Customer Reviews for Go Store It Cumming

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Go Store It Cumming

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Sameer G. on

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When I reached there with a self mobile app check in option, the truck assigned to me was not operational. They had another truck sitting in the lot and I asked if they could replace. Initially, the rep said that one is not working too. She called her area manager and he then assigned the same truck that the rep said was not working. Apparently, it was a newer one qit 6500 miles ans they did not want to.give that. During the course of this, I was made to wait for 1.5 hrs while they served other storage customers. Bottom line: they hadvery ppor sense of customer service despite this being their readiness issue for a.mobile pick up. On my return, i checked in the truck via the app and then had to return keys. The office qas open and they had put a sign that they are out of.office. it as very unintuitive to find the drop box, we called to ask and there was no answer too. Finally, had to drop in their mail.box and come.back. Very disappointed with this location and customer service.

Jake M. on

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Customer did not leave a comment.

Naveen B. on

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For new customers who are driving the UHaul for the 1st time, there should be some instructions on driving, things to take care while driving etc. This will help and they don't need to ask the facility member for each and every thing.

Peter C. on

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Customer did not leave a comment.

Lisa S. on

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Great service and no trouble getting the rental

Luis M. on

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Customer did not leave a comment.

Earl C. on

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The only negative at this location was the lack of furniture dollies. Everything else was top notch.

Charles d. on

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Was able to get in and out with no issues.

Shamonique G. on

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I love the staff a go store it, so helpful with all my moving needs!

Dharmendra V. on

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Customer did not leave a comment.

Michael B. on

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eddie l. on

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A survey for the location of my original request at Your Extra Attic, 1715 Peachtree Pkwy, Cumming, GA would be the preferred survey since my reservation there was cancelled by someone other than me and I was not informed until I arrived to pickup the trailer.

Eric M. on

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This review is for the original location for the reservation, who didn't have the truck I resevered. We got started 4 hours late because of the mess they created. They are the worst!

Hamida J. on

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Customer did not leave a comment.

Stu R. on

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Notoya J. on

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Tiffany T. on

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i was Supposed to pick up the truck 1.2 miles from my house. Then I was told I needed to go to this location - 13 miles away on a Friday afternoon in Atlanta. That was a 50-minutes drive to nowhere. Then when we arrived there was no one at the office and we sat outside for 20 minutes. We also only received half of the mats that we needed.

Jay W. on

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Customer did not leave a comment.