Customer Reviews for Gone Country
(U-Haul Neighborhood Dealer)

231 reviews

3825 N NC 16 Business Hwy   Denver, NC 28037

(704) 257-6625

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 2 pm
Special Operating Hours
  • 4/20/2021 - 4/23/2021: Closed

Services at this Location:

Contact Us

(704) 257-6625

3825 N NC 16 Business Hwy
Denver, NC 28037

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 2 pm
Special Operating Hours
  • 4/20/2021 - 4/23/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TIMOTHYR M. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

matt S. 
Rating:
5.0

Very friendly and,prompt service the vehicle was clean and ready when I arrived. The I,ly complaint I have is that the tank wasnt full and I left more gas in the vehicle than I recieved it with.

John H. 
Rating:
5.0

Customer did not leave a comment.

Tristan H. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Kathy R. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Erin F. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

The guys are great at the gone Country location in Denver NC always friendly and very quick to get you on the road

Josh B. 
Rating:
3.0

The only inconvenience was that I had to go 30 miles out to a different location to pick up my rental. My reserved location did not have the truck I ordered. The rental only had 1/4 tank of gas when rented.

Marvin R. 
Rating:
5.0

Customer did not leave a comment.

WALTER C. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

jeff F. 
Rating:
1.0

Your facility refused to communicate on a previous issue which I never got a wonderful survey request to fill out so you can use this to represent that previous experience.

Jeff I. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Totally happy and satisfied with my experience!!! Would definitely recommend this place for anyone!!!

Robert D. 
Rating:
5.0

You asked if the trailer was "well maintained". How am I supposed to know if the trailer is maintained (wheel bearing greased, tires rotated, etc)? A better question would be if the equipment was clean and ready for use.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Cathy R. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Gone Country was by far the best U-Haul experience I ever had. I've been renting U-Hauls for 40 years and have had great experiences, but Gone Country is tops in my book. Thanks so much. You are the best.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Adam T. 
Rating:
3.0

Customer did not leave a comment.

VENNIS R. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

Christian S. 
Rating:
5.0

Customer did not leave a comment.

Zachery W. 
Rating:
5.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Bob D. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

This is my second rental here and they always have what I need and are very accommodating!

Glenn D. 
Rating:
5.0

Customer did not leave a comment.

Londy Q. 
Rating:
5.0

very helpful, last minute I asked to change from a 15' truck to a 20' and they were more than accommodating. And they moved very quickly to make the change.

Chris C. 
Rating:
1.0

Trailer door was so tight we wrenched our back getting it up. Siliconed the track and was still tight. Took 2 of us to close it. Opening was the same. Upon returning attendant discovered right inside door panel bent into track. Trailer leaked water onto expensive speakers as well.

Jackie F. 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

There were some issues we ran into with picking up after hours but they were resolved and handled in a very positive manner.

Susan F. 
Rating:
5.0

Customer did not leave a comment.

Dean M. 
Rating:
5.0

Bobby's a great guy and serves his customers well. Highly recommend!

MORRISON L. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

HOWARD H. 
Rating:
3.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Very friendly

Christopher P. 
Rating:
4.0

Customer did not leave a comment.

JULIAN F. 
Rating:
5.0

Customer did not leave a comment.

Major K. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Not specific to this location, but I did not like having to download Uhaul Ap to return after hours or allowing Uhaul to find my location.

CAROL M. 
Rating:
5.0

Very, Very nice people clean building lots of inventory

Julian C. 
Rating:
5.0

Great experience and friendly service

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Owner of the location I rented from was absolutely top notch. Tremendous service delivery and will go back again.

Frank T. 
Rating:
5.0

Easy drop off, sent paper work the next day

joshua W. 
Rating:
5.0

Very friendly, informative and went extra mile to make tye rental great

Craig M. 
Rating:
4.0

Customer did not leave a comment.

ricky B. 
Rating:
5.0

Longer hours

David P. 
Rating:
5.0

called location in advance of drop off , very courteous, professional, explained parking upon arrival which was easy and plenty of room and clean safe location

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Sheryl M. 
Rating:
5.0

Customer did not leave a comment.

Jessica T. 
Rating:
5.0

People were great to deal with and very helpful in determining the U-Haul size. I would definitely recommend this location for U-Haul rentals!

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

very good experience dealing with rental of equipment from gone country

Gary A. 
Rating:
5.0

Customer did not leave a comment.

Rufus B. 
Rating:
4.0

Customer did not leave a comment.

morrie L. 
Rating:
5.0

Customer did not leave a comment.

CHRIS C. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Muriel G. 
Rating:
4.0

Easy fast affordable

David Y. 
Rating:
5.0

Customer did not leave a comment.

craig F. 
Rating:
5.0

Customer did not leave a comment.

BARRY S. 
Rating:
4.0

Customer did not leave a comment.

Mark E. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
3.0

Customer did not leave a comment.

marc L. 
Rating:
5.0

Again, nothing I can think of. Everything went extremely smoothly.

william S. 
Rating:
5.0

Very professional and friendly!! Easy to sign up!!

Jay M. 
Rating:
5.0

Both locations had great customer service. The worst part about the rental was the truck. For somthing that only had 3,000 miles, the truck was very loud on the highway. It sounded like the exhaust exit was right behind the cab. I also would have preferred to have cruise control over bluetooth audio. No cruise made the 9hr drive very uncomfortable.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Andrew N. 
Rating:
5.0

Give discount for monthly rentals

Al P. 
Rating:
5.0

Very helpful. Will use again. Great customer service.

Debra T. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

More outside parking lot lighting for drop offs during the evening hours since it will get dark by 4:30 pretty soon. It's REALLY, really dark at your parking lot!

LOUISE S. 
Rating:
5.0

Customer did not leave a comment.

JOHN Y. 
Rating:
5.0

Great guy

Jennifer B. 
Rating:
4.0

Customer did not leave a comment.

Tillman B. 
Rating:
5.0

Wheel/tire Rachets difficult to operate, seem cheap or poorly designed compared for the trailer

Eddy L. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Very nice operator of store. Was pouring rain at drop off time and offered and gave us all rain coats to have free of charge. Truly a better more professional operator than one in Watertown at pick up.

GARYD S. 
Rating:
4.0

I was unaware that the checkin process was going to take 30 to 40 minutes. But the chat window helped and was quick to respond. Overall a good experience.

George M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Rob was extremely helpful and accommodating. Would use his location (Gone Country) in a heartbeat if I ever needed a future U-Haul rental.

Terrence M. 
No reviews have been submitted for this location.

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