Customer Reviews for Gold Pawnbrokers Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gold Pawnbrokers Inc

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Ryan E. on

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Didn't receive any of the stuff we rented besides vehicle causing us to lose 2 hours of working time.

Dan F. on

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Took a while to get the truck because everything was done electronic. Next time, I will rip where there are staff to assist with the process. The customer service on the phone was excellent

Emily B. on

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Customer did not leave a comment.

Peggy T. on

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From start to finish this experience has been the worst! No truck for me to pick up at 8am as I reserved … I had to go to 6 other locations to finally get a truck and did not get an truck until NOON! My drop off was supposed to be "LEHI UT" and that did not happen! I had to drive 22 additional mile to drop the truck off and I had it there the night before it needed to be there yet I was charged an additional 21.45! That is REDICULIOUS! For everything I went through I should have had money REFUNDED TO ME! Than when I asked for a receipt for the total charge U-Haul charged me I could not get it! A receipt for the EXTRA CHARGE I SHOULD NOT HAVE HAD TO PAY was sent to me over and over again! I plan on blasting U-Haul on social media and I will NEVER refer any business to U-Haul. Your company should be embarrassed to have given any customer the service I received from truck pickup to truck drop off!

Richard W. on

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Agent was very friendly, courteous, and professional

Tammie O. on

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Customer did not leave a comment.

S David C. on

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The service was wonderful. The location was a bit sketchy.

DOUGLAS M. on

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Nancy M. on

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Rod S. on

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John P. on

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A little tough to get to at the moment due to the light rail coming through town, but the gentleman behind the counter was friendly and quickly got me checked in and on my way. You can be confident he will provide you with good service when your need arises.

Krysten M. on

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Well first off our reservation for a large truck basically meant nothing. They called the morning of our move and notified me we had no U-Haul then we got a smaller truck and some new location that’s smack dab in the middle of construction central there was no way to even reach it! Had to take back roads because the main roads were blocked off! Such a joke. My pickup was originally for 9 then they switched locations so by the time I got to this new place it was 9:30.. turns out it didn’t even open until 10 so we just sat there and waited! Why wasn’t I told the hours?? Got a smaller truck that made me take many more trips still paying per mile and all the help I received was a free dolly. Honestly super upset with our experience we had so many things to do that day and the run around was a huge hassle. Plus no real compensation for not having our reserved truck- what’s the point of even using the website? I guess if you just show up that morning you can get exactly what you need over the people who took the time to reserve something early.

blanca F. on

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Was a drop off. Place was not open, but got my receipt right after they opened.

Johnathen B. on

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Don't try to get the truck before the store opens at 10am because it's not possible. First off, the Uhaul app didn't work, second the store doesn't load the truck with requested blanket, moving aplliances, etc. the day before because...third, Uhaul apparently doesn't notify store that you will be taking a truck early the next morning. This is all a Uhaul company issue, not the rental location issue.

Sean M. on

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Customer did not leave a comment.

Thomas B. on

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The place was closed, even though we set a 9:00am pickup time. The car trailer light was broken and there were no other car trailers available so they had someone come fix it, which delayed us a whole day. Cherry on top, the light still broke half way through our move.

Jim S. on

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Customer did not leave a comment.

Florence G. on

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They were very nice and informative. Great customer service.

david D. on

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samuel R. on

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Awesome service!!!

andrew E. on

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lori M. on

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KATHIE J. on

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Customer did not leave a comment.