Customer did not leave a comment.
Joseph H
Customer Reviews for Odenton Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Josh was great. He was so helpful and flexible as we had to adjust several times the pickup dates for the hitch.
mark wThe first van I was given has a tire pressure light on. There was a nail in the passenger rear tire. Agent gave me the keys and said it was good to go. I went in and advised of the issue. Was given a second van that said change oil maintenance required. I only need the van for a few hours and 100 miles so I did not say anything to the agent. Contract had wrong gas level on second van. Had to point out to agent to have corrected.
Mary DNothing
Ernestine MJosh was professional, took care of everything, and I was in and out within minutes.
Charles WI needed to extend my time; the clerk was professional and courteous.
Jeri CCharged $20 extra to use the overnight Dropbox. Unfortunate experience at this location. I recommend trying another location.
Anthony PFor those looking to extend their equipment reservation, provide a better way to check the availability of the equipment to extend on the website the extension is being requested from. I extended my equipment reservation by 24 hours and the website said that I couldn't extend it because another family was waiting to use the equipment. When I call customer service, they informed me no one was actually waiting to use the equipment and it was available to use for an additional 24 hours.
James GIt is a service station
Thomas Cprovide more rental equipment options at this location, it's very accommodating to customers !
Robert WMy rental experience was one of the worse that I have experienced with U-haul. The customer service agent definitely need to work on service quality. It took me almost 30 minutes to pick up a trailer. When I returned it I ended up unhooking it myself to avoid the long wait.
Adrian RN/A
Jeffrey BEasy. Friendly.
Paul VVery busy store with no dedicated uhaul personnel, didn’t feel like a priority.
Jody RSo rude employee at this location & I drive 9 miles charges me for 30 miles & I got the truck half tank brought it back half I got charged for full tank almost 60$ more
Saleh FIt all went well to transport some furniture.
jordan cIt was kind of unclear how to drop off the key. I was not sure of the collaboration with Exxon when I stood in line inside of the building. The rep did his best to explain the process. There should still be some written guidance in the window or from outside to inside on how to drop off the keys, where to park, and etc. I was wrongly charged for $20. I had date stamped proof of a picture with the gas meter on half tank and me placing the gas back at half tank during the return. I had to call customer service to get a refund. This should have never happened.
Melissa BI had really good experience
temitope sthank you
Fernando CU-Haul was very helpful with instructions on how to book future reservations and was very polite.
shamar mIts an exxon gas station I have passed almost everyday for 20 years. it was the closest to my house so thats why i used it as a drop off. its a nice station, clean, well lit, and lots of room and gas pumps to fillup so drop off was a breeze.
martin wThe drop off location agreed the truck was filthy.
charles sthe company is very well as it is good service and great vehicles thank you for the service
Wagner MNext time it would be nice to have someone help decouple the trailer instead of having to donut myself. It was a 6x12 trailer and very heavy for a 66 year old.
Mark SDid not check in truck until next day despite turning it in a day early, at 430 pm, when they were open.
Valerie HI told the stablishment person I needed to drop off the rental I was told to just leave it he would check out in a bit since I was late to a meeting and it was almost 7pm (the time they close) I left the rental and took pictures of the location to make sure I was credited for the return. That occurred on Saturday at around 6:50pm.
Cesar BExcellent service.
John AI rented the same trailer in South Carolina for half the price. I work out of state for extended periods of time and hual my wife's car when we go. I feel that there should be some discount because I brought the trailer there then returned one back to the same place. I will be looking into a different rental company next time.
Eric KEverything went smoothly. Staff was professional.
Diana LMore visibility
MARIO T