Customer Reviews for Gold Coast Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gold Coast Self Storage

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max c. on

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thomas m. on

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Make sure your trucks are clean and that the renter doesn’t have to sweep out the lava rocks in the back,also the truck had very bad mileage about 4miles to the gallon ,and the oil light kept coming on had to pull over and check the oil twice .

Randy g. on

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WARREN A. on

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Richard B. on

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mark w. on

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Roger B. on

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The steering was sloppy. May have a warn steering gear or some warn front end parts. There also wasn’t any washer fluid..

DAVE P. on

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RYAN G. on

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John K. on

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Karen S. on

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John R. on

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Scott P. on

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Jeff T. on

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Doug M. on

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David G. on

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doug b. on

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Sharon G. on

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Jeremy T. on

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JOHN G. on

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The drop of I arranged changed at pickup with my permission. However, the paperwork and the computer were not properly updated and when I made the return to the updated location, they did nutty show me in their queue . I had to spend ten minutes calling the national number to get the change made so I could drop off the trailer at the changed. Note that the change had been requested by U-Haul originally, and not by me, so it's a problem for me that it became my problem to solve.

JAYNE R. on

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walt h. on

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Michael B. on

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I will calling customer service tomorrow to to tell what a bad experience it was times 50 the whole 2141 miles. Was bad and not beacause of the weather and only because of the equiment that they send me out on the road with. Someone was watching over me to get to my destatiion and it was not u haul ( in small letters)

Sara W. on

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alice w. on

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matthew k. on

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I had to go through the online return process because there was noone there midday Saturday. What if I didn't have cell service? And the return online was extensive. Guilty until proven innocent, I felt.

sherry w. on

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nothing, service was great!

Kenneth B. on

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Brian D. on

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No issues.

blanca a. on

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Barb H. on

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BOB G. on

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Roger U. on

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I was not informed or asked about pads, blankets, dolly's etc. Did not know these were available until after the contract was completed. Changing the contract was to complicated just went without them.

Patrick H. on

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read my email

Michael C. on

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Robyn M. on

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I was very pleased with the how the manager was willing to work with me and my situation. He was very good at thoroughly explaining things.

dawn s. on

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Gold Coast Storage was to open at 9am. They arrived to open the business at 9:25am, Making me late to rent the truck and get to my destination. Trucks were great and would recommend renting them, but the office managers of Gold Coast need to be on time and not hold everyone up do to their lazy business managing.

SHAWN C. on

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Friendly and helpful employees, they answered all my questions. I would recommend this place to others.

Steve G. on

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We had a difficult time connecting the trailer. The lifting rig he had would not go high enough to reach the hitch, so I had to go buy a new one. The device then broke, so I had to use my carjack to get the trailer lifted and connected to my car.

Shannon M. on

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Nothing it went very well and very smoothly would use again if i had to move again this is twice now I've used this location both times have went good.

Danielle N. on

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kim h. on

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mike d. on

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It was closed, I was advised to drop off the U haul truck there and drop the key in a lock box. Given there were several U Haul locations much closer to Manistee ( where I was with the truck), it was inconvenient to have to drive ( in a snowstorm ) all the way to Ludington. That was the location option I was given despite noting that there was a U Haul location in Manistee. Took 2 hours to get to Ludington and back in bad weather.

Em M. on

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Though we had no interaction with personnel, as it was late Sunday afternoon, this was extremely convenient and a simple drop-off process. Park the truck and drop the keys in a drop box. U-Haul is the way to go!

ROGER H. on

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Kenneth F. on

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Friendly customer service

Philip S. on

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I feel you need to add more options than just "Yes" or "No" to your survey. My thoughts: Was the location clean and inviting? Well, no, it wasn't. But, it wasn't scary. The office was small and cluttered. It didn't engender comfort and confidence, but it worked. Was the personnel helpful? Kind of. It took a minute to be recognized, though I was the only customer. I was directed to drive around back and unattached the trailer myself. This surprised me, because when I picked up the trailer (at a different location) the staff hooked it up for me and made sure it worked ... Would I recommend this location to a friend? Well, yes. I chose "no" because it isn't a place for everyone. If one is sensitive to the staff paying attention to the customer and trying to make them feel welcome; then, this isn't the spot for them. If the customer is independent and doesn't need someone to be relational, then this place is fine ...

tamara h. on

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highly recommended excellent service

max c. on

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Everything went perfect

Tammy W. on

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the outside of the truck itself was very dirty, but it is that time of year. other than that, everything was very good. no problems whatsoever. very easy & convenient.

