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Carol R
Customer Reviews for Gold & Silver Exchange
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and efficient, but the location is rather road-worn and disorganized, filled with cigarette smoke, got the job done but not a place I'd want to spend much time with.
SEIBERT JThe only thing was I had to clean dirt out of the bed of the truck before we could load our stuff.
Greg SNight lights would be helpful when dropping off gear after dark; friendly and helpful staff!
RON VEverything was great! Very nice people.
Hillary SGreat service
Todd BFine as is
richard eBobby came through for us again. This time for a move across the country with a 26' U Haul truck. The truck was clean and well maintained. I recommend Bobby for your UHaul needs. He will take care of you.
Ed AThe truck was great and the people that helped check in were excellent.
Brian BThe husband , wife team that manage this location are an awesome couple. I’ve rented a U-Haul three times within the past month and a half at their location. All three times I’ve been in and out of there within 10 minutes. I highly recommend this location.
Helen GOur experience with Bobby at Gold & Silver Exchange was excellent. Bobby was extremely helpful and knowledgeable. We received the right equipment at the price quoted for our move out of state. He answered all of our questions thoroughly. We will definitely rent from Bobby again and recommend him to those who need U-haul services in town or cross country!
Ed AFriendly and helpful dealers.I wouldn’t go anywhere else to rent a U-Haul. I Highly recommend Bobby and Cyndy at Gold and Silver Exchange for any Uhaul you need to rent.
Charlie HSmooth and easy transaction. In and out quickly. No problem at all. Thank you very much.
bill RBest experience ever with drop off and truck check in. They really care about the customer and their reputation. I would highly recommend and will rent directly from them for my next moving needs.
Martin SBobby was awesome and so very helpful. He gave me a courtesy call to let me know that the trailer was ready, checked me in and hitched me up quickly. Two or three thumbs up!
Robert NIt no problem
Terry TIn and out quickly! No hassle! Very friendly people!
Helen GGreat customer service!!
bill RI have been moving this past year and have rented many times from UHaul and several locations. My last three rentals have been with Gold and Silver. They have been the best of the best. Always friendly and helpful, making sure that everything is easy for the customer.
Jeff COver charged gallons to refill tank.
Kristen KI have rented from several different locations in the past year, twice from here. I will now only rent from this location. They are the best. Their customer service and true friendliness is above and beyond any of the others.
Jeff CVery friendly n helpful
Tisha HU-Haul's agent was friendly, competent and helpful. We appreciate him and will rent U-Haul as needed.
PATRICK RThe person who owns this specific uhaul is absolutely amazing! His customer service was above and beyond, we will never rent from anyone else.
Ashley CGreat location. Very nice people.
Richie FGreat friendly couple
James MThis place is filthy dirty and wreaks of cigarette smoke! Show some pride in your business!!!!
Bryan LVery nice people..
judith cgreat people
Ben LVery friendly
KEVIN OI have rented Uhaul's 6 times in the past 6 months. This location was the best of them all. Bobby treated you like a long-lost friend and made sure everything was just right before leaving and again when I returned. This will absolutely be my go-to location in the future.
Jeff CHe didn’t show up although he had our truck in his yard. He had gone to Atlanta but we didn’t know that. We were supposed to pick up the vehicle at 10:00 but he didn’t return until 1:00.By that time we had located another truck from another dealer. Al he could say by way of explanation was that he had left early enough for his trip to Atlanta but the traffic was bad. We couldn’t reach him because he had not given us his cell phone. It inconvenienced us and our moving men greatly. I would not recommend him at all.
Sandra SN/A
Ronald WNot a thing. Everything was ready as requested and truck was topped off and in good shape. The lady was very nice and very helpful.
Melissa HI called Sandy and asked if I could return the 26-foot truck to her location, and she said it would be fine. I asked her if I picked it up with a 1/4 tank, if should I return with a 1/4 tank. She said that would be okay. I was later charged $54.62 for gas. I was unhappy with this and requested a refund of the $54.62 unless you can explain why you did this. Greg
GREGORY HEasy to find, convenient
Shirley WLocation closed but talked to associate the night before and was instructed where to park and where the drop box was for the key.We did self check in
MICHAEL MNot rent to them
Jody JTruck has over 124K miles on it and the steering wheel has a lot of loose play in it.
Leslie BQuick, easy pick-up and return near my home. Didn't have the exact trailer I wanted, but gave me an alternate that worked perfect.
BERNARD PEssy!
MARK SWhen making my rental arrangements I was supposed to check in with a person in the store but when I went to get the truck I had to do the mobile check in which made the process longer. Was told that was the only way to check in. Had to use the roadside assistance through uhaul and had to wait three and a half hours for them to arrive! Then the people were so rude an unprofessional!
Stanley CThey were great checking in should use them to begin with lady was so helpful
Linda D