a ridiculous experience. I also was told to bring my vehicle requiring 2 drivers and upon arriving told "we can't help you load it"
Jack SThis was the best experience with UHaul yet. Easy, fast, helpful and courteous. Will definitely use them again.
Christel PI was greeted quite quickly, gentleman at counter was very knowledgeable, informative, and cheerful. I have rented at Glacier previously, and I will again. Bob Pierce
Robert PIt was great. Would rent there again if needed.
Kevin TGreat Service
Randy S