RONALD M. on

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Scott L. on

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Alex W. on

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donna h. on

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sharon e. on

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It was nice that he lent me a broom to sweep out the trailer rather than getting charged for doing so. I was sort of disappointed I had rented moving blankets at the location in Lansing but didn’t need them so on the same day I returned them To the Lettington location unopened. I was still charged for them I guess I was expecting to be credited for that. I didn’t asked to be credited but I just sort of assumed that would happen

arthur g. on

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Jeffery P. on

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CLAUDE D. on

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christine m. on

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Fermin M. on

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Trevor B. on

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When I dropped off the trailer I rented, I expected someone to be there as I had called and verified that someone would be. When I arrived at the location, the business was closed. They had a clear location to leave the trucks, but not the trailers, it took me 2 phone calls to figure everything out that I needed to, and thank goodness that I asked how the trailer disconnects when I picked it up, as this was not a couple that I am used to, and I would have been very stuck trying to get it off myself. I wish I would have had better clarification on what I needed to do there. Instead I left hoping that all was good with the trailer.

David B. on

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Robert G. on

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Debra D. on

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RAY C. on

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DAVID JOHN A. on

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MARK F. on

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Dennis D. on

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DAVID JOHN A. on

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HARVY D. on

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Thanks to Dave and staff its been many years but my belongings was always safe thanks again

Sally S. on

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Sonya was extremely helpful and efficient. Check in was thorough and easy. She took us directly to our storage unit. We were able to successfully park our large RV. Thank you

MICHAEL S. on

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I was charged for two (2) days when I was told that I could have the truck for 24 Hrs. Other wise I would have brought it back earlier. With all the added fees it wasn't as inexpensive as first thought.

WAYNE F. on

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Really nice car hauler; I would rent again when needed!

Deborah H. on

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ray w. on

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Thanks again.

Nick P. on

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Dave K. on

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JOSEPH H. on

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The trailer was covered with mud. I hooked it up myself, because the owner was too occupied, and of course I did it wrong. (Not really), but the owner was quick to criticize.

Marvin F. on

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THOMAS M. on

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Good place

Russell P. on

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This place was great but I originally ordered one from scottville and when I went to pick it up no-one was there. But they gave me a 50 dollar reimbursement so all is great

Carole D. on

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Jeff B. on

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Could it be made more affordable to rent one way? my rental was cheaper to let the trailer sit for ten days and bring it back than it was to just use it for two days and drop it off at my destination. overall. I'm very happy with the equipment and the Dave from gold coast!

Daniel T. on

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Matthew M. on

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I dropped the trailer off early and still ended up being charged an extra day. So much for a 24/7 drop off.

Georgia R. on

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Larry B. on

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TOM R. on

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It was a good experience. No problems.

Judy B. on

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david d. on

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Price break for people who only use it for a few hours. I used 1 three times within a 2 week period. 2 times no more than 4 hours. $72 at a time kinda hurts the wallet. But nice friendly people clean nice trucks.

Scott R. on

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Gregory M. on

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Pamela C. on

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I was very pleased with the service. When I discovered the day before my rental that I had reserved the trailer accidentally a week after I needed it, Gold Coast staff courteously changed my arrangements so that I could go ahead with the move.

larry u. on

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Randall W. on

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Gates are very tight corners, hard to maneuver. Had to drive truck up to office to pick up pads from back storage area. Very difficult, ended with striking manager's personal trailer due to limited turning area. Not a good way to start the trip!

Jessica V. on

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Everything went well. They did not have my change today because they needed to run to the bank, but that isnt a big deal. Everyone was helpful and nice.

Tom C. on

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lisa h. on

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Donald W. on

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I can't thank them enough for the service I got

marget g. on

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Anna B. on

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matt s. on

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Very helpful staff, quick service. Truck was clean and ready to go at the time of scheduled pick up.

Robert G. on

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Phillip W. on

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Person on duty suggested I find the trailer in the lot and would have let me connect it myself if I had not asked for assistance to make certain it was properly connected

David G. on

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Very easy transaction

Vincent F. on

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Office internet was down when location opened. Not the fault of the office person but a backup procedure should have been in place in case this happens. We have 4 people waiting for rentals until another person came in and turned on his phone as a wifi hotspot. I had already completed mobile check-in and was on a tight time deadline so this added additional stress to my day. again, NOT the Office persons fault, this is a system or procedure issue, please fix. thanks

bob h. on

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Charles F. on

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Unit was provided as promised. Roof was sagging and needed repair. Manager agreed to fix it.

JASON L. on

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Reserved a storage room online.Went to Gold Coast Storage to pay.Was told they did not have any of the size I wanted.Was offered larger size for twice the money.Did not get a room with them in the end

JENNIFER D. on

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It was quick and easy. The unit was ready and clean. The staff was helpful/ Nothing but good comments here!